CarParts.com
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CarParts.com Reviews Summary
CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 814th among Auto Parts sites.
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I will not recommend this company to anyone order part on august 31
needed asap ascured me it would be here on the 2nd of Sept and it still is t here on the 8th. It was only 2and a half hrs from me but went to west Virginia and now in Charlotte NC part had to goby my town to go to these places
Gotta give car parts they flowers they come thru every time if I was you I'd order my car parts from car parts.com
Hi Nasir G.,
Thank you for the awesome review! We are happy to hear that you are satisfied with the part you ordered from us and that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com.
We wish you safe travels and look forward to doing business with you again soon!
Regards,
Paul D.
Customer Advocate Team
CarParts.com
I paid for 2 day shipping with company and 7 days later I am yet to see my part. Never ever ever ever will I use this company for parts again. They have cost me lots of money with their lack of care in getting my part to me on time. The part online looked like a quality part, mixed with Cheap price I figured I would take a chance. What a mistake!
Hi Dennis,
Sorry to learn that it took longer to process and deliver the order than what you have anticipated. We do not intend this incident to happen or to cause any delay in your repair.
For further assistance please send us an email to [email protected] with your order details so we can address your concern properly.
Here's your ticket #: CAT-85777. Please write this on the subject of your email for immediate assistance.
Working with you,
Anthony C.
Customer Advocate Team
So I ordered 2 items for 228.68 and when I checked my bank statement it said there was another charge of 110.65 on the same day as the 228.68 I needed that money they didn't say anything about extra charges highly upset
Hi Brandon,
Thanks for your feedback. I'm sorry to know if you see extra charges on your statement. We apologize for the inconvenience this has caused you.
Based on our records, the $228.68 happened last 8/28/2022 is just an authorization hold that will automatically go back to your account within 3-5 business days once the order is completed.
Moreover, we only charged your account once the part ships out from the warehouse. Since the part you ordered came from different warehouses, we charged your card incrementally. The $110.61 charged is the actual charge for Radiator with part number P2307 and $118.07 for Radiator Support with part number F250301.
For your reference, I sent you a copy of your invoice to your email.
If you need further assistance, do not hesitate to contact us
Regards,
Bryle M.
Customer Advocate Team
Ordering my part was so easy. Customer service was very friendly and helpful asked me if I needed any more parts I will definitely be ordering from here again
Hi Sara C.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle M.
Customer Advocate Team
CarParts.com
I will never buy anything again from…
I will never buy anything again from there. Ordered a part and never received it. Email company and the said they will refund my shipping cost and I can return the part for a refund. But I never got it. So basically I'm screwed. So I wouldn't suggest using carparts.com again.
Hi Pete J.,
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We would like to get more details about your feedback and work with you in resolving the issue.
For further assistance please send us an email to [email protected] with your order details so we can address your concern properly.
Here's your ticket #: CAT-85432. Please write this on the subject of your email for immediate assistance.
Working with you,
Bryle M.
Customer Advocate Team
Delivery was quick. But when starting my brake job on my 94 F150 rear drum brakes I realized they did not include right side parking brake kit. Just putting old parts back on which defeats the purpose of a full break replacement.
Hi Keith,
We thank you for your feedback. We are happy to hear that your package was delivered on time.
We would also like to get more details about your feedback and work with you in resolving the issue. Please send an email to [email protected] with your order details so we can address your concern properly.
Here's your ticket #: CAT-85410. Please write this on the subject of your email for immediate assistance.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
Website made it easy to find correct part, order, and pay. Part was even delivered a day before expected. Will be using this site again. Thx!
Hi Deb,
Thank you so much for taking the time to leave us this amazing review. We are delighted to hear that you were satisfied with our part quality and that we were able to provide you with an excellent experience. We're looking forward to doing more business with you in the future.
Thank you,
Norylin T.
Customer Advocate Team
The company did end up sending a return label, but the shipping cost I won't get back. Lesson learned on my part.
