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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The person I dealt with was excellent and very knowledgeable about what coverage I needed for my car.
From start to finish, everything was exoedited to the max. The estimate, the authorization, the repair work and the rental car.
Pete, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Had a mechanical issue with my 2019 Dodge Ram 1500 occur unexpectedly. When driving out of town, I suddenly experienced a loss of power and my engine light then came on. When it was safe to pull off the interstate I immediately shut off the engine, and contacted American Car Shield and explained to their representative what was going on with my vehicle. The representative was extremely courteous and concerned not only about the mechanical issue I was experiencing, but also about my current safety. They were very helpful in getting a towing company to tow my vehicle to a reputable automotive repair shop back in my home town, and started all the necessary paperwork to get my claim started with them. The next day I received a call from their representative letting me know what the repair shop initially found wrong with my vehicle, and informing me it was a covered repair and he would be authorizing the repair shop to start the repairs. This was an enormous relief to me. On the 2nd day the repair shop contacted me and informed me, that they had found additional mechanical damage, all related to the initial inspection of my vehicle. They informed me, that they had already contacted Car Shield's authoring inspector and he stated, it did not surprise him and authorized the additional repairs to be completed. I am still awaiting for the repair shop to finish with my vehicle, but feel relieved my vehicle will be professionally repaired and returned to me in a timely manner. So far Car Shield has exceeded my expectations. They are respectfully keeping me informed on the status of the repairs on my vehicle, and confident I will receive my vehicle back professionally repaired, and the only expense I will incur through this whole ordeal will be my deductible on my contract with American Car Shield. I would like to commend all the representatives of Car Shield I have dealt with for their professionalism, sincere concern of my safety and their courtesy.
Joe, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
From getting approval for a repair. Not bad at all. The customer service through the repair was a refreshing. Everyone was very helpful. The lady and gentleman I talked with made sure I had a rental during the repair.
Joyce, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The representative who took my call was professional and knowledgeable.
Warren, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
They were in contact with the repair shop and covered the parts I needed to fix my windows and provided us with a rental car. It was a very painless and prompt experience.
David, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Nobody told me that I could get a rental car until the very last young lady that I spoke to. I picked up the rental and then my vehicle was ready two days later. Prior to that I had no vehicle for two weeks.
Anthony, we apologize for any inconvenience this has caused. The contracts do have a section addressed as, Additional Benefits, which highlights the rental accommodations that we provide. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Car Shield is so reliable and offers great service. They worked well with both the provider and me as customer.
Ken, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Love this company, they are very effective at what they do. They listen and waste no time resolving any issue you ay have. Excellent service above and beyond 👏
Jessica, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I was very happy that all went so well CarShield is great to do business with.Iam so happy that I choose CarShield and I thank you very much.
Norman, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Easy on my end. Car Shield did all the effort. I paid my deductible plus a little more. Car Shield paid over 4X more. Very Pleased. Great policy.
Thomas, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I cannot find a repair shop that will deal with CarShield. So, to me this has been worthless. I contacted their help line and they were going to check out some things and get back with me the next day. It's been well over a week and the NEXT day has not materialized.
Linda, after further review, it looks like our team is still attempting to locate a repair facility for you. We appreciate your patience during this time. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
No long wait and easy to understand. A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Joel, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Haven't had to use any of my membership
But feel great is I have too
Patrick, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
From the beginning to the end my Car Shield experience was great! I was extremely surprised as to how smooth and easy the process went and how quickly I got my repairs done and my car returned to me. Thank you Car Shield for making this process painless!
Sherry, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
When I called CarShield to check on repair on my car, it was the easiest experience with a warranty company that I had ever had. It was also a great feeling to only pay my co-pay, total. Thanks Car Shield.
Jimmie, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
This was my first claim & I was well pleased with the claims department & all the people I talked to.
Randy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Great price, excellent customer service. I'm not much for words so if you do not like what I have to say I am done with this type of stuff.
William, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
It took several calls to finally get the work ultimately approved
Charles, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not completely satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
The agent was kind and knowledgeable. It went fast and finished all good
Maria, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.