CarShieldReviews 6,570

My car needed an alternator. The business called and they immediately told them to send in details and it was approved. Then o was approved to get a rental while my car was being fixed. You all are the best.

I was hesitant to sign up because I wasn't convinced the plan would pay out as the advertising and the agent I spoke would said. Expressing this concern to the sales agent, I was told to "not worry." Unfortunately, I did have a claim and the mechanic said that Car Shield had paid for a similar problem for another customer in the past; sadly, they denied my claim (to the amazement of the mechanic) and only paid a portion of the charge. I paid more for my premium over a 2 months than Car Shield paid for my claim. I would have been better off not having the coverage and simply paying for the repairs direct.

I canceled my CarShield plan and changed my mind about it. The professional who assisted me with reinstatement was understanding and well-trained. Nothing more to add to the description of how she treated me professionally.

I called to inquire about several things in my policy and my CSR was very knowedgable about the policy components, what would an would not be covered and even pointed out sections in my policy to illustrate that fixing the part would be covered as a part of electrical failure coverage, in the policy. I was so happy that she told me this, and she actually sent me a copy of the policy and referenced the pages where a description of the covered approval could be located to share with this skeptical major automotive Service Manager. Way to go. What an exemplary employee who understands and is trained in the lost art of Customer Service. So Refreshing.
Bravo! Bravo!
I'm just waiting now when I take the car in for servicing next month and I tell him it's covered so yes you can give me a loaner as this will take longer than 1 1/2 hrs. Lets's see what he has to say to that.
THanks Car Shield. You not only made my day, you gave me the ammunition to totally mess his day up! This is not me being a prima donna, this man was the most rude and it obvioulsy required an individual discussion with him about custermer loyalty and why our customer serve feedback percentage madder and what kin do internal cultureal changes required change to enform a more effective work tream

Had carshiledfor a few years never had to use it or worry about anything nice feeling

I could not afford the payment each month because of a fixed income, the agent kindly helped me lower my monthly payment because of my age and situation I'm very satisfied with the help and the coverage thank you.

I was rolling one policy over into another and it was a pretty seamless transition. Thank you car shield

Had to reset my auto payment as my credit card on file was compromised. They did a nice job, very easy to do business with.

I have used carshield for many years and they have come through when I have need them but mostly have not needed them. When I have sold my vehicles they never send back the money difference not used on the plan. I paid 2800 for a 5 year plan and only turned in 400 on a claim and sold the vehicle in two years and only got back 124? GM is running better plans now than car shield.

Excellent customer service and my agent took really good care of me. I am very satisfied for the wonderful device I always get!'n

I spoke with someone in Customer Service and it was very helpful.

I truly loved the customer service and how I was able to get my car to the shop however, things slowed down when it came to the claim adjuster to approve the claim.

I got an email stating I could get 25% off. He gave me a price and when I told him I needed it to start on my next payday, he increased the price 30$.

The CS contact persons were professional and responsive. They worked closely with the mechanic to obtain the info needed.

Handled in a professional matter. According my warranty policy.

I had Cardshield for about 3 years and have used their service few times. I have no regrets of having then as my preferred insurance. This year I went to one of their recomended repair shop, the repair shop was very customer service oriented. The shop made the diagnostic of the repairs needed. And to the surprrice of me Cardshieds personel went beyond shop recommendations and my car was fully repaired saving lots of repair cost. Also they "walked the tuck"" by renting a car until my car was fully repaired.

I have only used car shield one time. There conversation with the mechanic, was wonderful. My mechanic was impressed, so was I.

Great customer satisfaction at affordable prices...No other company can compare to car shield