CarParts.comReviews 1,213

Terrible. Slow ship, inaccurate description, poor customer service. Never again will we trust them for any car part.

CarParts has been the biggest disappointment in terms of customer service and satisfaction! I ordered a part on Tuesday, June 20th and was scheduled to arrive on Thursday, June 22nd. I thought the price and the delivery date were excellent. I find out on Wednesday, June 21st that there was an issue with the delivery and that it was being returned to CarParts. I then Chatted online with Kessi, who stated that I would be provided a $10 refund for my inconvenience and that a replacement order will be replaced and I will receive it in 2 business days which would be either on Friday, June 23rd or Monday, June 26th at the latest. Today, Monday, June 26th I find out that the replacement order was never placed!

This is ridiculous how over the phone today Stef basically had no answers except for the same information I saw online! She kept on repeating the same information and when I asked to speak with a supervisor I was told they were all busy. Right now I see CarParts as a scam of a company because I haven't seen anything else telling me otherwise!

Sent me the wrong part and never sent my return label so I can return it. It's been two months. I talked to two different people at car part. Com still haven't received a return label to be refunded.

We ordered a new tailgate for our 2007 Dodge Ram 1500.
We received 3…. All bent and dented… the third one the refused to ship another. I asked after the first one mark the box fragile…. Wrap the corners and body in bubble wrap…. Nope # came more damaged then the first one…. Requested special packing for the third one …nope

I purchased 2 o2 sensors, order # cp*******909 for a 2010. Hyundai Santa Fe gls
And we're sent the wrong individual parts,
I ordered the correct set from 1a auto and requested a refund
Which I still haven't received

Ordered an aluminum replacement hood online with an arrival date 6 days after my order. Paid just over $1,100 and waited. On the day the hood was to be delivered, rechecked the tracking and now it said delayed- 3 more days. Ok, I'll wait (what's my other choice?). Hood did arrive 3 days later, opened the box- wrong hood. Not aluminum, not for my car. Called carparts.com, but they were closed. At the recordings request, I filed my return online with a promised response between 24-72 hours. Today is day 6 without the return info. Have sat on hold for an hour today to try an get it sorted out so I can get this hood that doesn't fit my car out of my house and get my money back. 100% DO NOT RECOMMEND!

On June 17th I ordered (1) complete brake kit that includes rotors and pads for 1 axle. The total of my order was around $93 including shipping and taxes (The website quoted me for shipping and taxes after inputting my address). The parts were due to arrive on June 19th. I paid the $93 and got a receipt and order confirmation.

On June 18th I get a $71 charge from carparts.com! I'm flabbergasted because I only ordered one thing. I haven't received any receipt for this random additional charge so im left to assume that it has something to due with shipping. Apparently, you receive a disclaimer after you purchase an order that says that you will be charged for additional shipping if need be. What? So what was the purpose of giving me a shipping quote? Not my fault that they split my purchase into two separate orders for shipment when I purchased it as a single kit. They have it marketed as a kit as well.

Safe to say I will be contacting my bank once this clears. This company is not worth your time, or the lies. They quote you a price and charge you extra for a shipping choice that they choose. They don't send proper billing receipts and when you sign up for an account, they don't show your past orders. WOW!

My "Brake Kit" has turned into two separate shipments that will now arrive on June 20th (Pads) and June 21st (Rotors). How does one "brake kit" turn into two separate shipments? Also, how does arriving by June 19th turn into June 20th and 21st?

Guess what? I looked at my card and now have been charged twice by this company. 1 time for $93 and another unauthorized charge of $71. WOW! Excuse me? So, I checked my order emails to see what I could have been charged for. I even made an account on their website. Just a heads up that the account actually doesn't track your order history after you sign up as it claims. I have zero order history. The only thing I can think of is that they charged me extra for shipping, but sent no receipt of this charge. That has a DISCLAIMER at the bottom of your receipt that basically says that you should be aware that they charge extra when they have to break your shipments up into multiple pieces! Flabbergasted!

I made a simple purchase for some ballpoints for an old Dodge ram pickup truck. Being I buy a lot of parts online I wanted to try Carparts.com. Right off the start I had issues, it started with the shipment arriving to me short. Even with their own tracking showing it short upon shipping they charged me the full amount. After bringing the shortage to their attention a replacement was made but never arrived. With no timely resolution I decided to cancel the order, to my surprise after returning items they told ME it was short. Thinking this must be a joke I replied with every piece of information I could, yet nothing was in my resolved in my favor. Later being told I returned the WRONG parts I was not issued a refund nor did I receive the so claimed wrong parts back. I got just nothing, no communication, no refund and no parts, nothing at all! Continuing to try and find a solution, nothing was getting done, months have passed now and beside me being told it was escalated nothing has been satisfied.

