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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I've been very pleased w/the 2 times they fixed my car and it's still running good, no problem's. Thanks
Customer service and claims service were very helpful in locating me a certified repair shop and technician in my time of need.
David, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Worked through my repair service provider without my interaction.
Car Shield Notified me when the settlement negotiations was complete. Waiting for repair shop to acquire replacement parts and complete repair order. The replacement parts are on order with anticipated delivery of this week.
James, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
All good as promised per all information like like etc. Etc.
Richard, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Negotiations with service shop is poor. I had serious next to catastrophic bearing failure. I took my truck to the closest shop. After long negotiations between the shop, Car Shield and me I ended up covering several hundred dollars. I check with other preferred shops and they said the same thing, they will not conceded to the low ball offer and are not willing to use CarShields parts. Everyone in the situation was very citrus but I ended up taking the added expense.
We appreciate you taking the time to share your experience about your recent claim. We apologize if there was any confusion regarding the claims process. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162.
I called to check something. Endurance and now Chevrolet are trying to get my to buy their warranties. I feel better with you all. Everyone is always friendly and informative.
Sharon, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The service agent was very good the road side service was on time and very professional.
Jerry, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Follow=up to payment questions. Great CS. Keep up the great work!
David, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Just one phone call with information, and the next thing was instructed to take my car to dealership and explain to service writer. Next day the car was ready. Great experience from both car shield and Nissan dealership.
John, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Transmission would not come out of park. I was able to drive it to my local Honda dealer. They contacted Car Shield and when I picked it up all I owed was my $100 deductible.
Kathleen, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My service representative was very helpful in answering/addressing any questions I had. Very knowledgeable, patient and kept me informed on the status of my vehicle
Joanne, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Prices of everything is high Trump hasn't been. Sworn in yet. I have to pay nearly one thousand dollars for out of pocket. I live only on SS can't afford out of pocket.
Annie, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162.
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Jeffrey, we appreciate your review and are glad that you have chosen to protect your vehicles. If you have any questions about your policy don't hesitate to give us a call!
Easy process to sign up and representative was professional & pleasant.
CarShield was outstanding! Their representatives were very responsive, professional, and very accommodating.
Approval was extremely fast. Had no issues calling in claim and getting rental car. They even approved additional work that was needed.
Very knowledgeable. Explained payment options.sent me copy of my policy.
Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Everything went extremely smooth. I was worried it was first claim. Went well very pleased!
Car Sheild has given me a peace of mind with assisting with my car repairs and allowing me to have a car rental while my car is in the shop.
Jean, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The representative was so informative, knowledgable, patient, straightforward, no BS. Very enjoyable to work with.
Diane, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I had to take the vehicle back to the same service center for the sa me problem and they lied to me and after the car sat there two days I took it to another dealer
That is unfortunate to hear and we apologize for any confusion regarding the repair. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!