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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,785
This company responds to reviews on average within 1 day

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Illinois
1 review
0 helpful votes
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Great
April 11, 2024

No complaints
Great service during the issue and after

Date of experience: April 1, 2024
Tennessee
1 review
0 helpful votes
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Changing my credit card.
April 11, 2024

I had my credit card number compromised again. I called to change to the new one.

Date of experience: April 1, 2024
Washington
1 review
0 helpful votes
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It was all good
April 11, 2024

Everything was taken care of to my satisfaction. I was impressed with the experience of the people that did the work.

Date of experience: April 1, 2024
North Carolina
1 review
0 helpful votes
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Customer service is great
April 11, 2024

The representative help me with the explanation of all the equipment that was covered and not covered in car shield gold plan

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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I am disabled and they never told me about having to drive atleast 400 miles before service kicked in. I drive 5 to 10 miless a week so it would take years to meet the miles. Also this was for my 2nd car which is an expedition which I only use to pick up supplies for projects so it would take over 5 years to reach 400 miles. I paid for over 6 months which and am on SS disability which hurts me finacially.

Date of experience: April 1, 2024
Pennsylvania
1 review
0 helpful votes
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Good service
April 11, 2024

Although they didn't cover my problem,they were great in the past😀

Date of experience: April 1, 2024
Minnesota
1 review
0 helpful votes
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I think you guys were a life saver
April 11, 2024

Everyone involved with my kia were kind and helped so much

Date of experience: April 1, 2024
Georgia
1 review
0 helpful votes
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Awesome 👌
April 11, 2024

👍awesome!very helpful with all questions, I will highly recommend

Date of experience: April 1, 2024
Pennsylvania
1 review
0 helpful votes
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Second attempt
April 11, 2024

Once I figured out how this policy worked, I'm very happy with it. I had a problem half a year ago or so and I had the Garage fix it and get in touch with you guys. It was denied because I did not realize the garage had to call you first Prior to them doing any work. I was in a tough situation with needing my car ASAP due to a family emergency and I did not realize that I needed approval before getting it done. Now that I know how it works I am very happy with what was done recently.

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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Excellent service.
April 11, 2024

I call them and they answer all my questions. They have very good costumer service.

Date of experience: April 1, 2024
North Carolina
1 review
0 helpful votes
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Searched very hard for a shop that would take your contract. But then everything went smooth.

Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
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Pleasant Process
April 11, 2024

Although I never had to make a claim on my automobile, I was greatly for the peace of mind that Car Shield provided. Representative was courteous and professional explaining the different tier options available.

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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I appreciate the opportunity to get this service, although I may not be using it for a while. My vehicle is in very good condition, and I try to keep up with any maintenance it may need in a timely manner.

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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Great service
April 11, 2024

Call placedat noon, tow truck at my home within hour. Transported to dealer. Replacement part overnighted and repair completed next am. no other problems

Date of experience: April 1, 2024
Montana
1 review
0 helpful votes
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Very helpful and professional
April 11, 2024

I called to make adjustments to my account and person to whom I spoke to was very helpful and professional. And I might add very patient and kind.

Date of experience: April 1, 2024
Oklahoma
1 review
0 helpful votes
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Outstanding performance from beginning to end. From The breakdown of my hummer h 3 To being approved for the mechanical issues that caused my breakdown.I would give car shield 100 STAR Rating if I could...

Date of experience: April 1, 2024
Alabama
1 review
0 helpful votes
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Wish plan covered more
April 11, 2024

Ask about covering sunroof, not covered cost $600 to fix, if you go to dealer I'm sure it would in the thousands.

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Disappointed
April 11, 2024

I was disappointed with the amount of coverage I received and the lack of rental car reimbursement. Debating on keeping coverage.

Date of experience: April 1, 2024
Louisiana
3 reviews
0 helpful votes
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Great Service!
April 11, 2024

The representative was very courteous and helpful!

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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The lady I spoke with was nice and helpful. She answered all my questions, and was able to help find me additional credits to help reduce the monthly price.

Date of experience: April 1, 2024