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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The person was very professional and knowledgeable and listen to me. Didn't try to over talk me,like what l was saying Didn't matter. Great customer service.
People are friendly and knowledgeable haven't had to use the service yet just the billing department on a double payment was able to solve the problem and was explained on how they resolve it
Chrystine, we are happy to hear that you found our Payment Processing Team helpful! When your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Agent was very professional, knowledgeable and concerned about my well being while my vehicle being out of commission.
Karon, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
The customer service was great! The process and communication went smoothly. My only issue is having to pay more than my deductible. I would still recommend car shield to any and everyone because they still saved me over $3000.
Marcus, we appreciate the time you took to leave a review! We are more than happy to go over you claim and your coverage details with you. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
The service was great, when the shop stablish communication to star the process, car shield Rep told them what exactly they need (estimate, pictures and records) and then they took care of the bill.
Victor, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Customer Service is A-1, handled my claim very professional!
Ronald, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Carshield has taken great care of me. I'm glad that I have a membership with them. I will not forget this wonderful experience.
Orlando, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
Dwayne, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
I just think when you pay for this warranty it should cover more items
Leonard, we apologize for any confusion regarding your coverage. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. However, we are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
If people have to call for help they are not having a good day. Having curtious people makes a world of difference.
Teresa, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for your review! Please don’t hesitate to call us if you need anything.
Told one thing, get to the dealership and it's the one part not covered. I checked and asked and was assured. Months later I was told it was. Not happy and never again!
Bambi, we apologize for any confusion regarding your coverage and your claim. We do send out the contract immediately, which does go over the coverage details. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
They turned down my claim for my timing chain and offered no help. So i have to end up paying 2500.00 for the timing chain for my chevy. When i went to cancel the rep wanted to lower my monthly payments after i told her that i cant afford them since i have to now pay out of pocket. She then said that she would see if the adjuster would come back out so i waited a day with no call what happen was they never sent out the adjuster again like she said it was a ploy to keep my monthly payments going, there shaddy and i would not recommend them to anybody.
That is unfortunate to hear we were not able to assist in your recent claim. After further review it appears the claim was denied for being a pre-existing condition. Per the contract terms, we cannot cover issues that have occurred within the Waiting Period. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Agent was extremely helpful he worked with after listening to what I was saying. He is actually the reason I continued my coverage. Kudos to him for a job well done!
Joseph, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Had to have my transmission replaced. CarShield worked directly with the shop and within 2 hours of receiving the paperwork needed from the shop, I got a call saying my claim was approved. All I had to pay was my $200 deductible. Not to mention they called and set up a car rental for me also. If you are undecided on the cost, I promise it's worth it.
Jason, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Very good service good to reach out friendly fast efficient
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Rec'd info on how to submit a claim for reimbursement of repairs I already paid for because carshield recommended Muffler shops locally to do work that was beyond their capabilities and lost a week of car usage. I had to take it to an unauthorized GMC dealer to fix what was necessary.
Vic, we sincerely apologize for any inconvenience this may have caused. If you need help finding facilities that accept our coverage, please feel free to reach out to us. Our highly skilled and dedicated team is available to give you detailed information and personalized guidance. We are committed to ensuring that you receive the best possible assistance.
When we were talking to the agent in the beginning we gave him the two dealerships we deal with. He said both were covered. One wasn't. If we knew that we probably wouldn't have signed. The problem we found out after awhile was that they have trouble collecting money from you
This is the third time I've received this request. I've sent a review already. The dealership handled all contact.
Needed tow service after an accident but couldn't get any deduction off the price I paid to get the car removed off hwy but it was agreed upon they will pay towards towing my vehicle from where it was taken to when it was removed then CarShield paid their deduction to tow the car from where it was taken to after the wreck to my residence which was out of town from where the accident occurred
Cecila, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Took car to dealer. Contacted car shield and issue was resolved. Even told what car shield time (hours expected car should be done.
Saleem, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Caroline, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.