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CarShield

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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2,788
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South Carolina
1 review
0 helpful votes
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Saving Old Betsy
April 11, 2024

Surely would nice if wear and tear and breakdowns could be clearer. Old Betsy has been wonderful. Tires, wipers, break pads, oil, filters, bulbs, easily defined. Old Betsy is all wear and tear so where do you draw the line?

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Tenured MEMBER
April 11, 2024

Having been a customer for years now I have been totally satisfied with all services from Car Shield. They have handled all of my claims promptly and saved me from costly mechanics fees. The deductible is the only one that I have had to pay for the claims. I have auto-pay so not to worry about billing. Glad I have Car Shield 🛡

Date of experience: April 1, 2024
Oregon
1 review
0 helpful votes
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They stole my tire
April 11, 2024

I called Car Shield right away for a tow to a dealer to replace the tire and they got a truck to tow me in very little time.

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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When my car needed to be fix car shield 🛡 was right on it.

Date of experience: April 1, 2024
West Virginia
2 reviews
0 helpful votes
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My motor again
April 11, 2024

They paid for my first motor then when that one did the samething as the other with the same code they said they wouldn't pay for another motor even tho the code was the same no difference

Date of experience: April 1, 2024
New Mexico
1 review
0 helpful votes
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What is that NOISE?
April 11, 2024

The noise was getting louder, we were unable to get an appointment with GALLES. Christian Bros was able to get us in and address the problem
With the vehicle.

Date of experience: April 1, 2024
Kentucky
1 review
0 helpful votes
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Peace of mind
April 11, 2024

Provided peace of mind along with roadside service.

Date of experience: April 1, 2024
Maryland
1 review
0 helpful votes
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Awesome
April 11, 2024

Awesome company and people very happy satisfied on all levels

Date of experience: April 1, 2024
Virginia
2 reviews
0 helpful votes
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Coverage Needs
April 11, 2024

They were able to take care of my concerns and meet our needs for car repair service contract.

Date of experience: April 1, 2024
South Carolina
1 review
0 helpful votes
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Car Shield was great!
April 11, 2024

I had 2 issues with my car, and Car Shield came through on both of them. They saved me several thousand dollars.

Date of experience: April 1, 2024
Colorado
1 review
0 helpful votes
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Following completion of agreement, I found that a military discount was available. Notified them the next day and they immediately granted the discount no question asked. Had to cancel due to purchase of new car. Already received partial refund. Am appreciative of their concern.

Date of experience: April 1, 2024
Washington
1 review
0 helpful votes
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Carmagic
April 11, 2024

I was in and out in no time they instructed me on what to do and it was easy as pumpkin pie.

Date of experience: April 1, 2024
Tennessee
3 reviews
0 helpful votes
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Good Customer service
April 11, 2024

I called to find out some information and was satisfied

Date of experience: April 1, 2024
Massachusetts
1 review
0 helpful votes
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Didn't help me out
April 11, 2024

The time it took for you guys to look at my vehicle and gave me a rental that expired and had no vehicle ended up losing my job because of it. Then ended up denying my claim Stating was preexisting which wasn't and still have no vehicle

Date of experience: April 1, 2024
Arizona
1 review
0 helpful votes
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Great warranty
April 11, 2024

I have my vehicles with CarShield warranty. I have saved on automotive repairs. I am happy to have this coverage.

Date of experience: April 1, 2024
Minnesota
1 review
0 helpful votes
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It was a very good experience.
April 11, 2024

My claim was handled promptly and courteously. Would recommend them to anyone.

Date of experience: April 1, 2024
Florida
2 reviews
0 helpful votes
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Excellent customer care
April 11, 2024

Had some questions about what happens when we sell a car that has Car Shield. Our representative was very informative and answered all our questions.

Date of experience: April 1, 2024
Virginia
1 review
0 helpful votes
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Car Shield Service
April 11, 2024

All monthly billings went as prescribed. Have not used any services as of yet. Thank You.

Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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There were constant computer snafus on your end, after 1.5 hours on the phone I never received the email confirming my claim or how to proceed.
Looks like another couple hours on the phone to get the claim submitted. Poor form on your part.

Date of experience: April 1, 2024
Ohio
1 review
0 helpful votes
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If a claim is rejected you need to send in writing why the rejection or acceptance is taking place.

Date of experience: April 1, 2024