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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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So far I've been happy. I haven't used the claims service yet but they are always quick when I have questions.
Better roadside assistance than AAA! Very friendly, prompt, thorough.
Marjorie, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Very disappointed in carshield after all the money I spent in payments I couldn't get a coil fix for my radiator I would like to get some of my money back.
Gregory, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Not to sure of the work done at this time, going to have a meeting this coming Monday work not done right at this time! I will get back to you later after we talk OK! This is going on the fourth time to try and fix my Car! Eric Guffey
Ronald, after further review of your account, it appears there are no open claims at this time. We'd like to learn more about what happened. Please contact our Customer Service at 1-800-587-4162 so we can get a better understanding of the situation and take the proper next steps. We look forward to speaking with you soon.
I use my truck daily, and as of this writing it has been tied up at the shop, in the authorizing procedure, for over two weeks. I was only authorized a rental vehicle for 7 days, leaving me with no truck. I think this firm 7 day rental policy needs to be addressed, for potentially larger, longer repairs. My payments are made on time, I feel I should not have to suffer this inconvenience, based on Car Shield's procedures.
James, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
So far as full diagnostic on my car is not complete yet,once the shop give the invoice I hope everything goes smooth with my claim
Cesar, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
During the past summer my F150 Pickup developed a transmission problem. I took it to a shop that accepted Car Shield. I paid my $200 deductible. It was fixed within twenty four hours. It was something to do with a part in the transmission that wasn't properly picking up all the signals from the computer system. The total cost was over $900. So I easily saved better than $700 by having Car Shield. The date of the experience is approximated. I don't currently have the receipt with me. Great Job, Thanks Car Shield!
Bert, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Cooling system repairs 1,174 dollars not covered! Three claims so far not covered! You will be getting cancelation notice.
Gary, we apologize for any confusion regarding your coverage. After further review of your account, it appears there some parts that needed repaired that were not listed for coverage under your contract. For your most recent claim, the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
Edwin, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Just fine. I do not know what else to say. She took care of the payment change just fine.
Claudia, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I appreciate the assistance provided by Car Shield to offset the total payment due to the shop. However, I still had to pay approx. $450.00 that I didn't plan on.
Barbara, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I'm glad that I have car shield to cover my car. I still have an extended warranty with my car payment. So when it ends I will be glad to have Car Shield
Robin, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Being charged 200$ deductible three times now for the same check engine light. No one can seem to care about
Marian, we apologize for any confusion regarding the claims process. After further review of your account, it appears you had a previous claim that was paid for and closed. Upon starting a new claim for different parts, that does warrant a new deductible. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Randy, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
The staff was accommodating about changing my payment due date.
Molly, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I called to change my credit card info and the agent was very courteous.
Anita, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
You're online people are wonderful, very friendly, very knowledgeable, and the transaction was completed quickly.
Ken, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Everyone I spoke to was very professional, they were very well versed on the workings of their jobs. Mostly I felt that my needs were important.
Shawn, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Very professional with a positive attitude each person I spoke with could understand my situation
William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
We were offered a package that fit our budget and the agent that helped us made that possible
John, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Michael, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.