On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Caring.com Reviews Summary
Caring.com has a rating of 2.1 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Caring.com most frequently mention assisted living and nursing home. Caring.com ranks 3rd among Senior Housing sites.
We monitor reviews for authenticity
Pathetic. They protect terrible businesses from legitimate negative reviews. Thanks to them, I put my mother in a hellish facility becuse the reviews were decent and it was one of few choices. I'll regret trusting this site for the rest of my life.
They were eager to help. They gave good advice. Only downfall would be overwhelmed with responses. Might not be a bad thing but just felt overwhelmed.
Thank you for your feedback! We'll be sure to consider it in helping others as well. Also, thank you for the reviews you posted about senior living communities on Caring.com too!
Lutheran Life Villages in Fort Wayne at Pine Valley is excellent. My sister is very happy there. Lots of activities. Staff is very helpful and happy. Food is very good. My mother and sister were at Lutheran Life Villages on South Anthony in Fort Wayne for three months. Some of their staff was were nice others need to find a new career. Food was at best eatable. Someone there broke my mother's bed. Some of my sister's clothes were lost or ruined so we had to replace them. They had an issue with mice! Tiles falling of the walls in the shower rooms. I would not recommend that particular facility.
This review is for Nissa who works for Right at Home. Nissa is an excellent caregiver, she is always professional and goes the extra mile to make her patients feel important and special. Nissa is always compassionate, considerate, gentle and a great listener. Nissa always asks the patient if she is providing the care to the patient's needs, she is always conscientious to do the right thing for the patient. Nissa truly genuinely cares for her patients.
I posted a review on Caring.com about a Senior Rehabilitation Center that was allowing patients to lay for extended periods in soiled clothes and bedding and where my father broke his hip because of a fall. Caring.com refused to post my review on their site because it was negative:
"Hello,
Thanks for visiting Caring.com and submitting a review of Rehab and Healthcare Center of Cape Coral on 02/22/24:
We declined your review for publication because it didn't meet our guidelines. Reviews on Caring.com can be positive, negative or in-between, and must meet those guidelines to be published."
Amazing that they refuse to publish the truth to their viewers and people who would visit their site looking for a place to send their loved ones. I can only assume that Caring.com has some incentive to not publish negative reviews to companies that advertise with them and for that reason, you cannot trust the reviews you see on their site.
I placed an honest review on a facility on this site the review was not positive as the facility was not a good place and I had mentioned that I would not place a loved one in this facility due to poor treatment nor would I reccomend it. Caring.vom informed me my review had been denied because they said it did not me their guidelines. Obviously only good reviews are accepted even if the facility is bad. The facility I reviewed has numerous violations and caring.com is not letting the truth be told. Don't trust them or the reviews you see on here
Hi Terry, We publish negative reviews — there are currently tens of thousands of negative reviews about senior living communities and senior care agencies published publicly on our website. We don't decline a review due to it being negative. Please contact [email protected] so we can help you get a truthful review published within the guidelines. Thank you!
I submitted reviews for 2 nursing/rehab facilities both of which were honest evaluations based on actual experiences. The reviews were not positive. Both were rejected by caring.com and were not published! They were written in accordance with their guidelines as well. It appears that this website protects bad facilities by not publishing negative reviews about them so do not trust the reviews that you read!
Hi Vigilant, Please contact [email protected] for help publishing reviews on Caring.com. We are a neutral host of consumer reviews and seek to publish as many as possible. Our decline notices are reply-enabled to help you get support from our team as well. Some of the decline notices also include specific decline reasons and a quick link to re-submit. If the review had multiple concerns, you may have received a general decline notice and our team can provide you more info. We hope to hear directly from you so that we can help you get 2 reviews published. Thank you!
In the pursuit of accountability, I find
Myself compelled to voice a truth that stands in stark contrast to the public narrative. It appears there is a selective sieve in place, one that filters out the variegated experiences of real people, favoring instead the gleaming, unblemished accounts that serve a commercial agenda. The dissonance between the proclaimed impartiality and the reality of censored voices speaks to a deeper, more disquieting trend of discrimination for the sake of profit.
