CarParts.comReviews 1,213

I recently ordered a fender, showed up damaged and carparts rep order#******* took great care of me. They earned my future business purely over the way they handled the issue

I ordere a driver side window for my jeep. I received it and was not able to install it until after the 90 day return policy. After realizing the window was not correct I called customer support and explained the situation. I even provided proof it was the wrong window. All I asked was a replacement for a correct window and they would not do it. THEY DO NOT GUARANTEE PART FIT TO VEHICLE. DO NOT BUY PARTS FROM THIS WEBSITE. GOOGLE REVIEWS ARE INACCURATE AND PROVIDE FALSE REVIEWS TO MAKE THEM LOOK GOOD. Photo shows the window they sent me and my window that was cracked on my vehicle.

Order came in timely manner & issues were resolved timely. Customer service team was very helpful questions were answered.

Used carparts.com because of their prices and quality brands! I recieved a damaged package and part. I contacted them and was taken fully care for! Polite friendly quick service like this is unheard of so thank you Emmy

I was supposed to receive a radiator for my car on the 29 and it never showed then I figured it would be here the next day but it wasn't flash forward to the 31st I shoot carparts.com a message on Facebook explaining what happened they were more then willing to help me out and overnight a replacement for free

These guys cleared up a shipping issue and kept in touch through the process. Even refunded the shipping because it was late. Would order from them again.

New review as i should have waited until the return team reviewed my return request. They are sending replacement bumper cover
Very happy with service. Thanks carparts

Great team! These guys shipped out my ordered right the next day. I accidentally ordered the wrong item, I contacted them responded within minutes and they were able to help out with my return item.

Order number: *******
I purchased a fog light kit for my 2015 Toyota Tacoma. The kit is of great quality I just had an issues regarding the fitment of the fog light housing themselves. I was reached out to by an employee named Bryle and they fixed the issue. Thankyou very much CarParts for the great customer service you not have another return customer!

I've had multiple parts ordered from this company. I've had a few damaged parts come in and they gave me a refund without hassle or they promptly sent out a replacement part. I'd 100% order from this company.

After I submitted a low rating due to a shipping delay & faulty part Rose gave me a call within a few hours of submitting my rating & worked diligently to get things straightened out. Originally I had written I wouldn't buy from them again, but seeing how great their customer service is its reassuring to know that if you have an issue they will ensure to fix your issue. Thanks again Rose!

Within 30 minutes of reaching out with a Twitter DM, Philip had a replacement part on its way. Extremely fast & easy to deal with customer service.

I used CarParts to order a variety of parts to repair a damaged vehicle. The prices of the parts themselves were affordable and more importantly the shipping was vastly cheaper than competing outlets. Fast 3-5 day shipping time even with the cheapest option. When I had an issue with one item, they were prompt to respond and even offered a partial credit to compensate for the trouble. Will use this for future purchases.

I shot a dm to their Instagram page due to me having a issue with the web page. Their reply was fast and even gave me a link to track my order. My order also came in the day they told me it was going too. Over all awesome

Fast shipping is great if the correct part is shipped. Be careful with the vehicle/part match selector. I got the wrong brake kit, and five (5) days after requesting an RMA still no progress on my return. Today I tried to just repurchase the correct part in good faith. However the site is now not working. I should have just ordered from Amazon, and saved the shipping cost. Lesson learned.
RDJ
Order Date: Mar 03,2022
Order Number: CPZ*******

I will never order from your website again. All you people have done is lie to me. My part ordered last Thursday morning was supposed to ship last Thursday, never went was supposedly shipped on Friday and was missed by FedEx or is your excuse. Was to ship overnight and it is now shipping 2 days won't get until Wednesday does me no good as we are supposed to head downstate for my grandson's birthday and now because of your incompetence we can't go. This is total bull$#*! and never should of happened. Hell if you would of mailed the part thru USPS I would most likely of had the damn part. Please employ people that one might understand. Asked to speak with a supervisor and I got cutoff and called again was told supervisor would call me back but it still has not happened.

Very affordable and correct parts arrive fast. If a part fails prematurely, the team at carparts is very helpful and willing to work with you. Very cool

When I left a poor review for a mirror that I bought, I thought that was the end of that. I was contacted by Emmy and a replacement mirror was sent immediately along with a shipping label to return the first one. I had plenty of time to receive the second one and install it before the return was due, so that I would only have to take the door apart once. Unfortunately, I have the same problem with the second mirror, but will live with it as I paid about $50 from carparts.com and the same one is about $100 more on Amazon. I do recommend carparts.com. I think the mirror I ordered just has some problems and they did their best to take care of me.