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CarShield

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
This company responds to reviews on average within 1 day

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Illinois
1 review
0 helpful votes
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They sent me a card and some information about Car Shield.

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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They have been great
March 2, 2024

I went in for a oil change and they found some thing leaking in the front end.The part had to be replaced.Car shield took care of it.

Date of experience: March 1, 2024
Florida
2 reviews
0 helpful votes
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Great service
March 2, 2024

Professional assistance from start to finish. Thank you

Date of experience: March 1, 2024
Florida
3 reviews
3 helpful votes
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A great product!
March 2, 2024

I've heard a lot about Carshield. From what I've experienced so far, friendly and knowledgeable reps.

Date of experience: March 1, 2024
Georgia
1 review
1 helpful vote
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Had to pay out money for the car rental when I was told that car rental would be covered. This was not a good issue. Received a notice from the vehicle center stating that the catalytic converter was not covered. This was a $9000 issue to the owner of the car, I didn't think that it was a good thing due to the fact that Car Shield said that they cover issues to the car total car with the Cadillac converter should've been covered.

Date of experience: March 1, 2024
Washington
1 review
0 helpful votes
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You over egsagerate your benefits.
March 11, 2024

Don't cover a lot of what you say.such as things for cooling systems.Rental car, car can't run without water.

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Great claim experience. Easy process and well coordinated with repair facility

Date of experience: March 1, 2024
Massachusetts
1 review
0 helpful votes
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My transmission happened on my Morano and it took about a week and a 1/2 for them to replace it. Or should I say repair it so far so good?

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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This Contract Did Not Work For Me
March 11, 2024

My car had to be fixed so I went to my local dealership to pay for a gasket that blew.
So I told them I had Carshield The service tech called to get them to pay for all I needed to be done for my car. Well American Shield that's with this company, called me and told me They don't pay for all the labor and diagnostic that they are asking, for so I would have to pay for the rest I was out of $690.00.
I admit they paid and approved $611.00. I was only supposed to pay $100.00 of the deductible and get my car back. That's 2 payments on a car altogether. Mario at my dealership gave me a discount
Thanks To Mario I got my car Fixed. Never again will I mess with this kind of Cheap So Call Car Repair Insurance for cars. I wait 5yrs to get a new one.

Date of experience: March 1, 2024
New York
1 review
0 helpful votes
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Price
March 1, 2024

My experience with this mechanic is very good what I don't understand is why you don't pay what the mechanic is asking. This is why most mechanics don't want to use you at least that's what I'm told

Date of experience: March 1, 2024
Kentucky
1 review
0 helpful votes
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Great customer Service!
March 1, 2024

Very knowledgeable and didn't mind helping me. They were very patient

Date of experience: March 1, 2024
Mississippi
1 review
0 helpful votes
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Everything is okay. No problem with my car after I received it. Thank, so much

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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No longer needed
March 1, 2024

I no longer have that car in my possession and don't need the service any longer.

Date of experience: March 1, 2024
New Jersey
1 review
0 helpful votes
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Awesome
March 1, 2024

Agents was very knowledgeable, friendly and attentive to my concerns

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Pleasantly satisfied
March 1, 2024

I was pleased with the timely efficiency of my claim. The communication was ongoing. My claim and work completion was done in two days.

Date of experience: March 1, 2024
Illinois
1 review
0 helpful votes
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Excellent exp
March 1, 2024

I had my doubts about car warranty company but I took a chance with Carshield and I'm glad I did service was exceptional

Date of experience: March 1, 2024
Missouri
1 review
0 helpful votes
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Although I didn't have to use Car Shield because I bought a different car, I would not hesitate to sign up with them again!

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Poor service
March 11, 2024

I tried calling to stop my policy and was told I didn't have one, but you didn't mind taking $85 out of my checking account every month. So I called my back and had them make sure you can't take anymore out.

Date of experience: March 1, 2024
Michigan
1 review
0 helpful votes
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Good and would recommend to friends, but company should better explain out of pocket costs

Date of experience: March 1, 2024
Illinois
1 review
0 helpful votes
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2011 Hyundai Sonata Issues
March 1, 2024

Very helpful negotiating with the Hyundai dealership for parts issues.

Date of experience: March 1, 2024