CarParts.com
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CarParts.com Reviews Summary
CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 814th among Auto Parts sites.
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I ordered brake pads and rotors as a kit. I tried to call to figure out why there was a pending charge of $99.91. My brakes and rotors were the $224.94 pending charge.
I was told it's because the order was split that's why there are two separate charges. It doesn't make sense why it's $99.91. This $99.91 pending charge isn't even the price of the front brakes and rotors or the back. They gave me a random charge of $99.91. Nobody could explain why that random pending charge is there.
I am really hoping that charge of $99.91 goes away.
I ordered this part as a direct fit to my vehicle.
Firstly, Fedex took almost 2 weeks to deliver a part that a supposed to take 4 days. The was very irritating as the delivery date changed multiple times.
Secondly, the part has an incorrect mounting base for my vehicle. It would take serious modification to make it work, and that would compromise the function of the part.
Overall, not a good experience.
Hi Chad S.,
Thank you for reaching out! We understand the inconvenience this has caused you, and I want to assure you that we are working diligently to resolve the situation and prevent such occurrences in the future.
We would like to check on this further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-97617. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Bought front drive axles for 2005 Honda crv and the rubber cv boots failed within a year. Didn't notice until 14 months after purchase.
Yep, I got hosed as it wasn't covered.
Buy from anyone else
Hi Christian B.,
This is to confirm that we have received your feedback. We deeply regret to learn that the part has experienced a failure after only 14 months of use
We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at [email protected] with your order details so we can address your concerns properly.
Here's your ticket #: CAT-97610. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Paul D.
Customer Advocate Team
CarParts.com
Within half an hour from ordering a part from carparts.com, I called and canceled my order because I found both lights I needed at rock auto for way less money and way cheaper shipping. THREE days later I get a text from carparts.com saying my package was on way. So i called and was told that my cancelation was not Approved?! WTF? I'm not a child I am the customer what do you mean not approved?Approved? I'm the customer if I don't want it I don't want it. They are just holding my money as long as possible that's all there is to that! Really upset me. Now I have to wait till Thursday for the package to arrive( by the way rock auto order placed after carparts.com is here) And again the shipping was half! Then I have to drive package to a fed ex costing additional money at 4.00 per gallon. And wait God knows how long for refund. Please check Rock Auto before ordering from carparts.com. Save yourself time AND money.
Hi Skye F.,
Thank you for reaching out! We understand the inconvenience this has caused you, and I want to assure you that we are working diligently to resolve the situation and prevent such occurrences in the future.
We would like to check on this further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-97609. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I bought a fan motor for my truck and thought things were great. That night I got an order cancelation that they didn't have my part and they were sorry. So I moved on and bought a more expensive part. Got the motor which was horrible sounding and really shouldn't be sold. I sent it back and then they didn't even start the refund process until I followed up with them about why I hadn't gotten my money back. They had the fan for a week and didn't start refunding until I actually talked to them. Thank goodness for fedex having a confirmation that the got the part back or who knows if I would have gotten anything. I got a better fan motor from parts geek and had no problems there.
Bought a part on April and have since not seen a refund, keep on saying 2-3 business days to be issued its now August
Good day,
Thank you for sharing your feedback. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-97604. Please write this on the subject of your email for immediate assistance.
Regards,
Patrice
Customer advocate team
Gasket came not attached and makes my car idle very rough. I would not recommend this product. For how much I paid for it, I expected better.
Hi Samuel,
Thank you for sharing your feedback. We will definitely review the things you mentioned and address this with our supplier. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-97599. Please write this on the subject of your email for immediate assistance.
Regards,
Patrice
Customer advocate team
They make it very hard to return a part. You have to jump through loops to get them to send you a return label. And they charged me $24 to ship it back on a $34 part. I would not recommend this site to anyone
Hi Tiffany,
This is to confirm we received your feedback regarding the return. We apologize for any inconvenience you experienced with our return process. We're committed to improving our customer experience and your input is valuable in helping us do that.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at [email protected] with your order details so we can address your concerns properly.
Here's your ticket #: CAT-97594. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Paul D.
Customer Advocate Team
CarParts.com
Order placed and received wrong parts three days later. Tried to work with customer care. Terrible service. Two weeks later still do not have right parts and no valid tracking number.
Hi Kent,
I hope this email finds you well. I want to sincerely apologize for the recent inconvenience you experienced with the part you ordered from us, which unfortunately did not match your vehicle as intended. We take great pride in providing high-quality products and excellent customer service. Unfortunately, errors can occur, and I want to assure you that we are taking immediate steps to rectify this situation and prevent it from happening again in the future.
We would like to check on this further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-97577. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I ordered 4 new brake calipers and I canceled the order within 1hr and car parts still shipped the parts the next day even after I put in a return form and they accepted charged me 535 and I only get back 460 after there mistake terrible!.
Hi Dion,
This is to confirm we received your feedback. We apologize for any inconvenience this has caused you.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at [email protected] with your order details so we can address your concerns properly.
Here's your ticket #: CAT-97555. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Paul D.
Customer Advocate Team
CarParts.com
I ordered a part they said it would be here in 2 days it did not show up for a week I had to get part somewhere else. They charged me around $25 for my part I returned the part with all their taxes and shipping handles and bull$#*!hieves I only got $11 back how is that looking out for your customers. I gave them one star because I had to if it was my choice I would have gave them a negative 5
Hi Steven,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay and inconvenience this has caused you. Rest assured that we will review the things you mentioned so we can address it accordingly.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket #: CAT-97534. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
They send a shipping label for return, but do NOT tell you that said shipping is DEDUCTED from your return! Net profits of $21.8 million, but won't cover return shipping! They should take a lesson from Amazon! With them, I have NEVER paid return shipping, regardless of reason for return. I will not be purchasing from Carparts.com again!
