CarParts.com
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CarParts.com Reviews Summary
CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 814th among Auto Parts sites.
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I recently placed my first order with CarParts, which was for a 2013 Nissan Altima rear brakes, rotors, & calipers. It sooner then I expected. Couple days later I received as gift so I contacted them to return parts. They contacted me back within 24hours with RMA and a refund. I will order from them again. Reference number *******
Very impressed with them standing behind there parts they sell. Go above and beyond to make it rite.
Hi Josh,
Providing a great customer experience is very important to us, and we thank you for working with us to resolve the problems you experienced.
Thank you for choosing CarParts.com. We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com
I haven't received my product yet but I like that it is a guaranteed fit. I also like the fact that they will search your area and get quotes for you to get your product installed. Searching and using the website was very easy.
Hi Brandy,
Thank you for taking the time to write about your experience. Hearing that we were able to provide you with the excellent experience we strive to provide all our customers is the best thing we could hope for! Thank you for choosing CarParts.com.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com
When I had an issue with an order, I was promptly contacted by a representative (Patrice) and offered multiple avenues to resolve my issue. I really appreciated their emphasis on customer retention and will be placing orders with Carparts.com in the future.
Hi W S,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Bought a non oe grill from carparts.com for my 300c to mod and was unaware that it did not include installation hardware along with having a slightly different mounting setup from my previous grill. I made mention of this in a review of the grill and though it was no fault of their own, they reimbursed me $20 to find hardware locally without me even reaching out to them directly.
Good company, will do business there in the future, highly recommend.
Hi Joseph,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
AFTER POSTING MY (MOSTLY POSITIVE REVIEW) I WAS CONTACTED BY CARPARTS AND THEY DID GO ABOVE AND BEYOOUND TO MAKE SURE THEY FIXED THE PROBLEM. GREAT PRICES SELECTTION AND CUSTOMER SERVICE. HARD TO FIND THESE DAYS.
Hi Lee,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I would never order from here again, they give you a shipping date and it's not here on time never. My parts were suppose to be here the 26th and now it's saying I will get it the 2nd. Bad service but quick to take your money
Hi Kylie D.,
Thank you for taking the time to share your feedback about the delivery of your recent order. We sincerely apologize for the delay and inconvenience. We’ve been experiencing an especially high volume of orders, and our warehouses are striving to fulfill them as quickly as possible. Rest assured that we will relay this issue to our shipping department for us to improve our delivery services.
Kindly send us a message at [email protected] with your order details so we can further assist you.
Here is the Ticket# CAT-77653 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
I had to purchase a side view mirror for my car and was completely lost on buying it but their website guided me in the right direction. The piece arrived undamaged even though it was simply placed in a cloth bag. I was honestly surprised about that. After installation, I noticed that my mirror did not manually move. I didn't even reach out to customer service but simply asked a question on the item page. Soon after, someone reached out to me and after a short discussion, I was told that my product was most likely malfunctioning. They offered a variety of options: ship it back, replacement piece, or receive a partial refund. I decided to keep the product as is and was refunded immediately for the discount. I really appreciate them reaching out. I am happy to know that I can shop here if I need anything car part related.
Hi Jazmin A.,
Thank you for taking the time to write about your experience. Hearing that you were provided with an excellent customer service is the best thing we could hope for! Thank you for working with us to resolve the problems you experienced.
We look forward to doing more business with you in the future!
Thank you,
Emmy C.
Customer Advocate Team
During Ball Joint replacement I encountered a cotter pin hole with machining debris in the hole. The Ball Joint was already installed so I could not use a drill to clear the hole. I replied to the email the Carparts sent me and within a short period of time their team offered to send a replacement Ball Joint to me. I was able to clear the hole using a finishing nail and a drift. Their effort to assist me demonstrated excellent customer support. I don't have any photos, or any proof of purchase, and I don't normally complete reviews of products, but in this case I made an exception. I will consider using Carparts.com for my future parts needs.
