CarShieldReviews 6,594

My claim got rejected because my car had a branded title, and I hadn't paid the excess fee to Carshield for that. When I bought the vehicle, I specifically inquired about its title, assuming that a clear title meant the car was clean. It was a shock to learn from an American Auto Shield representative that a clear title doesn't guarantee a clean history, and that my car had been in an accident. I questioned why Carshield hadn't checked this before making the contract with me. Their representative admitted they only recently started checking CARFAX reports before agreeing to contracts, implying they wouldn't have checked if not for my situation. The representative tried to deny that my situation prompted this change, but I could sense otherwise. I'm glad my case prompted them to start checking CARFAX reports, but it's unfair that my claim was denied due to something they could have prevented by obtaining the right information before signing the contract.

Good customer service support. And a well managed business.

Car shield told me they would cover my car for major repairs. When my car broke down they would not cover anything even after they new how many miles were on my car.

I have been with Car Sheld about 2 years and I have already saved over 1200 dollars I would not change because of the many different things they have to offer they're services can not be matched by anyone

My repairs weren't covered by Car Shield. I don't know if I'm satisfied with the outcome or dissatisfied at this point. If my next repair which according to Car Shield is supposed to be covered isn't covered then I may have to re-evaluate going with them.

I called to enquire about billing question. Rep was very helpful and had a wonderful sense of humor.

I was satisfied with coverage but the brake oil i had to pay out of pocket,even though the caliper was changed,thats it.

Very disappointed with the out come of my out of pocket payment. Here I am paying monthly payments and when it comes time for my car car to be fixed, car shield doesn't want to pay the majority of bill. Question, what are the monthly payments for if we as customers are going to be short changed in the end.

Always there for my needs to get me back on the road

My experience with CarShield was top-notch. Each representative I spoke to provided me with the necessary information to guide me through my issue or concern. All were well trained. Top training shows that CarShield will take care of you as they take care of your vehicle. They did not leave me in doubt.

My first time using the plan and I had to pay for half of it repairs very disappointing

Once I place the order for service my vehicle was in very good hands. Car Shield provided the shop with the necessary authorization to fix the Alternator and by the same time the next day my car was ready to pick up. I am very grateful to Car Shield and my mechanic Greg for such great service!

My car kept stopping on me Friday before Easter ( Good Friday). I was able to get off freeway safely. I contacted the dealership a d was told which toe company to call. The dealership contacted CarsShild. CarShield was great in taking care of my car.

I brought my car in because the check engine light came on, they diagnosed it and told me they would call car shield to see if it is covered. (it was engine related so they did not think it would be a problem).
The dealership had my car from **************. The back and forth, we need pictures, the dealer would send them and now we need pictures of something else, the dealer would send them I did not have a rental car for most of that time. I was not aware that it takes this long to figure out if you will pay for something, I was not happy with that situation at all.

It took over a week to get approval for the work to be done. They had the wrong VIN number so that messed up everything.

Car Shield covered most of my 1st repair and when my car had to go back for additional repairs, Car Shield covered most of those issues. Customer service was extremely helpful.

They where on the time they was respectful, and it was always yes sir or no sir very curious.

CarShield collaborated efficiently with my auto technician. Knowing that my CarShield Plan covered my cooling system and accommodating my chosen technician made the process stress-free. Everything went smoothly without any issues. Thanks, CarShield!

Great plan. Repairs were approximately 2k. Only had to pay 200.00. Process was very fast. No delays.