On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Two people hung up on me, Two people tried to assist. I was not informed be any person that I would not receive any assistance. I called back buy the office was closed and the person I was talking to stopped talking and the phone hung up.
I had a main computer failure (a very expensive repair) and Car Shield took care of it all the way from the towing to the repair shop to getting me a rental car while it was being repaired all the way to delivery of my repaired vehical.
A very good experience. I'm certainly glad I joined CarShield
Robert, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The first time I had to file a claim and CarShield was on it! They authorized the repair, shipped the part to the repair shop and everything was done in a timley manor.
Thumbs up on this one!
Veda, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Called to set up rental and had to speak to rental department. That evening, I spoke with 3 different people and all were totally rude (Benjamin, Shia and cannot remember other person's name). I called the next morning and got Shaniya who was so very nice! She took my complaint, seemed very concerned and helped me finish my task. It was so easy to for her to accommodate me and I appreciate her.
Catrina, we appreciate you taking the time to bring this matter to our attention. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
Daniel, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
I made her laugh and she told me I made her day. She needed that laugh. I was glad to give it to her. You need more reps like her.
Sarah, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I just wanted to confirm my membership, as I received a letter in the mail that made me question my membership. Your agent said it was just an advertisement.
Linda, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
I needed to update my payment
Method and it was very easy
I am never disappointed with the service
Catherine, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The customer service lady was very helpful, pleasant in tone and had knowledge of my plan.
Marcia, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Went to dealer for a rafio check.was bad.calked carshield and explained what was going on.thry talked to dealer and we got it ok to replace radio.
Mike, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I came to church on Sunday and hit a curve and blew out two tires when I called Car Shield the towing service was there in 10 minutes. What great service thank you car Shield. I've been a Car Shield customer for three years and this is the first time I had to use them.
Thank you for your review! We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
My air conditioner started blowing hot air! I called car shield to get help.
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
I love Carshield number one reason is their guest services representative s are great they speak very well where I can understand them and they help me with all my questions if they cannot they find someone who can.
Ciara, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
They provided a rental car only problem was, the garage it was taken to had it for 2 days and figured they didn't have the equipment to do the job. It then had to be brought to a garage that had the right equipment we had to wait to get authorization that took 2 days and the weekend. Work hadn't started and I had to return the rental. It was a long process.
Robert, we appreciate the time you took to leave a review. Unfortunately, we don't have a say in the repair facilities processes. However, we are always happy to explain your coverage details, go over the claims process with you and attempt to address any issues. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I was able to take my car in to a repair shop and get my car serviced with no problems. After the approval for the repair shop to start the work on my vehicle, and I was approved to get a rental vehicle also. No problems doing the whole experience.
Betty, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
My experience was memorable, because the workers was very respectful.
Darius, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
I've been very happy with Car Shield. Absolute peace of mind and dependability you expect. Highly recommend and they always do the right thing.
Clint, thank you for your 5-star review! We really appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Not as expected. I thought that more coverage was covered but I had to fish close to 1,000.00$ in repairs.
Barbara, we apologize if there may have been confusion about your coverage. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
It took a little bit to find someone in my area that excepted CarShield, but when I found one, the overall experience was remarkable, absolutely fantastic completely satisfied
Max, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
I contacted car shield about the vehicle repair, so we will see how it goes from her.
Richard, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dale, thank you for taking the time to bring this matter to our attention. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback. Please contact our Customer Service Department for further assistance if you have any questions or concerns.