Caring.comReviews 92

Hi Kim, Thanks for your feedback, and we're sorry to hear about the experience you described regarding your friend. Unfortunately, you have an incorrect impression of our reviews program (in your allegation that we "don't post negative reviews"). Elder abuse is a criminal offense (as are other allegations you've made in the review you submitted against an assisted living business). To allege the assisted living business is engaged in criminal activity that hasn't yet been proven as fact on public record is against our guidelines for reviews, because such content is potentially defamatory or slanderous toward that business. You were given the option of submitting a new review that didn't contain potentially libelous or slanderous content. There are close to 25,000 negative (1-star and 2-star) reviews published on our website that met our guidelines. We hope you'll do two things: 1.) continue to follow up with the long-term care ombudsman and law enforcement about the serious criminal allegations you've made, and 2.) submit a review within our guidelines. Thanks! -Denise | Caring Reviews Team

Hi Barbara, Thanks for your feedback! In addition to offering senior care information in our award-winning content online, we also have over a 100 family advisors who answer family caregivers' and seniors' questions via our toll-free referral helpline, and sounds like you may have reached an advisor who may need further training. I'd be happy to follow up to both find out more about specifically what information you felt was lacking, as well as remove your email and phone number from further outreach from us -- please contact [email protected] so that I may assist you with that privately (without public posting of your full name and email/phone). Lastly, Caring.com isn't government funded, and our services are free to consumers -- "how we make money" is published on our website and communicated in our phone conversations with families and seniors as well. -Denise@ Caring.com

Hi L G., Please contact [email protected] immediately for assistance in getting on our Do No Call and/or Do Not Email list. Ask for Denise G. And I'll personally follow up to ensure your email and/or phone are removed from any additional referral outreach. Please note: We initiate such outreach only after a consumer specifically asks for our help via a toll-free helpline or online form submission -- with our terms of use and privacy policy included in those flows, and notification to the consumer that in asking for referral help, we will share their contact info with senior living communities or home care agencies matched to their query -- as they've requested. Sometimes consumers miss that information in the online form, and/or in speaking with a family advisor, but I can certainly assist you. We are most definitely NOT a phishing enterprise. Looking forward to receiving your message soon so we can further assist you in getting removed.

Hi Kelly, Thanks for your feedback. Our family advisors are specifically instructed and regularly reminded that tours may only be scheduled with the consumer's consent (and we collect consumer input on day/time as well). Please contact our team at [email protected] so we can revisit the recordings of your telephone conversation(s) with our family advisor(s) and follow up as needed to correct any mistakes that were made in your referral case. Thank you! -Denise@ Caring.com

Hi Jose, Caring.com is leading senior care referral source and not a scam. If you represent a senior living community and feel that you are being unfairly invoiced for a referral fee associated to a new resident at your community, do get in touch with our team right away to discuss: [email protected]. We are only paid for referrals we make, so if you think we didn't make the referral, and/or you flagged the referral as a duplicate within the deadline, do get in touch so we can correct the billing. Thank you!

Hi Joe, Caring.com offers its phone-based and online information and resources free of charge to family caregivers and older adults in need of senior care support. We are a legitimate organization (not a scam), and will honor any consumer's request to be removed from any emails or phone calls they mistakenly signed up for, or would like to discontinue for whatever reason. Please get in touch as soon as possible so we can help you as needed: https://www.caring.com/about/contact

Hi Alexa, Thanks for your feedback. You're correct that our review guidelines specify that we welcome reviews with firsthand feedback of the listed business' services within 3 years of the review submission. There are several reasons for this guideline, and we'd be happy to discuss it further with you via our Reviews service team at [email protected]. Based on extensive website usage and survey data we have: reviews on our site are definitely relevant and helpful to senior care searchers looking for a senior living community or in-home care agency for their loved one right now. Please do get in touch if you have any additional questions or feedback for us. Thanks!

Hi Gregory, Thanks for your feedback, and please do get in touch directly with Caring.com's reviews team to discuss further why your review(s) have been rejected: [email protected].

Generally speaking, reviews on Caring.com can be positive, negative, or in-between, and are published or rejected based on these Review Guidelines: https://www.caring.com/about/review_guidelines

As you'll read in those guidelines: Ours is a consumer review platform that excludes reviews from current or former employees (and contractors, vendors, etc.) of the listed businesses. If your work in the senior care industry has included being paid by a senior living community or home care agency for your services (or earning referral fees from those businesses, or otherwise having a conflict of interest), then, yes, you'd be excluded from posting a review on the listing(s). The family caregivers and older adults who use our reviews to research senior living communities or in-home care agencies are most interested in hearing from folks just like them (who don't have a vested financial interest or possible conflict of interest in publishing a negative or positive review of the senior care business). We apply this policy consistently across all reviews we receive.