With evidence in hand and a commitment to the unvarnished truth, I turn to the Better Business Bureau to lay bare a practice that prioritizes financial gain over factual representation. If a five-star facade is meticulously curated by excluding the one to four-star realities, then the integrity of such a platform is, regrettably, in question. Transparency is not just a virtue; it is a cornerstone of trust. When that is compromised, it is not just the reviews that are diminished, but the very fabric of trust that binds us to institutions meant to serve our best interests.
Hi MiMi, We're available to help you publish content within the review guidelines (e.g., we decline to publish photos with nude seniors and private healthcare information). Please contact [email protected] for further assistance with our reviews program. Thank you!
I entered information on a website that used the name of the facility I was trying to contact. But instead, Caring.com called me. I told them I didn't want to use a third party, but the guy was insistent and tried to tell me that the facility I wanted to call wouldn't have the staff to answer my call. Liar.
I called facility directly, and indeed they took my call. My mistake to get tricked by a website that mimics the facility you are trying to reach. Fake.
I was duped the first time, but not the second time. I am trying to talk to a supervisor to get my name of their list and any lists they might sell my name to BEWARE!
Hi A L H., Please reach out to [email protected]. We can connect you to a supervisor and we won't sell your name to anyone. We make senior living referrals only with consent of seniors and their family members, and we can assist you in removing your email and phone number from any further outreach as a result of the erroneous inquiry. Thanks!
This "service" is a scam. They just want your information and try to force you to give it to them. I was harassed on the phone, the man speaking to me would not let me get a word in and when I wouldn't comply, he hung up on me. Disgusting.
Please contact [email protected] as soon as possible, so that we may investigate (via our call recordings and referral records) and address any inappropriate call handling that is outside our standard operating practices. As part of our social mission, we offer a range of services, including but not limited to senior living referral, and there is a lot of information we provide online at no cost, that is accessible to seniors and their families without those individuals having to give us their contact information. For those seeking to access our free referral services or a phone-based consult about their senior living or senior care needs: Consumers consent to be called (or call us), and during those calls, we are focused on providing empathetic, expert guidance (that doesn't involve harassing or hanging up on people). We hope to hear from you directly so that we may further address these allegations: [email protected]. Thank you!
I received a call from Sarah and she took my info which she shared. We agreed on a budget and people from many places called and hung up on me because they were over my budget. She never called back but did send emails asking me which place I chose. I found a social worker that helped me choose a community that fits my parent's needs and is within budget. Caring.com didn't help at all, they just shared my phone number (none of the info I provided about my parent's needs), I could have done that myself on the internet.
Hi Maria, Thanks for your feedback, and sorry to hear that you had some unpleasant phone interactions with some senior living communities. If you contact [email protected], we can further research the free referral that was made for you, listen to the referral call recording(s), see any communication you had with Sarah, and address any areas for improvement if/as needed. We'll also be able to look at budget details that were shared with the senior living communities in making a referral at your request, and revisit the content of any specific emails that were sent (for instance: as standard practice, our referral emails to communities on behalf of seniors include a lot more detail than just a potential resident's name and phone number). We hope to hear from you directly soon so we can further research and resolve these concerns you've mentioned. Thank you!
Caring.com rejected a review I submitted on The Kings Daughters and Sons in Bartlett, TN because my experience was too detailed resulting in an alleged wrongful death. It appears the only want ti hear about great staff, good food, and cleanliness. Caring.com has a peculiar way of showing just how much one's review matter…especially when that rating interferes with how they get paid. Prove me wrong!
Hi Gwen, We appreciate detailed reviews of all ratings and require original content (per the review guidelines, we do not publish reviews that are copy/pasted from a different website). Your review submission wasn't declined for being detailed or negative — instead, the review submission we received from you included other people's content published on multiple other websites (with those websites' links included, other people's names and reviews copied, provider responses copied, some gibberish/incoherent text, and other content outside the guidelines for publication on our site because it wasn't a coherent, original review about your firsthand experience with the nursing home's senior care services). Our team is happy to help you, though, via our customer service help desk or [email protected] so that you may get a review published on our website that is within guidelines and isn't libelous (for example, doesn't contain unproven criminal allegations and other people's content). Thank you!