Hi Robert,
Thank you for taking the time to write about your experience. Hearing that you were provided with an excellent customer service is the best thing we could hope for! Thank you for working with us to resolve the problems you experienced.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com
Had an issue with original part I ordered. Had customer support contact me same day via email. Sent me a new part and was very professional and helpful
Hi Seth C.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I recently placed my first order with CarParts, which was for a Honda fog lamp. It arrived 3 days later than promised and the bulb was missing. I was disappointed and gave them a 2 rating. They promptly contacted me and apologized for the delay and refunded me the price of the bulb.
I appreciate that and upgrading my rating to a 4. I will likely order from them again.
Hi Albert P.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
AAA Great and understanding company. Great 1st impression... great selection great prices. Defanitaly will be using again!
Hi Peggy B.,
Thank you for leaving a wonderful review.
It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team
Expected the part I bought to come on time as promised. Instead, the part is due to arrive 3 days late. Customer service representatives did not try to help in any way with a credit. Certainly not buying from them again.
Hi Ana M.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at [email protected] with your order details so we can further assist you.
Here is the Ticket# CAT-77305 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
Very slow shipping with a sorry about your luck point of view from customer service...
Hi no n.,
Thank you for taking the time to share a review regarding the delivery of your order. Your feedback is appreciated because this will help us to determine the areas that we need to work and improve on.
We hopes of getting more details about the issue and addressing it with you. Kindly send us a message at [email protected] with your order details so we can further assist you. Here is the Ticket# CAT-77294 and please put it on the subject line of your email.
Thank you.
Rosalie R.
Customer Advocate Team
CarParts.com
I had a problem with the first mirror that I received... I had actually given up on corresponding... This date I received notice that I will receive a second passenger mirror within 3 to 5 days... Couldn't be more pleased with car parts and will definitely recommend their business to whomever I talk to... Thanks again car parts.
Hi Les,
Thank you for taking your time to provide us an amazing rating. We are pleased to hear that you were satisfied with the services we provided That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Sherryl P.
Customer Advocate Team
Carparts.com
Thanks so much to Rome G. For giving me a $10.00 rebate on my next order, that was really nice of you. I've not found anything wrong with anything else I've ordered from carparts.com I've certainly been very happy with the parts for my project of refurbishing my 2001 Dodge Ram 1500 after owning it for 21 years.
Hi David,
Thank you for taking the time to write about your experience. We are happy to hear that you are satisfied with the parts you ordered from us, and that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com
Ordered front sway bar bushings for a 2005 Jeep Wrangler. Description stated they fit the front but turns out they were for the rear only. Phillip in customer service took the time to address the situation that ended in an acceptable conclusion. Overall great customer service.
Hi Nathan,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I recently wrote a critical review on a gear shift actuator I purchased for my 1996 GMC jimmy. I didn't leave the review requesting a refund on a faulted part, just my complaint on the quality of the part.
Carparts.com contacted me immediately informing me of a refund coming my way, WOW... they stand behind the product they provide... gotta long term customer now!
I wish all company's had this level of customer service. Made my week... onto more repairs
Hi Matthew,
Thank you for taking the time to share your thoughts. It's great to hear that we were able to provide you with the excellent service that we strive to provide to all of our customers. We hope to work with you again in the future.
Thank you,
Philip
Customer Advocate Team
First was told my order had shipped when in fact it had not even been picked up by the carrier. When I did receive my order of what should have been 2 door handles, I received only 1! There are better places to get parts. Once I return the one and get refunded, I won't be doing any more business, nor will anyone I talk with about ordering car parts!
Hi W G.,
Thank you for bringing this issue to our attention. Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at [email protected] with your order details so we can further assist you. Here is the Ticket#CAT-77019 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
Very good company to order from. Quick to get your order out. I would definitely order from them again. CPZ*******
Hi John,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
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Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashlee B.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com