Hi Linda,
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We would like to get more details about your feedback and work with you in resolving the issue.
For further assistance please send us an email to [email protected] with your order details so we can address your concern properly.
Here's your ticket #: CAT-85350. Please write this on the subject of your email for immediate assistance.
Working with you,
Shebet C.
Customer Advocate Team
I bought this product on July 12th. On July 13th, i put in a cancellation at 12PM. At 6PM, on July 13th, they printed a shipping label. On July 14th, they sent an email of delayed package and revieved my request. I checked the tracking on this package all day the 14th, it stated as "pending" all day. On July 15th, I recieved said package. Now they want me to pay for my own shipping to send it back. They believe it is not their fault the package is sent. BUYER BEWARE of being frauded shipping costs for their failed communication within their own company. If I canceled a package with Amazon during "transition", they reroute that package. This company just failed to look at their system in order to spend consumer money, and give then the headache of returning. As well as have consumer lose money.
Told me part was cancelled id receive a confirmation and they shipped it anyway, i would never use them again
Hi Ali k.,
Thank you for sharing your feedback and for bringing this to our attention. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-85264. Please write this on the subject of your email for immediate assistance.
Regards,
Rose R.
Customer advocate team
I bought a set of Fog_Lights for my truck which did not fit. I returned them and received an email that they already got them, but my refund money NEVER GOT IT BACK
Hi Nelson,
Thank you for sharing your review. We sincerely apologize for any inconvenience this may have caused you. We have sent you an email to further assist you with your refund concern.
Please feel free to responds to our email at your earliest convenience so we can further assist you.
Thank you.
Rome G.
Customer Advocate Team.
I ordered a wheel bearing on Saturday. Order didn't go through. I called Monday. I was assured it would be here Tuesday. Here it is Friday and still no part. I called and spoke to customer service twice. He kept saying rest assured. Let me see if you rest assured when you are stranded! Do not waste your time trying to save a little money.
Hi Marci,
Thank you for sharing your experience on your recent purchase with us, we appreciate you letting us know about the things that we need to check or improve on. We sent you an email to further discuss this concern with you, please check it and reply if you have questions.
Regards,
Patrice
Customer Advocate team
Ordered a part that was in-stock on Monday 8/15. Received email that said it would arrive on Thursday 8/18. This was later updated to Friday 8/19. FedEx states that label was created but no pick up was scheduled. Called CarParts.com customer service and was told that FedEx has shipping delays! FedEx states they have no shipping delays and that a label was created but no pick up was scheduled. They advise me to get a pick up confirmation number. Called customer service and they were of absolutely NO help. They don't know what a pick up confirmation # is and they have no contact number for their shipping department. They'll get back to me in 24 hours via email. Just be honest people!
Hi Charmaine,
Thank you for sharing your experience on your recent purchase with us, we appreciate you letting us know about the things that we need to check or improve on. We sent you an email to further discuss this concern with you, please check it and reply if you have questions.
Regards,
Patrice
Customer Advocate team
Ordered a part with a 2 day delivery time frame and I have now been without my vehicle for over a week waiting on the parts to be delivered. Multiple chats with customer service and all they want to give me back is 15.76 on a 92 dollar order. My vehicle is what makes my money to pay my bills and being without it dont work. I will be going to a different company for any parts that I need in the future.
Hi Benjamin,
Thank you for taking the time to share your feedback about the delivery of your recent order. We sincerely apologize for the delay and inconvenience. We’ve been experiencing an especially high volume of orders, and our warehouses are striving to fulfill them as quickly as possible. Rest assured that we will relay this issue to our Shipping Department for us to improve our services.
I can see here that a full refund was issued to you on the shipping cost you paid. We know that this is not enough and we would like to make this up to you. Please check the email we sent you for further assistance.
Thank you,
Emmy C.
