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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Never dealt with shield before now. I hope it is worth the money spent.
The salesman explained everything but I would prefer making multiple payments instead on month at a time.
Sandra, we appreciate you taking the time to leave a review. Please don't hesitate to call our Customer Service to go over pricing options and we can answer any other questions you have.
My vehicle needed attention bad and asap. Having been with CarShield for some time, I called and talked to an understanding individual who helped me with what I needed to do to get my vehicle fixed.
Minnie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
It was great. I called because I thought I was late with my payment and did not realize it was an automatic payment
John, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I called 3 times to get answers to questions once I had a chance to review the contract. The people with whom I spoke were friendly, professional, and knowledgeable.
Fredric, we appreciate your support and review. If you have any more questions about your policy don't hesitate to give us a call!
Customer Service was very courteous and informative. I supplied information she ask for and she answered questions I had.
Larry, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I never had a chance to use it I just paid a monthly fee of 123.00
Thomas, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Car.
Shield was very good about helping us through this time. Thank you so much. We appreciate it.
Bill, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very professional customer service and no hassle with coverage. The only disappointing part of my experience was how long the process took to authorize the work needed. 3 weeks is a long time to be waiting without a vehicle.
Melissa, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not completely satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We appreciate your feedback.
Personal, caring, professional, obviously knew what she was talking about.
Ann, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I am greatly disappointed in the service I received in my most recent claim. My first claim two years ago was great since it was an accepted claim. My second claim which was this month was not a great experience at all. For one, Carshield could not find an approved tow company so I was out $125 for a tow that Carshield will not reimburse me for even though I have a receipt from the tow company. The approved repair shop called Carshield to advise of the diagnosis of my 2012 Traverse. Diagnosis was melted terminals in fuse box due to over surge on the circuit. I have no idea how that occurs as that is out of my control and Carshield denied it due to "external exposure", whatever that means. So much for my $100 deductible that they advertise on television. I am going to be out $641.85 for repairs that Carshield should be covering PLUS the monthly fee I pay Carshield for the coverage and the tow bill. This is going to cost me around $950.00 now.
Delena, we apologize for any confusion regarding your coverage. After further review, it appears the parts that were needed for the repair were not listed for coverage on your contract. Furthermore, we don't have anything on file regarding a reimbursement for a tow. We would be more than happy to look further into this. Please call our Customer Service at 1-800-587-4162 to discuss what is needed to resolve your issue. We look forward to speaking with you soon.
Had almost $4000 of engine work to be done. Car Shield approved repairs by dealership very quickly.
Michael, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Sudie, we apologize for any inconvenience this has caused. Our reviews are sent automatically based on recent customer interactions. Your input is incredibly valuable to us, and we are committed to making improvements based on your suggestions. If you have any further concerns or questions, please feel free to reach out to our customer service team. Thank you for your understanding and support.
Looks for ways to not cover or do any repairs. The shop staff told me that he does not like to work with the company. My truck was at the shop for two weeks and no one from CarShield contacted me nor the shop. I had to continue to call them.
Ronald, after further review of your account, it appears the Administrator had been requesting certain documentation to move forward in the claims process, which led to the claim being prolonged. The claim was denied contract terms and conditions. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
The experience of being a car shield customer was rather a different one- when I took my vehicle to the mechanic all was okay until the choosing of parts to use- one part they said use only OEM then the next part use aftermarket? Why? Well it's all about cost I can tell- but then cs didn't want to pay for diagnostics. But the oem and aftermarket parts got me - one thing was an oil cooler the oem one is plastic and known to crack over time and they had an upgraded one which was aluminum and cs did not want to pay for it but then when it came to a wheel hub bearing they want to use aftermarket because it was cheaper than oem- just weird to me…
Craig, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I put a call in to see if a certain part on my jeep was covered. So when speaking with the representative she explained my coverage and what I needed to do. It was an excellent conversation- even though I didn't need to use the coverage after all, it's great to know that I have help with me. Thanks and give the representative that helped me a wonderful Christmas gift..
Had Carshield for approx. 1 yr. Across 2 vehicles ($100/mo.Silver Plan), paid in approx.$1200 & used it once, & still cost me an additional $1100. All total paid approx. $2300 total, total work done was a bit more than $3600...
Raymond, it is unfortunate to hear you are not satisfied with our services. After further review, it appears on your claim there was a part that was not covered per the contracts terms and conditions. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Was handled very fast and sent us to a very good repair shop. We would use them again.
Larry, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
The service was great but they were not paid by carshield. We had to pay the bill. We are still waiting for the check.
Geraldine, after further review, it appears the claims department is requesting a a receipt showing that you paid for the repair. If you need assistance in how to submit in the requested documentation please contact our Customer Service at 1-800-587-4162. We look forward to speaking with you soon.
Smooth very knowledgeable agent with my needs for change of payment method
Alvaro, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Your representing was very professional and helpful with getting my monthly payments down to a manageable rate.
Tony, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Patricia, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!