On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far, I haven't had a need to use the car shield. So, it would hard to judge it at this time.All the contacts that I have made have been satisfactory.
Deductible and no worries, pay deductible, very happy with car shield
The personel is courteous and friendly. I only wish that your coverage covered important seals.
My experience with Carshield has been mostly positive but beware you may still have to pay for covered services above your deductible. Ads seem to infer that they pay everything after the deductible is paid but that is not true and the cost can be substantial.
I called about possibly filing a claim and was advised the parts were not covered. I spoke to Monica and advised I wanted to cancel my policy and she gave me hope that maybe some of the parts or the labor could be covered. So I sent the invoice in and received letter that parts were covered. That's fine, but please don't give me false hope. Always I couldn't get a better plan, so I cancelled my policy. And we cancel my second policy soon
I have had several instances where I needed Car Shield services. They have always been there to help me get the covered repairs to my F-250 when a break down occurred.
Had my first claim, never had an issues was a smooth and satisfying experience. I'd highly recommend getting carshield for your vehicle
Good communication and updates to phone and email on progress.
Poor customer service lack of communication. Calling me about payment because you guys can't the due date right.
Very helpful friendly informational.
Would recommend their services
Great insurance to have, everytime i had car problems carshield always helped and made sure i was back on the road
Scott covered all areas and I believe he gave me a good deal. Had to make decision on spur of the moment to lock it lowest premium.
It's was very expensive for a simple component and they kept my car over a week
Great value and peace of mind knowing that your vehicle is covered for expensive break downs.
I felt like your agent was very responsive to my questions and pricing considerations
The experience was great, and I will continue to use car shield as long as my car is covered
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members