CarParts.comReviews 1,213

I have been a J.C Whitney customer since the 80s. I didn't think the part they had would be so readily available and shipped very fast. Even though it was missing a component it was still usable and I needed it bad. I put this in another review. I was surprised at the promptness of the response to my review. Brooke was attentive and caring and seemed genuinely intent on fixing whatever problem I had.

Thank you for your excellent customer service and support handling my late delivery issue that caused an inconvenience to my expectation of having the parts delivered today on time... my order number is #CPZ*******... Mark Modean

There was a small issue with one of the parts I ordered, but Paul was very kind and quick to get it all sorted out and fixed for me.

We had an issue with some window clips on order *******. They did not fit my car as initially stated. And because it was a low dollar amount I chose to skip the return. However, I did comment here about the part not being right, and they took it upon themselves to contact me and refund the entire purchase amount. That is an example of outstanding customer service. Thanks so much.

I have ordered from them a few times in the past year and have been completely happy. I did get one part I was not happy with and the customer service was amazing sending out a replacement part quickly in which I was completely satisfied with. Super friendly too. Will definitely order from them again.

I purchased an ignition lock cylinder with keys for a truck I bought that, after installing it, I learned requires transponder keys. I left a review stating that the part arrived in a timely manner but after installation wouldn't start my truck. After some online research I learned why it didn't work. I didn't bother requesting a refund. I thought that the affordable price made it worth the learning experience. I was later contacted by the customer advocate team advising me that a refund was approved and I need not return the item. It would be great if other online companies did business this way. This wasn't my first purchase from CarParts.com and it won't be the last.

You sold me a crappy MAF sensor offered me a refund but only gave me a $4 discount code. Partsgeek.com is going to get my business now, because you guys are foul.

I placed an order with carparts asking for a price match from rockauto and the guy agreed but I was bill full price and the I supposed to get credit back into my bank account days later but it took more than a week and that is because I was calling and emailing (many times) requesting my refund until finally got it but not all of it so I send another email but at the end I just give up and I lost like 80plus dollars. Next time I am getting the parts from where is the best price for me because this bed experience that I got with carparts

I purchased multiple parts for a car going with the assumption that if any of them didn't fit / came in damaged, I can just use their 90 day return policy so there is no risk; however, I submitted my return 45 days before the deadline, and after 2 weeks of nothing, I started emailing them asking why my stuff wasn't processed? I had to re-send them the same info I did on their website, reason for my return, my car's vin #, and the part number not on the box, but on the part itself. Even with all of that they still didn't process my return with over 2 weeks left then had the audacity to say "we can't do anything since it's over our 90 day return period". In short, I submitted my return 1.5 months before the deadline, they failed to process it so they're not letting me return it because it's past the deadline. Don't buy from them it's literally a scam

Two stars is generous, only because they are polite. I had to pay twice for an installation due to the first parts being defective. Sure, they sent the second parts, but also indicated that a refund was coming if I returned the parts to them. I returned the parts and then they refused the refund. I'm out a second install fee due to their inferior parts. Not a happy camper.

Ordered a rear window stated in stock and would receive in a week. Called day before its supposed to be delivered because it still says processing then said it would take another month to get it and can't cancel the order. Worst company website is very misleading when item says in stock. Won't order from them again.

It's been 3 weeks since I made a return and I've still yet to receive my money back oh wait a minute they also charge you almost $30 for The prepaid labeled to send it back to them at least After you spent almost a 100 out of my $100 I'm getting exactly $52 company is the worst. They take your order in your money in under 10 minutes though now that they get 5 stars

I did not receive my complete order of 17 parts oredered. I only received 9 pieces. I have not received an email explaining why I did not receive a comlete order. At this time until I receive an explanation of this matter I cannot recommend use of this company.

This was my first time using Carparts.com
It was very easy looking through the site for parts. As I am not a car person it can be overwhelming but the site made it easy. My parts shipped in a timely manner.

One of the parts was damaged in shipping and the customer service did respond via email. Dont call bevause that was not a great experience but emailing ended up being good. A gentleman named Paul was who helped send me a new product from their customer service.

I will be using again

Customer service helped me with a wrong part i ordered. I purchased my front suspension parts from carparts.com and saved alot compared to the local parts store. Will order from them again.
Ref. Order No.*******

Parts don't come on time. They are wrong parts when they do come and can never actually talk to anybody all you get is the run around

I recently had an issue with an order I placed with Carparts.com, order # (CPZ*******). I was immediately contacted by Paul who addressed my problem professionally and provided a satisfactory solution. I will shop there again because of this type of support.

Have no problem with Carparts. Was charged 36.92 for overnight delivery. Order placed early Friday morning. Was informed it would arrive Saturday. It's now Monday 2:57 pm. Still hasn't arrived. Shipping refund?