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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I been with car shield over a year now but I haven't use my benefits yet I believe when the day come to repair mat car I believe I will save money because I have car shield
Polite, on time, very great service, and did a great job. Thank you for your help.
Stephen, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
Well took a little time but the job got done.thank you for your quick response.
William, we appreciate your review! Please don’t hesitate to call us if you need anything.
Had some issues at place were we took are vehicle they said they called called car shield they never did. But car shield called them.
I realize the timing was very close from when I canceled to when the next payment was due. However, I canceled the service prior to the payment being auto charged to my account. Most companies would have refunded the payment for a service not used. I will leave it alone as the service representative that helped me doesn't make that decision, but I do hope you change your philosophy soon.
Alex, we apologize if there was any confusion regarding your account. After further review, it appears that you called in to cancel after your payment had ran. We only offer refunds within the first 30 days of the coverage, however, your vehicle still has coverage for the month the payment was taken for. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Great attention was given to address my questions and concerns.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
The customer service rep was able to answer my only question without hesitation. She was clear speaking and knowledgeable to my needs
Terry, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
I'm very disappointed in how Carshild my claim has been handled. It has been one week plus and my car has not been repaired. My seven day rental has inspired. I don't have a car to drive to go to work and I don't know what to do at this time, I'm disappointe.
Varney, that is unfortunate to hear and we apologize if there may be some confusion about your claim. After further review, it appears the claims department has been requesting certain documentation from the repair facility in order to move forward in the process. If you need further assistance in understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service Department 1-800-587-4162.
I had a flat tire Saturday and went online to get it changed but no one called back. I then called CarShield and told them the situation and after several times being placed on hold they said they would send someone to change my tire. After about 45 minutes a tow truck pulled to tow my car away. All I needed was a tire change. I had to get help from somewhere else. I am wondering why I pay them for service and get nothing.
Raymond, we apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
My car's air compressor decided it was time to die after 12 years of faithful service on a Thursday afternoon. I drove straight to the same shop I have been using for years, dropped the car off along with the Car Shield Contract paperwork and I was back on the road the next Monday afternoon. Everything went well and I could not be more pleased with the service.
Donald, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I asked about using my non-profit tax exempt status on my purchase and could never speak to the supervisor who denied it...just got from the person on the phone "They said" you can't use it...that I should call the state local representatives!
Unprofessional!
Elaine, that is unfortunate to hear. After further review of your account, we can verify a Supervisor did reach out to you but the call was not answered. Unfortunately, we have no control over state taxes and regulations. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any further questions or concerns.
Agents were very courteous on the phone and well informed once given the phone and acct number to get update of claim.
James, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Luckily I have not had to file any claim yet. My truck just hit ******* miles this past week.
Johnny, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I called to see where I can take my car to get my Air conditioner repair and was given several options
Elfreida, that is unfortunate to hear about your recent breakdown. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call at 1-800-587-4162.
I had to pay extra because g m c would not use any of your car parts.
William, we appreciate the time you took to leave a review! We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call.
All agents where extremely friendly and helpful knowledgeable and just easy to deal with
Joshua, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I needed help changing payment information. Was given excellent assistance. Very accommodating.
Albert, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car shield is proving to be honest about repairing my vehicle
Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Car Shield had very good customer service when I signed up. The person I talked to was very knowledgeable, friendly and took the time to answer all of my questions. I got much better coverage at a better price than with Endurance. The best thing is my price will never go up!
Sally, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I called to give Accounting a new Debit card and it was very easy and professional.
Allan, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I changed banks and It was handled quickly and professionally/
The dealer called you to set everything up I didn't do a thing.
Larry, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.