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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Thank you for the great service. I made a call and they will very helpful in finding someone to fix my problem. My car was fixed within 2 weeks and wood swell. Thank you, gosh, you.
I recently broke down and had to have a tow truck take my vehicle to my Chrysler dealership. I called CarShield and spoke to a person on the phone and explained the situation. Because I was at work all week, it was hard for me to be on the phone to handle everything, but CarShield worked hand-in-hand with the dealership. I didn't have to do anything. The dealership sent the pictures and information that was needed and within a few days time I had my vehicle back and CarShield paid over $2000 worth of repairs and left me my small deductible and a little difference in labor for a total of $170. They have really stepped up their game. Their customer service is great and the whole experience gave me complete peace of mind. CarShield is worth having and I highly recommend it to anyone who has a vehicle, especially if it is not a new vehicle and you are concerned about electronics and other parts breaking down. My problem was to do with the powertrain valve body, an 5 hour repair on my Chrysler 300C, and my vehicle only has 42,000 miles on it. CarShield was amazing to work with. Thank you so much, CarShield!
Bridgette, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
My windshield wiper fluid wasn't working. The motor went out. It was covered under this warranty with $100 deductible...still cheaper than paying out of pocket for it. Fast claim time and payment to the company who fixed this for me!
Joyce, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Had coverage for 3 years after initial warranty ended at 60k miles. Drove 33,000 miles. Had number of small repairs. None were covered by Car Shield. Repairs cost 6k. Rat or mouse nest found in engine compartment. Repairs were 1,800. Car shield does not cover rodent damage.
Elizabeth, we appreciate the time you took to leave a review. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
My experience was good I had no problem with representative. I had no problem with Service
Jannie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I have not recently had any work completed. When I did, I was very satisfied. I will continue to use this service.
Thank you very much!
Khandija, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Staff was very nice and the whole process of getting my car repaired went smoothly.
Brenda, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The customer service was very nice and helpful.Car Shield Review
Bobbie, we appreciate your feedback. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
No notification when service garage called car shield. The end
Robert, we apologize for any confusion regarding the claims process. After further review of your account, we can verify the claims department did speak with a Repair Facility on December 9,2024. For further information on what was discussed, please contact Customer Service at 1-800-587-4162. We are always willing to go over your contract with you, explain the claim process, and address any issues.
Experience with car shield the representative gets the job done for you
Pamela, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
A very pleasant experience. Helpful staff. I feel confident I'm in good hands. Thank you.
Marvin, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I explained my current financial problems and was helped to have my monthly payment reduced without lowering my coverage
Nancy, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Although not covering what we needed for inspection, the one that answered the phone was courteous and professional in her presentation.
Randy, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
A Very pleasant call with your agent Taylor. Purpose of call was to confirm a particular part (tire sensor) was covered in Our CarShield Diamond plan. Taylor confirmed that this sensor and labor was covered and then placed notes in Our plan to assure that when dealer agent called to cover sensor and labor cost. Then CarShield Agent taking call would already have ALL information in Our file to take care of Our repairs at said dealer. Taylor was pleasant, knowledgeable, professional, timely and We believe Taylor wished to take care of Our Needs and Requirements for repairs on Our 2019 Chevorlet Equinox Premier vehicle. JBB and JLB.
Jerry, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I was impressed with the timely process and ease of business like experience.
Robert, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
They assisted immediately and very concerning! Very good customer service!
Sandra, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I had my car fixed by one of you shops. However car shield could of let me know that I could of tooking my car to the ford dealer. That shop didn't fix my car right, it was the fuel system. I had to go back to them 6 times for their mistakes because the fuel system wasn't working. I did let car shield know about the problem that I was having with this shop.
My Honda needed service I scheduled service with Honda on 11/29/24 Honda service contacted Car Shield and reviewed my estimate
Car Shield approved my estimate Honda proceeded with the repair
Car Shield saved me $800 dollars
So far I've been happy. I haven't used the claims service yet but they are always quick when I have questions.
Michael, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Better roadside assistance than AAA! Very friendly, prompt, thorough.
Marjorie, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Laura, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.