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CarShield

4.3

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,782
This company responds to reviews on average within 1 day

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Arkansas
1 review
0 helpful votes
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I was lied to!
December 24, 2024

I was told by the first agent I spoke to when I called to cancel due to finances(& yes he did try to talk me out of it) unfortunately I unfortunately I needed to pay rent & eat! He told me not to cancel then & if I still wanted to cancel then the premium would not be taken out to call before the 12/12/24. I called on the 11th & the 69.99 had already been taken out, I called back & the gentleman I spoke to this time basically couldn't care less except that I should not cancel. I have not used your company so all the money you received from me was pure profit for you. I guess I should have known this was a ripoff company. By the way I am a widow, 76 years old & I live on my social security. Thanks for proving everyone right about Car Shield

Date of experience: December 11, 2024
Alicia G. — CarShield Rep
over a year old

Lynne, we apologize for any confusion regarding your account. All calls are recorded for quality assurance purposes and we can verify, after reviewing the call, that the customer service representative did advise you of the correct time frame to call back if you choose to cancel the account before the due date. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Pennsylvania
1 review
0 helpful votes
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Car repairs
December 24, 2024

Had about three claims every time everything worked out perfect thank you very much for your awesome service

Date of experience: December 14, 2024
Alicia G. — CarShield Rep
over a year old

David, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Maryland
1 review
0 helpful votes
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Carshield Warranty Coverage
December 24, 2024

Carshield has been a life saver for my auto mechanic services. They have saved over $12,000 in repair charges to date, which I would not have been able to cover. I definitely recommend their extended warranty coverage.

Date of experience: December 11, 2024
Alicia G. — CarShield Rep
over a year old

Daryl, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.

Texas
1 review
0 helpful votes
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Scammers tried
December 24, 2024

A scammer tried to send us a text but I called and confirmed my info with Car shield. The scammer couldn't trick us!

Date of experience: December 11, 2024
Alicia G. — CarShield Rep
over a year old

Donald, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.

Louisiana
1 review
0 helpful votes
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I was happy Car shield contacted me about adding my Honda Accord and My Honda Van with a good discount price. Both my Hondas have been the best automobiles I ever owned for excellent service and
Very little maintenance. The offer was too good to pass up for the two cars my wife and I love and have
Worry free continued driving.

Date of experience: December 14, 2024
Alicia G. — CarShield Rep
over a year old

Samuel, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.

Idaho
2 reviews
0 helpful votes
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As always, great!
December 24, 2024

There hasn't been a time when I've called & not received Great service

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Kathleen, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

California
1 review
0 helpful votes
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Excellent Service as always
December 24, 2024

Carshield came through once again on my Cadillac Escalade with a rear main and oil pan seal without one problem. Carshield is the best warranty company on the Market and I have also put them on my Infiniti as well. I have been with them now over 7 years without one issue

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Christopher, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.

Illinois
2 reviews
0 helpful votes
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I informed the associate that I had received a notice in the mail stating my contract was cancelled. The agent was quick to check my account and report to me that I was up-to-date with all my payments and thus I was in good standing She was courteous, respectful, knowledgeable, and helpful. She directed me to disregard the notice. I do not remember the exact date of my recent experience, so I just indicated the date below at random.

Date of experience: November 25, 2024
Alicia G. — CarShield Rep
over a year old

Wardell, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! We apologize for any confusion regarding your coverage. If you ever have any questions or need further assistance, please don’t hesitate to call us.

Arizona
1 review
0 helpful votes
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Helpful security
December 24, 2024

Each person that I talked to was very helpful in providing answers and solutions

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Michael, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!

New York
1 review
0 helpful votes
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The service was horrible
December 24, 2024

Carshield was not what I thought it was. Customer service was very very poor. Didn't try to help me in anyway

Date of experience: December 11, 2024
Alicia G. — CarShield Rep
over a year old

Rosaura, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. After further review of your account, it appears a supervisor did reach out to you to address the issues you are having and provided an explanation of the administrator process per the contract guidelines. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns. We are here to assist you in any way we can.

Texas
1 review
0 helpful votes
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Overall experience was okay.
December 24, 2024

Experience was okay. Communication was good. Felt like, with having the "luxury electronic package", more repair items should have been covered. Once I've paid $1,200 a year just for the warranty, then $100 out of pocket for the claim, only $145 + an Alternator was actually paid by Car Shield. The Haslet autobody shop, KND, was great with their communication and did honest, work at a very fair price!

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Gavin, we appreciate the time you took to leave a review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!

Georgia
1 review
0 helpful votes
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He could not give me much information yet because he was waiting on them fir the cause of my engine blowing up in heavy traffic.

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Donald, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Tennessee
1 review
0 helpful votes
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Since I did not need any coverage paid for I don't know how well they pay.

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Laverne, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.

Texas
1 review
0 helpful votes
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Good Service
December 23, 2024

Customer Service Rep followed up to ensure account was correct and up to date.

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Kenneth, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.

Indiana
1 review
0 helpful votes
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I'm just totally satisfied
December 23, 2024

Called him up says his car is broke down hook me up with a rental car and told me it was covered. I couldn't ask for anymore.

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Douglas, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!

New York
1 review
0 helpful votes
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My experience talking with car show rips are always great respectful and a knowledgeable about their job I love talking to him thank you

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

John, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.

Maryland
1 review
0 helpful votes
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Mission accomplished.
December 23, 2024

Just needed to make an early payment. It was very quick and easy.

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Nancy, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.

Arizona
1 review
0 helpful votes
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Great
December 23, 2024

Excellent service and timely repair. Great interaction with customer service.

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Alton, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

New Mexico
1 review
0 helpful votes
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Almost cancelled, glad I didn't.
December 23, 2024

A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

John, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.

Texas
1 review
0 helpful votes
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Good
December 23, 2024

The person was very nice and courteous and helpful. She walked me through every step to complete whate I had needed to do

Date of experience: December 13, 2024
Alicia G. — CarShield Rep
over a year old

Margarita, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!