I tried to do a detailed negative review of a memory care facility that is on Caring.com's website. The facility refuted my claims, provided outright incorrect "proof" that my claims were incorrect, and thus Caring.com refused to post my review. So just be advised that Caring.com's reviews of facilities will greatly favor the facility being reviewed. The point of reviews is to be informative based upon the customer's experience. Caring.com does not provide impartial and nonpartisan reviews.
Hi Scott, Caring doesn't "take sides" or favor one party over another in a reviews dispute — we're a neutral host of consumer reviews. Once a review is published as meeting guidelines, we don't simply remove it based on differences of opinion. Instead, senior living communities must provide (in writing) substantive factual counter to a consumer's allegations before we'll remove that review. And we can receive written substantive documentation from consumers in the reviews dispute too, so you may contact [email protected] to have your case re-evaluated (we'd like to see the documentation that supports your fact-based allegations in the review and factually-supports that the community provided "outright incorrect proof" in their counter). Consumers can (and do) share their negative customer experiences in reviews within guidelines; but making false or factually-inaccurate claims against the senior living community can be potentially libelous (and therefore outside guidelines). Please contact [email protected] for further assistance, such as help re-evaluating your reviews dispute outcome and/or help publishing an updated review within guidelines. Thank you!
I wondered if others shared my experience and sure enough here on sitejabber there are many folks who tried to leave a review with legitimate concerns on caring.com and were denied. I was hoping an honest review may let folks know what's going on with the residence, and also spur some action by the residence (since mom kept falling and falling and the residence wasn't communicating with me regarding a plan). I think caring.com is missing an opportunity to help hold some residences accountable - we as the public are just trying to IMPROVE the quality of service here for our loved ones. I tried getting that accomplished with the residence several times before going to caring.com to leave a review.
One of the frustrating points is that I look at other reviews for that residence on caring.com and other places and they are in CLEAR violation of guidelines because they are left by EMPLOYEES of the residence! And yet our honest fact based reviews are denied. It's a shame that caring.com seems to be empowering bad behavior by certain residences and then silence individuals who would like the truth to be shown.
I wanted to trust caring.com, but as many other folks here mention, their actions make it difficult to do so.
Jon, We take allegations of fake reviews or employee-posted reviews very seriously. Please contact [email protected] ASAP so that we may investigate the page(s) on our website where you think there are reviews published by senior living employees. We will immediately audit every review on those pages (including re-evaluating the reviewer identity and content source data we have for those reviews), and remove any that violate our guidelines (which prohibit senior living community employees from publishing reviews on Caring.com). We can also assist you with publishing a negative, factually accurate review within guidelines. We seek to publish as many valid reviews as possible —regardless of rating. We currently have tens of thousands of negative consumer published publicly in our directory, and do not decline reviews simply because they’re negative. We hope to hear directly from you. Thank you!
Hiring Home Instead was one of the best things we did for Wayne, who suffers from severe Parkinsons. Wayne looks forward to Deon (his primary care giver) and Mike (who usually does Saturday's). He feels comfortable and safe with both of them. Wayne is a very independent person so he was uneasy with having a caregiver at first. Both Deon and Mike treat him with respect and this makes a huge difference. We feel as if they are family. Having this kind of service is expensive but is definitely worth it as Wayne is able to stay at home and not be in a care facility. I certainly would give them 5 out of 5 stars.
If you are a residential home care for seniors or assisted living facility you will lose your money paying $269.54 per month. ($249.00 + $20.54 Tax)
Of course you cannot find my account in your data base because I am using my personal account.
In 6 (six) months we don't have one single tour for our comunity, we received 7 referrals total. After we receive a referral you guys canceled every single time. I understand that nursing home and big facilities have priority for your referrals. And also based on client budget you guys have favorite facilities, too.
I know exactly what happened because two of my family friends contact you guys - caring.com and find out how your agents proceed in order to place a resident for the same area (zip code).
Hi Jen, We hope you'll contact [email protected] so we can better address your concern. We searched our records for both residential care homes and non-medical in-home care agencies, and were not yet able to identify and validate your account with us. We are commonly mistaken for another professional caregiver website that has different rates than us, and we provide a lot of support for our partner agencies and communities to help them realize ROI from their advertising (with testimonials from those who've had great success advertising on Caring). We hope to hear directly from you.
