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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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A great experience excellent customer service ever time I called to get update. Glad I made CarShield my choice don't really have any complaints really.
Customer Service representatives were very nice and helpful.
We appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Agent was very helpful in getting my App back in operation and setting up auto pay each month!
David, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
It was excellent I got to work done the same day that's all I wanted and and I knew it was going to take me a couple of months to get the money together to get it fixed but thanks to you guys car Shield I only had to pay my deductible so I want to thank you car Shield everyone there have a great day😊
Denise, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Rental was easy, repair shop on the list was excellent glad I got this warranty
Consandra, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Between dealer and service rep it went well.thats why I went with car shield.
Arthur, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I had to use my warranty one time and overall the experience was good. They did want to use aftermarket parts for the repair which I understand but I chose to pay extra to get OEM parts installed. It did give me a peace of mind on my Ram which turned out to be a less reliable vehicle than I desired. I ultimately ended up selling it otherwise I would have kept Car Shield.
David, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Everything went smoothly and the service was great. I will give your name to anybody
Peter, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
First the ( AUTONATION) dealer said it would be three weeks before they could work on it. It was only one week. It was fixed no problems with car shield.
James, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Claims walked me through the process very knowledgeable. Great warranty.
Jettie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My car was still cutting out, and now it's not running at all.
Willa, we'd like to learn more about what happened. Please contact our Customer Service at 1-800-587-4162 so we- can hear about your experience and take the proper next steps. We are here to help you understand your contract and assist in the claims process.
Very honest to point delivery was made for a over night part came in installed the next day.
Joann, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
My experience went much smoother than expected. Although the entire repair was not covered due to labor cost and dealer parts.
Patricia, thank you for your time and review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can!
Used the contract to get my BMW Rack and Pinion fixed. The process was very easy and they were very helpful with my service technician and rental agent.
Derrick, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
No issues with coverage. They kept me informed of what was needed and the final approval.
Michael, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I been a customer 3+ years, I'm really pleased with Carshield! I tell everyone I see about how great Carshield coverage has been to me! Truly a blessing, thank you!
Carletta, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
My service advisor notified me that my water pump was bad on my car and needed replacement. Contract Car Shield and everything was handled by my service department and Car Shield.
Mary, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Had questions and all were answered. Plus got some additional information for someone who may be interested in covering another vehicle. Thank you car shield.
Robert, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I received/got more than I expected. From now on I will'nt beleive what outside people say. I will experience the service providers for myself, and others should as well. Thank you...
Jacqueline, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I got an email that my card issuer declined a charge from Car Shield (monthly auto pay), Car Shield was notified "insufficient funds" while I was notified "incorrect charge, declined". I called card issuer and cancelled the card, then called Car Shield and subscribed for a year of coverage with my debit card. I don't like drama, and try to keep it out of my life. Car shield is a fair and fast coverage plan if you have a "mid life" vehicle, or one just out of factory coverage.
David, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Keith, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!