Hi Susan,
I'm sorry to hear about your frustrating experience with the return process. Rest assured that we will review the things you mentioned so we can address it accordingly and improve our service further.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at [email protected] with your order details so we can address your concerns properly.
Here's your ticket #: CAT-97527. Please write this on the subject of your email for immediate assistance.
Working with you,
Anthony C.
Customer Advocate Team
CarParts.com
Sent back a part I never opened rma id *******. 8 WEEKS LATER AND 3 PHONE CALLS and still Carparts.com saying its in processing. Was told on the first attempt calling back that they had received the item and would have the refund in 5 to seven business days. I sent it back on May the 29th and first follow up was June the 14th 14 days later. Now its August the 1st and nothing. I just called again and they said they would check into it and call me back.
Hi John,
I'm sorry to hear about your frustrating experience with the refund process. Rest assured that we will review the things you mentioned so we can address it accordingly and improve our service further.
Based on our records, the refund for the Blower Motor Resistor has been successfully processed today, August 2nd. A credit approved email was sent to you for your reference. If you purchased using a credit or debit card, your refund may take 2 to 5 business days to reflect on your account, from the time we issue it.
If you have any questions, concerns or if you need further assistance, please reply to our email and we'd be glad to assist.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
I will never order anything from carparts.com again it takes too long to get a refund when you return an item. Then they lied and told me it would be expedited in 2 days I'm still waiting spoke with Mary the supervisor she said she would look into getting my refund and she tooky number down to call me back never received a call from her either. I called back and spoke to Robert and told me that Mary wasn't monitoring my account nor had she processed my refund. He said he put in a request for my refund and he is going to call me back on Monday July 31 to let me know the.details.
Hi Michelle,
We are sorry that your experience didn't quite match your expectations. We strive to ensure a smooth and efficient refund process, and we appreciate your patience as we work towards resolving this issue promptly.
We would like to get more details about your feedback, please send us a message at [email protected] with your order details, so we can investigate the status of your refund and provide you with an update.
Here's your ticket #: CAT-97446. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
It was my first time ordering from them. Delivery wasn't super bad even though there was a slight delay. I received the part and when I open the box I realized they sent me the wrong side mirror. Like it's not even from the same car that I own. And to top it off it was the wrong side as well. I'm not understanding. Y'all have the order which specifies what I'm ordering, the part and the vehicle. So how on earth do I get a totally different car part? I requested to have the part return and replace with the correct part. Let's see how long this is going to take.
Hi Brenda,
Thank you for bringing this issue to our attention and sharing your feedback regarding your recent order. I sincerely apologize for the inconvenience and frustration caused by the incorrect side mirror delivery.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at [email protected] with your order details so we can address your concerns properly.
Here's your ticket #: CAT-97424. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Paul D.
Customer Advocate Team
CarParts.com
Part came in pre-bent and cracked. The shipping box was very flimsy and had no support within the box nor did it have any support to keep the part i ordered from being damaged. Its been 2 weeks since they received the item and still i have not seen a refund. I really had great expectations for this company - so sad
Hi Neptaly T,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the condition of the part upon arrival and the delay in processing your refund. We understand your frustration and we are committed to resolving this matter promptly. We appreciate your feedback regarding the packaging and lack of support within the shipping box. We will investigate this matter further to ensure that such incidents do not occur in the future.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at [email protected] with your order details so we can address your concerns properly.
Here's your ticket #: CAT-97403. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Working with you,
Paul D.
Customer Advocate Team
CarParts.com
I stopped using the company after half a dozen orders of getting the wrong parts. They will not rectify thier mistakes.
Hi B.A.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at [email protected] with your order details so we can further assist you.
Here is the Ticket# CAT-97388 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
Do not buy these headlights they are junk they burn the plugs up within 2 months. They say they're factory wiring but they're not
Hi Kenneth,
We thank you for your feedback and for bringing this to our attention. Our products are produced by certified ISO9001:2000 and QS9000 facilities that produce precision OE components. We use the same manufacturers as many famous US brands. Nevertheless, we will relay your feedback to our supplier so they can investigate further and improve where it's needed.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket #: CAT-97379. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
They do not honor their 60 day return policy. Some items they say only have a 30 day but does not state on website. Tried to dispute this and was denied then asked for a supervisor who said he would return my call because i could not hear or understand him but never did. Would not spend my money here again. I lost 105 dollars in a part i can not use.
Hi Jonathan,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay and inconvenience this has caused you. Rest assured that we will review the things you mentioned so we can address it accordingly.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket #: CAT-97375. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
Received half of my parts in 3 days, and the other half is now being promised to arrive in 5 days.
Service reps are helpful with what they are allowed
Hi Scotty,
Good day! Thank you for reaching out to us. This is to confirm that we received the feedback you posted about your recent purchase from us.
We sincerely apologize for the level of service you received. We would like to check on this further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-97350. Please write this on the subject of your email for immediate assistance.
Regards,
Anthony C.
Customer Advocate
From the business
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeremy S.,
Thank you for reaching out! We understand the inconvenience this has caused you. As stated on the order confirmation email, for Credit Card Payments, the initial amount is a pre-authorization only, not a final charge. You will be billed for each shipment as tracking information becomes available. For orders with multiple items, you may see incremental charges on your card as items can be dispatched from different warehouses. All charges will add up to your total order amount.
Anyhow, I want to assure you that we are working diligently to resolve the situation and prevent such occurrences in the future.
We would like to check on this further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-97618. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com