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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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My experience with Car Shield was great. I had no problems with my vehicle getting repaired. They got a tow truck to pick my car up and carry it to a shop.
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work.
Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service!
Thank you CarShield for respecting the needs of your customer,
Starr Paul
Starr, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
The agent was very professional and knowledgeable regarding what I needed
Jeannie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Excellent service 👏 The lady was kind and polite. She took care of my concerns immediately.
Tonia, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Thankful for the service CarSheild provided to me to get me back on the road in a sufficient and timely manner considering the repair that was needed
Mary, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
It has been a great experience for me and helping me with my car getting back on the road again
Kawanna, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The representative was efficient, professional, & kind. Thanks for the help
Henrietta, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I explained my current situation and the representatives were understanding.
Crystal, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Awesome customer support. Responsible company👍👍👍👍👍👍👍
Manuel, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
She found the information I needed and took care of my question.
Monteil, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
You guys are a rip off. Why do I pay 140 bucks a month with a 100 deductible. You guys don't cover all the cost of the repairs being made.
Randy, after further review, there were differences in the labor rates that the repair facility used and what was recommended by a nationally recognized labor guide. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns. We are here to help you understand your contract, explain the breakdown of cost, and assist in the claims process.
Speaking with them is always a plus. I hope when I need to call them it's to see the process on how it really works when you have to get my truck worked on.
George, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Start up experience was pleasantly good.now if word is kept as per promoting would become GREAT EXPERIENCE...
Regina, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Myles, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I had to Rejoin in a Higher Price range from the first Contract. I was Very impressed with the quality of Service. I had been with the company Almost Two years.
Pearline, that is unfortunate to hear and we apologize for the inconvenience. After further review, it looks like you were several months behind on payments and the account cancelled for nonpayment. Our coverage plans vary depending on the age and mileage of the vehicle, therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
This is the first experience I've had with this type of insurance. The Representatives could not have been nicer, taking the time to lay out what needed to be done, details to submit, then going over the mechanic bill item by item to be sure it was understandable before approving the payout. My mechanics also remarked about what a pleasure it was to work with good reps who know what's what and are responsive and easy to understand. No hidden agendas, all right up front. A pleasure.
Judith, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
You lied! Everyone in your company told me I was covered and I did everything they told me to do and was denied the reimbursement.
Celeste, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
My car shop turned in the claim. I did not have to do anything h
Annette, thank you so much for taking the time to leave a review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
We got Carshield to have a piece of mind. It works. Although sometimes it may take a while to get approval and stuff. I noticed that car dealer shops are not very excited and fond, when you tell them you have a Carshield. Anyway - I still had to pay deductible, and for parts that are not covered. But it was worth the money. Without the Carshield I would have to pay way more
Vito, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Pleasant and very helpful can't say enough about my decision. To get car shield will definitely recommend to my cust since
Joe, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Edna, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!