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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Good service depends great resources
Great response friendly helpful
My experience with Car Shield was very pleasant. I would recommend them to everyone. Thank you Car Shield for taking care of my car needs.
Emily, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Customer service agent made the experience fast and easy thank you
Darryl, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Already a member there was no discount for a valued customer.
Herbert, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
Good coverage and rates good quality service a good cover price and good response time
Charles, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The agents takes there time to explain coverage in detail by detail. I really appreciate that.
Reginald, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
The representative was very helpful in providing the requested information.
Robert, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
They were very good with setting up my car for repairs, could chose anyone as long as they take carshield, customer service were very helpful on the process.
Maribeth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I was satisfied with conversation with the customer service agent.
Grace, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Called for information, received same, made choice of coverage, received veteran's discount, and advised of cost and when coverage would start.
Robert, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Awesome very professional not complicated explainable understandable!
Vickie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Very. Well. Everything was discussed as far as me changing my payment date. Very professional.
Linda, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Come to find out you just sell the warranty then hand it off to some other company which doesn't pay for much. I had exhaust manifold warp which from that broke the bolts for the manifold. Come to find out you don't pay for the extraction of these. Then try and tell the shop that there,bolt prices are to high along with all the other part and put that on the customer. I get that dealership do add a price increase but what site are you ordering parts for. Let the customer see this. Also no where in my diamond package contract does it say we won't pay for the removal of the bolts that broke because of the exhaust manifold. So all the advertisements are false I had people who were going to sign up.for car sheild but were waiting for my first experience having to use my so called top diamond policy. I will be starting a media campaign again your adds especially some of the mager podcasts that everyone listens to Glenn your lieing to your audience by having them as a sponsor. I bought the warranty while I was at the dealership the day I got the truck.
That is unfortunate to hear and we apologize that there may have been confusion about your coverage. We do advise on the sale call the Administrator of your coverage and send out the contract which lists the information as well. The contract does go over the details of the coverage and explains that all repair parts and costs are verified per nationally recognized labor guides. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I received a replacement card that I was using for auto payments. As most people, if you don't keep track of what auto pay you have on a card you forget to update your accounts.
Clifton, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Unfortunately my first claim was not very pleasant. You ably covered about $234 and I had to pay over $400. Your ads are misleading and you really need to change the fact that you cover everything. I was very disappointed 😢
Dorothy, we apologize if there was any confusion regarding your coverage. We send out the contract at the time of sale for review. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
The staff is professional in every way. I have had them replace the turning switch and water pump. Easy peazy.
Debbie, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Xpert auto was great…timely and short period of time. But they should have replaced the left auto axel
Donald, we appreciate the time you took to leave a review! We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The associate i last spoke to was professional, and she listened well, and told me things that made my decision easier. Bravo!
Annie, thank you for your review! Please don’t hesitate to call us if you need anything.
Repairs were approved right away.
I did not contact car shield since the repair shop took care of dealing with car shield.
Frank, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I only used the Car Shield claim once and it was cool but the only thing I didn't like I am to pay an hour of my repairs why because I pay every month for membership
Melludee, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Douglas, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!