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CarParts.com

2.2
carparts.com

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CarParts.com Reviews Summary

CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 814th among Auto Parts sites.

service
450
value
425
shipping
456
returns
343
quality
380

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Fred K.
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Ordered 2 Headlight buckets, for Son-IN-LAWS, deer damaged 2000 dodge neon. Parts were in stock and should arrive in 3 to 4 days.

Date of experience: November 5, 2018
Louisiana
1 review
0 helpful votes
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Best service yet
November 4, 2018

I don't know what i messed up but they helped me get it going now i can get my truck going again thanks

Date of experience: November 3, 2018
Mississippi
1 review
0 helpful votes
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Great customer service
November 3, 2018

I called was treated with respect and helpfulness that seems to be missing in today's big business. I will be ordering from them again. I would like to see this you g man acknowledged

Date of experience: November 1, 2018
Washington
1 review
0 helpful votes
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I was a first time customer at this company. I spent 20 minutes on the phone with customer service ordering my parts. I was told that my parts would be shipped the next day and I would receive them within 2 days or by the end of the week. It was crucial for me because my car is not safe to drive and it is the only vehicle that I own at this time. The next day I received my confirmation that they received my order. Now this is where it gets good, it showed one part out of 8 shipped with a tracking number. Throughout the day I got seven tracking numbers for eight parts all arriving on different days. I was hot and still am. I contacted customer service and told them to cancel my order and I wanted a refund they tried to tell me it was my fault because I didn't read the small print.! When they realize that I had talk to customer service and not just done it online so they realize their mistake they didn't offer me anything. Now they are trying to tell me that I have to wait for the parts, send them back and then I can have a refund. Horrible customer service, horrible follow-through and a horrible way to treat a first-time customer that could have been a good customer for life. Pathetic.

Date of experience: October 30, 2018
Washington
1 review
0 helpful votes
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My parts were delivered earlier than expected. Online site is easy to find your parts. I saved money buying the less expensive brand but they were top notch in quality.

Date of experience: October 28, 2018
Texas
1 review
0 helpful votes
Follow Howard Z.
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I ordered replacement headlights yallblew me away with the quality and the price, thanks for the outstanding service! I will definitely deal with y'all again and again!

Date of experience: October 27, 2018
Texas
1 review
0 helpful votes
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I paid for 2 day shipping. The package was ready for pick the next day and I'm not scheduled to get the product for another 10 days. WHY? I'm Not Very HAPPY about this.

Date of experience: October 24, 2018
Wisconsin
1 review
0 helpful votes
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Excellent service!
October 23, 2018

I have ordered quite a few parts and they have always arrived in a timely manner. Sometimes they are here before they are expected. You have been the lowest price I have found.
Keep up the good work! You have found a loyal customer here.

Date of experience: October 22, 2018
Georgia
1 review
0 helpful votes
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Great place to order
October 21, 2018

I've ordered parts twice for my 96 Jeep Cherokee, I've been happy so far. I don't like their app though! I can't log on no matter what I do. Even though I can't log in the parts come just fine.

Date of experience: October 19, 2018
California
1 review
0 helpful votes
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Assistance.
October 21, 2018

Elvie was most helpful. Very cooperative and patient... look forward to doing business with him again.

Date of experience: October 19, 2018
Massachusetts
1 review
0 helpful votes
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The lady knew what she was talking about and was very friendly. I would recommend CarParts to all my friends. Their service was excellent! And mostly, their prices were RIGHT!

Date of experience: October 16, 2018
New York
1 review
0 helpful votes
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Mary Ann did a great job in helping me find the answers to some of the questions I had about a specific part for my car on the customer online chat. She was very pleasant and nice and went above and beyond to make sure that my purchase and everything went through. I look forward to buying more parts at great deals. Thank You!

Date of experience: October 15, 2018
New Jersey
1 review
0 helpful votes
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Keep up the good work
October 15, 2018

I have saved alot of money since I discovered carparts.com and the quality of the parts that I have ordered has been exactly what one would expect them to be.

Date of experience: October 13, 2018
Texas
1 review
0 helpful votes
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Excellent customer service provided when ordering a replacement part. 100% satisfaction and guarantee of correct part. I will only use CarParts from now on!

Date of experience: October 13, 2018
New Hampshire
1 review
0 helpful votes
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I ordered the wrong part and called customer service. I talked to Irish and she helped me cancel my order and get the correct part. This only took 5 to 6 minutes. Great customer service and Great prices. Thank You!

Date of experience: October 12, 2018
Utah
2 reviews
0 helpful votes
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Received defective part.
October 11, 2018

I ordered a new radiator for my car. The part arrived in good time and for a good price however after the radiator was installed at a cost of nearly three times the price of the part by a reliable mechanic it turns out to have been defective and had a pin sized hole right in the middle of the panel. No sign of damage just a hole in the radiator. I called the company and they said they would refund the price of the part if I sent it back to them. That would require having it uninstalled at the repeat cost of installation. I will not do business with this company again, and cannot recommend their parts or service.

Date of experience: October 11, 2018
Texas
1 review
0 helpful votes
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The parts are always what I need for the job. The prices are good but the offers you; make like rebates on purchases never show up in the billing section. I am writing because other on line parts houses are out there and I am prone to using car parts.com but money and quality both talk. Do what you say when you say it or just don't publish the lie.

Date of experience: October 9, 2018
California
1 review
0 helpful votes
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I order a radiator reservoir for my car. Omgosh, it took two weeks for me to get it. Not only that he had the balls to charge me $6.99 $6.99 for $6.99 for shipping I cannot believe this I am highly disappointed and I will never go through this company again and I advised everybody else at recess to do the same. Signing off with anger and disappointment signing off with anger and disappointment Carlos Nieves

Date of experience: October 8, 2018
Texas
1 review
0 helpful votes
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I would have appreciated a bit more time to cancel the order. I found the part locally in less than a minute after placing the order. It was too late to cancel. On the other hand, I couldn't have asked for better service in placing the return. I would have preferred prepaid return shipping though.

Date of experience: October 8, 2018
California
1 review
0 helpful votes
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Poor check out
October 8, 2018

On your website the OEM part number for my car and was the part number I purchased - but before checkout it kept saying was wrong part for my car. Then, when I sent my order, I was never told delivery schedule. Please fix this.

Date of experience: October 7, 2018

From the business

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carparts.com
Chicago, IL, United States