Customer Advocate Team
Recieved my part on Friday. Installed it. Works better than an oem part. I will be ordering parts in the future. I also will tell anyone about carparts.com. Thank again
Hi Jose,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our part quality. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
See apart store and they can tell you what fit your car and what can you have for your car I order radar you don't return my money back to my card without making me notice first I'll giving me a call but they did up on their own and cancel my order out and I don't think that's right so if you want something baby you better go somewhere else because car parts have these foreign people that take people I'm kindness for a weakness my apartment stalling me for because they shipping to the wrong address I never got consent for that deal I just received my money back but they should have took that part and made it and say okay this person always spending money with us no they did not do that so I'm telling you like this huh do you people don't give a dog about us and we spending our on her money to buy our parts and if it can cancel out our order when we be needing our parts and when you check any website and the part is there they come back to you and say the part is out of stock when it was on the website ever since I ordered a part on August 9th and now they come back and say oh they are the stock when it was installed they're taking these parts for they self and then the customers got the suffer not anytime I have to wait 7 1 to 7 business days to receive my money back that's not cool they don't know when a person or an apart and when a person need that part but not even when he want to come back to me now and tell me or I do have another part it cost $80 so they want you to spend the money there the way they want you to spend your money no you don't do that I lost a part before I brought more people to their business I order stuff from they business and they still treated me like s*** I don't think nobody needs to go back to them because they do bad business with these foreign people
Hi Alverto,
Thank you for sharing this review about the inventory issue of the Radiator.
We apologize if this has caused you any inconvenience. Based on our records, the order was cancelled the same day the order was placed due to inventory issue. Refund has been processed on the 12th of August and you may check your PayPal account in lieu of this refund. One of our representative was able to explain to you why the order was cancelled and the reason he transferred you to our Parts Specialist so they can help you look for an alternative brand. We understand that you needed the part for your vehicle, however, the part is not in stock.
For assistance, please do not hesitate to email us.
Thank you.
Shebet C.
Customer Advocate Team
I find your on line system very easy to use. I also find your prices to be great. I am looking forward to buying many parts from your company. I am currently working on my sons first car. It is a 1971 dodge demon that he left in my yard for 10 years. I did get it started. Looking forward to doing a lot of business with you. Thank-you very much.
Hi Jerome F.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle M.
Customer Advocate Team
CarParts.com
After calling there customers service for about three time, concerning the shipping address being incorrect. Now my order was shipped to the wrong address. I contacted them and requested for a refund and to cancel the rest of my order. Now they are telling me that I will need to wait until they get there parts back for my refund. There customer service overseas can not handle issues, they are only good for orders. Which is only good for there business.
Do not purchase anything from this company. Order # **************
Service Manager
The Car Service Group
Hi Oscar,
Providing a great customer experience is very important to us, and we are sorry that your experience did not meet that standard. Rest assured that we will review the things you mentioned so we can address it accordingly. We are continually looking for areas where we can improve on so your feedback is highly appreciated.
Based on our records, full refund has been processed and issued on August 9th. If you have any questions, concerns or if you need further assistance, please feel free to contact us.
We appreciate the opportunity to better serve you.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
I ordered (2) rear calipers and (1) front strut assembly according to the chart they provided. All three parts that came were incorrect. I sent them back for a refund, that is were everything went wrong. I received my refund check from the company in the mail for total of $45.00. This company horrible and would never recommend or by from them ever again.
Hi demon W.,
Thank you for sharing your feedback. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-84790. Please write this on the subject of your email for immediate assistance.
Regards,
Bryle M.
Customer advocate team
Promise delivery on August 1st then update me that it's going to be August 4th then update me again it's August 5th then can't figure out where it is because they're saying it's Dallas FedEx says it's in Hutchins these people have no clue where their shipments are or what they're doing I will never order from them again
Hi Jason,
Thank you for sharing your feedback. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-84618. Please write this on the subject of your email for immediate assistance.
Regards,
Patrice
Customer advocate team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Clifton,
Thank you for letting us know about your concern with the delivery of your order. We sent you an email to further discuss this matter, kindly reply if you have questions.
Regards,
Patrice
Customer advocate team