After Charging my card on a Wednesday June 7th at 4:32pm when I ordered a drive shaft for $716.75 that following Monday I noticed it still said processing but when ordered my estimated shipping day was Tuesday June 13th as I was hoping it would be delivered that day at the latest that Friday after noticing it still said processing I called Monday morning only to be told I needed to wait 24 hours and it should show a tracking number by then… next day at 12 midnight I get an alert on my phone saying my cards been declined due to insufficient funds…. Now how is this possible since they already took the $716.75 last Wednesday… so I call them as soon as they open to be told they never received my payment. As I'm looking at my bank statement that's showing they took $716.75 on June 7th at 4:32pm I get asked do I have another card that has the balance on it that he can run so my order doesn't get canceled as I'm now furious I tell him to cancel my order and proceed to keep asking where is my $716.75. He has no answer but they didn't receive my payment and that I can't dispute it…. So I hang up call my bank to know 100% it was them that took the money out and just like I already knew they confirmed it. So now I use the online chat session to confirm they canceled my order as they say they did. Just when I think that all is done I'm walking out of work and get a text from car parts.com saying my order has been picked up from FedEx and is on its way estimated delivery date is June 20th ……. Um how did you charge me then say it didn't go through do to insignificant funds and then turn around and I got a message saying that it's on its way all in the same day…. So I call back only to be told that they can't guarantee cancellation. Im mind blown on how unhelpful and unorganized this place is. If I didn't use a separate account to order parts from they could have got me Twice for $716.75 just be aware and don't waste your time, money or energy

After several years and many dollars of doing business with this company I will no longer think of this company as a 5 star company. I ordered a part for my truck in February 2023, but due to hospital surgeries I was unable to start the installation until today 6/5/2023. Upon opening the part I saw that the electrical connection is not correct even though the unit was totally Identical. A window regulator motor Guaranteed to fit the FX2 truck. It does fit the FX2 Crew Cab but not the Extended Cab. Though the part has never been installed the Supervisor and Rep said I could not return or exchange the new part for the correct part and no one could override the process only because it was over 60days from purchase. After spending many $100 on other parts I was treated like this for a lousy $60 part not used in any way and only requesting that I be able to exchange the part for the correct one. Never will I use them again and also recommend that none of my friends and family will ever be recommended to use them as well. Until now I thought they were my go to parts place. No Longer The Case. Use at your own risk.

Desired settlement:
Exchange

I had a electronic part fail making my car undrivable.Unfortunately, I ordered from carparts.com. The part was estimated to arrive Saturday to Monday, 2 to 5 days after ordering. I received the tracking number that only ever said lable created, awaiting carrier pickup. As of Monday, the same message. I contacted Carparts.com and was informed their was a delay. It would've been the courteous and professional thing for them to do if they informed me on their own. Instead, I waited 20 min on hold only to be hung up on by the first rep. I was in no way uncourteous to her. Another 20 min on hold I spoke to another rep who gave me the information. Finding out about the delay was bad enough due to needing the part to have my vehicle running again, but couple this fact with the fact they weren't even going to tell me. I know I will never buy from them again and I will tell everyone I can about my lousy experience with them. They should be embarrassed.

The holes on the header don't line up well with oem studs on a 2001 mitsubishi eclipse 2.4l the bottom where it connects the the exhaust pipe doesn't seal gonna have to try to get some gasket sealant and the bolt hols for the heat shield are very poorly quality checked and don't line up with the oem heat shield at all have had nothing but a bad time trying to make it work

Ordered part a week in advance, received part Monday instead of Friday. Had to buy part, 3 times more expensive. Will not be doing business here again.

I bought a part from here for 110 and they only refunded 90 with no explanation for the 20 missing dollars. The part was never even opened. I would go somewhere else for parts incase they don't fit right.

I ordered 2 window regulators and was told that they will ship immediately...Well, 4 days later they still have not shipped. Not worth the hassle...Tried to call and cancel but couldn't talk to a living person
Shop and support your local auto parts businesses...

Ordered side view mirrors. So loose they almost folded up. Sent replacements opened one box, no better. Sent all four back said I broke tabs on the back cover in the box I never opened. Sent money back for one mirror, no money back for second mirror and they kept the mirror. If you won't refund the money then send my part back to me. Worst experience ever. Would never buy anything from this place

These Dudes sent the right part (water pump) best quality. Excellent name brand quality water pump for a more than reasonable price. And also arrived wayyy ahead of schedule 4 days to be exact. TRULY no complaints (next day)! Thank You! Ron and Seeth! For being professional

I received a defective product, which this sometimes happens no matter what company. When i addressed my concerns with them they were quick to help and fix the situation. The customer service representative was very knowledgeable and i am happy with the outcome.

Be aware that despite their 90 Day Return Policy, which is ALL OVER their website, that some parts have a 30 day return policy and is only found by scrolling all the way through the part description you are looking at. I was told that I could not make a return on the 30th day since I received it. I obtained authorization from their supplier that the return would be honored and they still would not honor the return.
I am not a mechanic so I have no way to re-sell the part. The part was never used or opened and is in resalable condition. I am even willing to pay a re-stock fee, even though I am within the return guidelines. Still, no help by customer service.