CarParts.com
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CarParts.com Reviews Summary
CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 814th among Auto Parts sites.
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CarParts.com customer service is excellent. They were very helpful when purchasing a replacement part for my vehicle. I would highly recommend them.
Excellent customer service and communication skills. I would highly recommend carparts.com to the nation for all of your car parts!
Hi Bredarius L.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
So i ordered my package and it said it would get here on the 15 but said it was delivered on the 20th. But i called and i waited 20 minutes on the call and i couldn't understand the customer service work for crap. And she wasn't helpful at all. Never going to order from here again they can't even tell me where my package is at they suck
Hi Ramon A.,
Thank you for reaching out! We apologize for any inconvenience if your order was not delivered on time.
It is possible that the shipping carrier experienced unprecedented demand which may caused the delay.
We would like to check on this further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-79862. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Worst experience ever. Ordered parts that are supposed to be a all in one kit well one part came 2 days later another part comes in now say going to be another 3 days for the last part. This is absolutely unacceptable. The money was taken out at the same time so why weren't my parts shipped at the same time. This company is actually garbage have had customers order parts and get them and completely different on 3 different occasions. Will definitely be referring to other sites such as rock rockauto.com they get it right the first time. Horrible all the way around customer service is below one star.
Hi Daniel K.,
Thank you for reaching out! We apologize for any inconvenience if your some of the parts on your order was not delivered on time.
It stated on the order confirmation email that there will be a possibility that you will receive multiple shipments as we ship these items depends on the availability. Also, it is possible that the shipping carrier experienced unprecedented demand which may caused the delay.
We would like to check on this further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-79861. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I recently received a new fender for my sons Hyundai and when I opened the box it had two small dents at the top of the fender. I have recently been offered a monetary discount on the fender if I get it fixed locally. CarParts cares about your satisfaction and took care of me quickly once they learned of the problem.
Order # *******
Hi Steven,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
So I made two separate orders my card ended up getting charged for separate times amounts did not add up I called I got hung up on I called back they couldn't hear me halfway through the call. I called back again now I'm mad but shebet Worked with me through our differences came out with a happy conclusion as long as my parts arrive and I right I would rate this a five however some of the customer service definitely needs more work
Hi Forrest B.,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers. Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
I wrote a review on a piece I had ordered and how a piece of it was damaged, and CarParts offered to refund me a reasonable amount for the part I described.
Hi James W.,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers. Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
Recieved a set of mirrors. One box was great the other was broken, box retaped and horrible on order *******. I submitted a fb chat and was responded to right away by Renebesh who provided the best customer service! Got a return set up and new order placed right away. Very good customer service and I am very impressed with Renebesh. Thank you!
Hi Jen,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our customer service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
Customer service was fast and efficient when trying to fix my problems and was able to fix it up within a couple of minutes.
Hi Brayden,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our customer service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
The tracking experience is lacking only reason not 5 stars but the customer service team really helped out and came through for me and made the experience so much better which is why the 4 stars. CPZ*******
Hi BreAnna,
Providing a great customer experience is very important to us, and we thank you for working with us to resolve the problems you experienced.
Hearing that we were able to provide you with the excellent experience we strive to provide all our customers is the best thing we could hope for! Thank you for choosing CarParts.com.
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com
I had recently both brake pads and rotors for my car and I just received my front ones so i reached out to them by Instagram Philip was really nice they answered right away and he check the system to see what happened but they where just shipped in two different packages My order number is CPZ******* for this transaction.
Hi Rodrigo V.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I had a little hickup with processing my order. And customer service was stellar. We had an open line of communication and they resolved the issue in a timely manor. Answered all of my questions and concerns. I personally believe one of the best features a company should strive for is relationships with costomers and willingness to work together to resolve issues.
The Whole process was stress free and seamless
Top notch customer service
Order # *******.
Hi Derek,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Although CarParts originally sent a damaged part, they readily apologized for the problem and credited my account promptly. It amounts to credibility and trust.
Hi Michael G.,
Thank you for taking the time to write about your experience. Hearing that you were provided with an excellent customer service is the best thing we could hope for! Thank you for working with us to resolve the problems you experienced.
We look forward to doing more business with you in the future!
Thank you,
Emmy C.
Customer Advocate Team
CarParts was unable to get my order to me on time (expediated) and when I complained they refunded to $38+ back to my account. I really appreciated the intergity.
Hi Teresa G.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Emmy C.
Customer Advocate Team
CarParts.com
Item had arrived damaged possibly from shipping but was usable with some work. I did not complain nor send back nor asked for any compensation, however they reached out to me to follow up on my order and when they learn it arrived damaged they did everything to make this right including partial refund. This help offset the cost of materials purchased to fix damaged. I am a very happy customer and will refer friends and family to this great company. Product was also good quality. Thank you!
Hi Francisco C.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Promised delivery within 2 days. It is already a week and I still don't have the part. Will never deal with again
Good day!
Thank you for sharing your feedback. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-79376. Please write this on the subject of your email for immediate assistance.
Regards,
Patrice
Customer advocate team
Hi, Thank you. I am responding to your feedback. I have had a great experience as to your assistance. I would refer friends and family to you. Thank you and appreciate your help.
Here is the reference number you requested CSB*******.
Thank you again,
Frank Gallardo
Hi Frank,
Thank you for leaving a review. The team here at CarParts.com is thrilled to hear such good feedback. Your recommendation means a lot to us. We hope to be doing business with you again soon.
Regards,
Patrice
Customer advocate team
Some issues occurred with the distribution of of the part i ordered but that was FedExs fault, but the customer service was super helpful and super nice, definitely referring people and shopping with them all the time.
Hi Luis,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Their customer service and problem solving is fine when something goes wrong. They have contacted me and worried about the satisfaction of the product, they have changed my perspective and everything has gone very well now.
Hi Whalter,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
This site is amazing, the customer service has been amazing this entire time I have bought parts from them! Emails are speedy, shipping is FAST. They had many parts that are unavailable elsewhere. Cannot say enough! Thank you all cartparts.com order number CPZ*******
Hi Nikki,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you,
Philip
Customer Advocate Team