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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The employee that helped me was very helpful. Don't know what more I can say about it I don't remember the person I take to.
Car shield helped me they came and got my car and took it to discount tire when I hit a Chuck hole and ruined my tire.
Car shield is something to have.
The company answered all of my questions. They are very excellent. I had no problem with them. Answer any question that I ask.
Wallace, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Had a miss understanding about the rental car but all was good.
Willie, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I needed to make a payment/change my card information used for payment due to fraud. Representative was understanding, helpful, and quick to resolve the issue.
Jane, thank you for your review and we are always here to help. Please give us a call if you need anything else!
You had my credit cards on file since I signed up and every month I get a call re overdue payment and payment is processed manually. Very annoying.
Lavern, thank you so much for bringing this to our attention. We sent this to the payment administrator and they have advised a fix should be in place. They are going to follow up on your next due date to make sure it runs properly. If you have any questions in the meantime, don't hesitate to give us a call any time. 1-800-587-4162.
Excellent quick and thourough answer
I DO NOT LIKE SURVEYS BUT DID BECAUSE SERVICE WAS GOOD. HATE HATE REQUIREMENT OF 50 characters. Change that one word should be enough
Excellent quick and thourough answer
Answer
Excellent quick and thourough answer
Answer
Cindy, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Been with car shield since Aug 2020 never had an issue except for a part not being covered. I used it this time (altho I totally forgot I had it until the commercial came on) from then it was so easy and quick. My $700 job for repairs and rental, I only pd $100 deductible for repairs and nothing on my rental all I can say is WON'T GOD DO IT when u don't know how u can
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The associate was very helpful and gave me great advice about the coverage
Wilfredo, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Was given a rental for 6 days after the first week and kept up to date on everything that was being done
Emanuel, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
My monthly payments for coverage apparently were a waste of money. When my check engine and overheating sensors were going off, and taking into one of your approved bodyshops, you come back with we're not paying for it and there's nothing we can do about it. With no attempts to fix your fault.
Nicole, it is unfortunate to hear that you were not satisfied with our services. After further review, it appears the claim was denied per the contract terms and conditions. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
I pay on my Car Shield monthly, and to say the service were not covered, I can't believe that. Seems like I'm just wasting money.
Robert, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
I couldn't have asked for a better experience dealing with car shield. They always kept me Informed every step of the way. It really was not a headache at all. Everyone I dealt with was amazing! Thank you very much!
Debra, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My credit card I use to pay my Car Sheid bill with was hacked. They let me know that the latest payment hadn't been received. Not only did they let me catch back up without a prenatally, they also let me pay for a 6-month period with the discount.
John, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
This was my first time using CarSheild since I had started my contract with them and they have been very helpful with each and every step. From the time I called them and they located a transmission shop to starting my claim and starting my rental claim as well.
Lakesha, our team is dedicated to ensuring you have a smooth and stress-free experience. We are here to help you understand your contract and assist in the claims process. Please don't hesitate to give us a call if you need anything else!
It was very nice we're satisfied with the experience. They take the time to explain everything that we need to know about our car with roadside, or free towing and that was a plus for us we were ready to be all in.
Jimmie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Customer care made sure that all my mechanical needs were met that was in the contract.
Stanley, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
We have been paying for Carshield for years. This is the first time we've had to use their service. The representatives were friendly, but the back and forth with the repair shop was frustrating. The mechanics are the experts and Carshield fought them every step of the way. In the end they did make a significant payment towards our car but we still had a large out of pocket expense.
John, we appreciate the time you took to leave a review. After further review of your account, it appears there are some parts that were not listed for coverage under your contract. Furthermore, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Thank you for taking care of the problem with my car! My faith is restored!
Susan, thank you for your review and we are always here to help. Please give us a call if you need anything else!
They were very polite and knowledgeable about what they were selling thank you
Bruce, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Good response from the initial call to finding a repair shop. Good follow up on what I was authorized to have and a rental car representative was spot on.
Paul, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rosemary, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.