They refused to share my review of a rehabilitation facility for elder abuse and neglect because it was deemed " libelous " so of course, the only reviews they share are five-star or 4-star reviews. When I called them out for their dishonesty, they started harassing me because I would not back down. They are still harassing me. I really hope people do not turn to this website for any truth or entrust their family members to anyone this site recommends. I have filed a police report for the harassment after telling them several times to not contact me.
If you write a truthful & legit review on their review site of Rehab and Nursing facilities they will turn it down flat claiming it doesn't meet their standards
So you can not trust any reviews on their site since they only accept glowing reviews
Hi Lara, Sorry to hear you have an incorrect understanding of Caring's reviews program. There are tens of thousands of negative reviews published publicly on Caring.com. We publish reviews that meet these guidelines: https://www.caring.com/about/review_guidelines/ The guidelines help prevent fake reviews, libelous content, hate speech, etc., and support the high integrity in our longstanding consumer reviews program. Please contact [email protected] if you need more info and assistance. Thank you!
I was on the website of this specific independent living for my parents. Once I filled out the information caring.com called me I spoke with someone name Tasia day. I informed her that I was not looking for anything right now. I was just checking out the website had a conversation with her. She was told three times my parents have not even sold their home I'm just inquiring. She took my information and pass it out to all these community. Assisted living independently with Now they are blowing up my email. I did not give her permission to pass out my email and in the next couple of my months with my parents do decide to find a independent living, I would not go through caring.com if you don't want your personal information sold do not call these people because she did not take in regards that I was just inquiring now I am getting all these emails but I have responded to each and everyone of them to let them know I did not give her my permission to give them my email
Thank you Sandy, for your feedback and follow up with us. Your concerns have been escalated to our referral services management. We also processed your request to be removed from Caring communications, notified the communities that you do not wish to receive communication from them, and are doing additional training with the Family Advisor to improve call handling and avoid misunderstandings in the future. It is not our policy to make referrals without consumer opt-in/consent.
For initial research purposes, we offer lots of information online that you may access without submitting your contact information and without receiving a referral, such info available in our independent living directory: https://www.caring.com/senior-living/independent-living/ The individual community listings have some basic details (depending on what each community has provided for their profile), and many of the listings are hosting consumer reviews too. Our Caring Stars program helps seniors and their families find the most highly-rated options: Caring.com/bestseniorliving When a senior or their family is ready: our Family Advisors help connect them directly to our community partners, and can schedule tours for some of the communities, based on the specific details of the senior's needs and preferences.
If you need any further assistance or clarification from us, please contact [email protected] or 650-762-8190. Thank you!
Be careful with trying to review one of their providers. I had a horrendous experience with one of their providers and provided a fact based review to them. I went back and forth with them for one month to get the review published. They sided with their provider who stated some items were contested. In the end my review was sanitized as I still wanted to provide a review for my horrible experience and warn others. My experience with caring.com was horrible as well. The point of reviews ae to be informative based upon the customers experience. I did not have that experience with caring.com
Hi Scott, We're a neutral host of consumer reviews and don't take sides in disputes between consumers and listed businesses being reviewed.
We originally published your review content in September 2022; it initially appeared to meet the review guidelines: https://www.caring.com/about/review_guidelines/
Your review was subsequently contested as factually inaccurate (counter facts were provided to Caring from the senior living community's business records in writing). This caused the review to be removed as potentially libelous.
We offered that you could submit new content within the review guidelines, in your own words, and that didn't repeat the contested facts. Unfortunately, we continued to receive from you some reviews that repeated the contested facts. We seek to publish as many reviews as possible, and hope you'll re-submit a review that doesn't contain potentially libelous content.
Please reach out to [email protected] for any further assistance. Thank you!
From the business
The leading online destination for family caregivers seeking information, support, in-home care and senior living options for aging parents, spouses and other loved ones.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
We're sorry to hear of your regret. While we didn't refer you to the nursing home you selected, we have invited you to publish a review about the services your mother received there (our website has tens of thousands of negative reviews from seniors and their families, including on pages in the same city/state of the nursing home you'd like to review). We sent information to help you publish your review on the correct page and care level, using content without libel and within the review guidelines. We also provided the contact info for the long-term care ombudsman and how to report allegations of elder abuse. Please contact [email protected] if you need any further assistance getting a review published on Caring.com. Thank you!