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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Overall we were happy with the assistance provided with the exception of requesting that a correction be made in the spelling of our last name which is Johnson
My water pump went out on my truck at home, I had to get a wrecker to take it to the dealership. CarShield took care of my rental car for five days, all totaling $100, and yes I recommend CarShield
Ervin, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Nothing to report due to the fact that my vehicle never broke down, never had any reason to contact them. Made my final monthly payment and sold the vehicle three days later, requested a refund for that payment, still waiting for the answer, as a customer for several years.
Norman, even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If you have any questions regarding your account, please don't hesitate to contact our Customer Service. We are here to assist in any way we can.
In this hustle and bustle life everything needs fixing. Its good to know that people who have skills and knowledge are present
Donna, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The first person I spoke with was helpful however she was not able to the correct answers about the coverage.
Freddie, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Originally, everything was fine. It seems yuo changed some policy and I had to get a ride to go back the next day and sign another paper before you would release funds (which fall short of actual cost in our state) and hence be able to get my vehicle.
Susan, we appreciate the time you took to leave a review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I had a question that I just needed to verify and the agent simply verified
Shirley, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I'm so satisfied with everything u guys helped me with tow and rental car and helping me fix my car im so glad thanks for everything
Daniel, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I am very satisfied by the claims paid by CarShield but when I signed up I was under the assumption that my portion would be the $75 (now $100) deductable and CarShield would pay the cost for repairs. I've had several repairs e.g. tie rod and ball joint and I've had to pay for almost half of the cost. According to CarShield you can take your vehicle to any mechanic and since I have a Mercedes, I take my vehicle to the Mercedes Service Dept. for all of my maintenance. I will continue keeping CarShield because it does save me money.
Shaun, thank you for your time and review! We are always willing to go over your contract with you, explain the claim process, and address any issues. If you have any further questions or concerns, please don't hesitate to contact our Customer Service.
My experience was car seal was very good everyone I spoke to was very professional and very helpful
Gary, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Car shield warranty is a great warranty to have. If you have a vehicle that's out of warranty carhield went Beyond the Call of Duty for their customers. You made my christmas and new year's a great one
Thank you, car shield.
Joseph, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
It wasn't good we ended up paying out of pocket because we needed the car for my wife doctor's appointment. Had to search somewhere else that accept carshield it was too late we needed our car.
Cynthia, that is unfortunate to hear and we apologize for any inconvenience this has caused. It is at the repair facilities discretion whether or they choose to work with us. We do have a dedicated department that specialize in assisting our customers locate shops in their area. We appreciate your feedback, as reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Good customer service experience. I called in to update and change my credit card
Beatrice, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
We where pleased with the customer care that we received. Issue was handled quickly and efficiently. Great service. Thank you
Joe, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
I am waiting on confirmation that the account is transferred to name.
Charlie, after further review, it appears we have requested certain documentation from to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
My experience was about 85%. I believe that the other work on my car should have been approved. I was not happy with my experience with Mercedes establishment. I had to go over the bill with them after receiving the information from Car Shield.
Normand, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not completely satisfied with our services. We would be more than happy to look into the claim to see if there is anything we can do for you. What is your policy number?
Best customer service
Best experience
Great car coverage and repairs
Tanios, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Fast turn around time and easy to comprehend. Available when needed and willing to go the extra mile.
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Debra, thank you for your review and we are always here to help. Please give us a call if you need anything else!
He was really friendly and I would give someone els the numbers
Annemarie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
David, thank you for taking the time to leave a review. We apologize for any confusion regarding your account. If you need further assistance, please don't hesitate to contact our Customer Service at 1-800-587-4162. We are here to help in any way we can.