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CarParts.com

2.2
carparts.com

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CarParts.com Reviews Summary

CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 814th among Auto Parts sites.

service
450
value
425
shipping
456
returns
343
quality
380

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Joshua P.
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Just got rear wheel bearings for our 04 exploder. Thought it came with the spindle too. They did not. So I gotta order those now. Other than this, I've always had a good experience. Would definitely recommend this site to anyone who fixes their own vehicle.

Date of experience: November 21, 2018
Louisiana
1 review
0 helpful votes
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I am satisfied.
November 22, 2018

I was treated swiftly and professionally. I will gladly recommend you to my friends. You had exactly what I wanted and it was at a good price and the time of delivery was soon enough.

Date of experience: November 21, 2018
Pennsylvania
1 review
0 helpful votes
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Awesome!
November 22, 2018

I normally don't write reviews, but I had to say something about this website. I ordered a headlight assembly hoping to get it as soon as possible, and the product showed up two days earlier than expected. It also fit perfectly, and works well. Thank you for the great service as well as the online help! I definitely highly recommend carparts.com.

Date of experience: November 20, 2018
Florida
1 review
0 helpful votes
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Wrong parts shipped
November 22, 2018

Very prof'l staff; packaging/shipping staff are not. Wrong parts delivered. Response was excellent with quick full refund.

Date of experience: November 20, 2018
Indiana
1 review
0 helpful votes
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My item was never shipped and it's been 3 days and I just Called customer service and they said theres been a "system error" I want my money back now! This is theft!

Date of experience: November 20, 2018
California
1 review
0 helpful votes
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Parts
November 19, 2018

Had a difficult time ordering online, system would not take payment, had to call in to order part. All that said, the part was correct and seems to work great. Service people were very nice and helpful.

Date of experience: November 17, 2018
Germany
1 review
0 helpful votes
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100 HAPPY. PRICE CUSTOMER SERVICE SHIPPING. I had to call in my order and that was no problem. The price was 80 cheaper then auto parts stores

Date of experience: November 15, 2018
Florida
1 review
0 helpful votes
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Easy to place the order
November 17, 2018

It was easy to place the order on line. The price was pretty good. I found the item that I was looking for pretty quick.

Date of experience: November 15, 2018
Illinois
2 reviews
1 helpful vote
Follow Carmella L.
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If you call to order parts the people on the phone dont know what they are doing. They said my card wouldnt work. I get online and order it through there and the card worked great. When the customer service rep called me back to ask why i didnt finish my order over the phone with him, he was very rude amd i will never order parts through here again just because of the rude customer service!

Date of experience: November 14, 2018
Pennsylvania
1 review
0 helpful votes
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Best site
November 16, 2018

Since i been buying parts for my car i don't have or had any issues until the present i will recommend this site to everyone it's cheap available all times and fast shipping car parts.com

Date of experience: November 13, 2018
Florida
1 review
0 helpful votes
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Thanks to your customer service representative. An error on my part, was corrected and all my questions answered promptly and with tact. Great experience all together. Thanks again
Mr. Carl McCormick

Date of experience: November 13, 2018
Texas
1 review
0 helpful votes
Follow Shane L.
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Fast delivery, great service if you need it. Prices that will shock you, Great selection and descriptions as well as pictures of each of the parts options. Great experience! I've saved customers of mine literally up to 190.00 per one part vs using other walk in auto parts retailers.

Date of experience: November 13, 2018
Georgia
1 review
0 helpful votes
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Searched all over online. Carparts.com had the best deal on window visors for my M35X. Super easy to install.

Date of experience: November 13, 2018
Texas
1 review
0 helpful votes
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You sent me the one for the driver door i order for the passager side
I need the one for the right side door front
2000 chevy silverado 2500 5.3lt

Date of experience: November 12, 2018
Germany
1 review
0 helpful votes
Follow Shi-Peng M.
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I ordered a front bumper and hood for my 1993 Honda Civic Sedan. It came fast and the prices were lower than anybody around including locally. I will definitely order again.

Date of experience: November 12, 2018
Pennsylvania
2 reviews
0 helpful votes
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Not original equipment
November 9, 2018

This is not OE original equipment as it says on the ad this is misleading. It says right on the box at this is an aftermarket not original equipment product. I am taking this overseas so if this does not match up then I am out of luck.

Date of experience: November 9, 2018
New Jersey
2 reviews
0 helpful votes
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Don't use this company
November 7, 2018

It was horrible. First they had problems billing my credit card asking odd questions. Then after they billed the card. The next day they sent an email apologizing because they didn't have the parts. Shouldn't a good company check warehouse inventory before billing someone's credit card! Terrible will never go through them again and will tell everyone not to use them!

Date of experience: November 7, 2018
California
1 review
0 helpful votes
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Ford Expedition
November 8, 2018

I have ordered several parts here and am completely satisfied with results. Now my Eddie Bauer Expedition is straight and parts fit like a glove

Date of experience: November 6, 2018
Arizona
1 review
0 helpful votes
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Undeliverable Parts
November 6, 2018

I ordered a tail light. They stated that FedEx returned the order as undeliverable. I spoke to Carparts customer service and they assured me they corrected it and reshipped. I waited 5 days then received an e-mail saying they were refunding the money. I was not offered a discount or anything for the troubles. I appreciate the site but I was never contacted to be informed my order was cancelled until a week later.

Date of experience: November 6, 2018
California
1 review
0 helpful votes
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Customer Service excellent, product information excellent, online service excellent. Easy access. Discounts are amazing

Date of experience: November 5, 2018

From the business

Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.


carparts.com
Chicago, IL, United States