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From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I logged in and it had my name on screen, but when i tried to make payment, it said person was unknown
My experience was efficient and fast.
The representative was friendly and professional.
The person seemed nice and helpful. Answered all my questions.
I'm just being safe; I hope to never have to use the service but if I have to
I'm happy I have it.
Car repair initially contacted car shield. In hindsight, I should have initiated call, as I was transferred three times.
Excellent only had to call for information. They quickly answered my concerns.
People were very helpful, walked us thru it and very knowledgeable
I just had a few questions and they were answered to my satisfaction
"Every time I call, I am told that a certain service is covered. However, when I call back after a couple of weeks, I am informed that it is not covered. This inconsistency makes me unsatisfied because I am unable to get accurate information."
Needed to confirm an issue my monthly payments. Agent made it easy and was a professional.
Agent helped change my due date without any problems
They have always been very helpful and explain everything so I understand.
No experience yet. Wait until I have the service and then I will rate it.
I could not get my car started and so I called them & had service very quickly and it did not cost me anything.
Friendly, timely service. Easy to navigate in the app.
They were very helpful when call to report the service needed.
Outstanding experience. Good and knowledgeable agent
From my call requesting service to the repair facility contacting me about the settlement, I was kept in the loop. He Car Shield was very customer oriented, courteous and knowledgeable.
Haven't had any problems yet hope it stays that way
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members