Also: it is free of charge to participate in the Caring.com reviews program -- for both the reviewers leaving feedback, and for the businesses being reviewed. It is very much a part of our social mission, and we do hope you'll get in touch directly with us again if any further explanation is needed about why your reviews were rejected (or if you need referral to other resources where you can publish or share your feedback about the senior care businesses you've worked with).

Hi Eric, We'd like to gather more specific information about the experience you described, such as the telephone number you dialed to reach us, and if available: the name of the person you spoke with. Our team can also assist you in finding the contact information for the senior care business you referenced (what you described is contrary to our standard operating procedures -- if we have the business' contact info, we definitely provide it). Please get in touch with our customer service team for further assistance and ask for Denise G.: [email protected]. Thanks!

Hi Janis, It sounds like you may have submitted an online inquiry on a page in Caring.com's senior care directory -- that's a common way that family caregivers get called back from Caring.com when trying to reach a senior living community they've read about online. There's a link on those website forms that explains we'll be calling when you submit your contact info, but unfortunately some folks miss that link and info. If you're still receiving any emails or phone calls from Caring.com that you'd like to unsubscribe from, please email [email protected] for assistance (ask for Denise G.). Beyond our referral services: Caring.com has numerous expert articles on a range of senior care topics, online support groups, and a consumer reviews program. You can access those resources free of charge without getting text messages or calls from us about referral to a senior living community.

Hi Cathy, You're correct that senior care businesses advertise on our website so that we can provide 100% of our services, information and support free of charge to family caregivers and older adults (as part of our social mission). However, our reviews processors don't look at whether or not the business being reviewed is an advertiser or not -- the review guidelines are applied fairly across all reviews and all listings.

We are happy to discuss with you the specific reasons your review was rejected, and provide information to help you submit a review that is within these guidelines: https://www.caring.com/about/review_guidelines Please contact [email protected] for assistance. I believe this is the listing where you submitted your review: https://www.caring.com/local/assisted-living-facilities-in-center-valley-pennsylvania/sacred-heart-senior-living Be sure to include that link in your follow up message to [email protected] to help expedite service to you. Thanks!

Hi Harold, Currently there are tens of thousands of negative (1-star and 2-star) reviews published on our website from family caregivers and older adults who were able to share their honest observations and opinions within these guidelines: https://www.caring.com/about/review_guidelines Please do get in touch with [email protected] to learn the specific reason(s) your review was rejected and explore if/how you can submit a review within the guidelines. Ask for Denise G. Thanks!

Hi Pat, We publish negative reviews that meet these Review Guidelines: https://www.caring.com/about/review_guidelines There are currently tens of thousands of negative (1-star or 2-star) reviews published in our directory that met those guidelines. The reviewers themselves are legally liable for the content they publish on our site, and in some cases, can face defamation or libel lawsuits for the opinions they express publicly in the reviews. Thus, our review guidelines and rejection of potentially defamatory and libelous reviews can help family caregivers and older adults avoid such legal action from being brought against them. "These people are criminals" is a very serious allegation/accusation you've made against a senior living community's staff, and crimes against seniors should be reported to law enforcement and offline senior advocacy organizations, such as the long-term care ombudsman, for further investigation and prosecution if the criminal allegation is found to be accurate. For further information about Caring.com's reviews program, or for referral to information and resources for appropriately addressing concerns about an assisted living community, please contact [email protected]. Thank you!

Hi Tim, You didn't mention which nursing home you were reviewing, so I wasn't able to research the specific reason(s) your review submissions were rejected. I'm happy to do so though if you email [email protected] and provide the specific provider and/or email address you used for the review submission.

In general: Reviews on Caring.com can be positive, negative, or in-between, and are published or removed based on these Review Guidelines: https://www.caring.com/about/review_guidelines Right now, in our skilled nursing directory alone, there are more than 10,000 negative (1-star and 2-star) reviews published. So it is possible for family caregivers and older adults to publish negative, honest reviews of nursing homes on Caring.com, if and when they read and heed the review guidelines. Please contact [email protected] for further assistance. Thanks!

Hi Melinda, We provide extensive lists and information about assisted living communities on our website without requiring the family caregiver or older adult to submit their contact information. Typically a family caregiver or older adult does submit their contact information when they do want our help finding a senior living community, and we do follow up to help them as quickly as possible. Our referral process also explains and includes connecting that family caregiver and older adult to senior living communities, who are likewise going to follow up via phone and/or email to provide the requested information. We're happy to look into your case further directly with you. Please contact [email protected] for customer service. We'd appreciate the opportunity to research how your inquiry was handled, and see if there was anything we could do to improve your experience with our free senior care support.

Marie, I'm sorry for the delay in responding to your review. Should you still be grieving the loss of your mother, we offer supportive information and resources here (free of charge and without being called or emailed by us): https://www.caring.com/grief

If you are still receiving any phone calls or emails from us that you'd like to unsubscribe from, please contact [email protected] and provide the telephone number being called or email being sent messages, and I'll follow up to make the adjustments to unsubscribe those. -Denise G.@ Caring.com