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Caring.com Reviews Summary
Caring.com has a rating of 2.1 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Caring.com most frequently mention assisted living and nursing home. Caring.com ranks 3rd among Senior Housing sites.
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I was taken care of immediately! And the young lady named Jennifer that helped me was super informative and attentive to my needs. I highly recommend care.com
KS Wilson
I left a one-star review of the hospice (Evergreen hospice, Kirkland, WA) on caring.com with the facts, including my complaint to WA DOH about this hospice. My mom used their services and I was her caregiver.
Caring.com deleted my review, because they don't allow "defamatory information".
It means that reviews on caring. Vom are not to be trusted.
I came to caring.com at a vulnerable place finding care for a family member. They played a bait and switch game, did no service beyond giving me a list of some properties, many of whom I previously knew, and had contacted on my own. I did all the vetting work myself and there was NO follow up. This is the opposite of "caring". They get a placement fee from the property and, truth is, beyond providing a geographical search they knew nothing specific. Steer clear, please, for your sake. Highly frustrating experience.
Thank you for your feedback. Please contact [email protected] so that we may accurately research your specific service case. The description in your review isn't matched to our offering, website disclosures, phone-based disclosures, and referral follow up. By communicating directly via [email protected], we can properly investigate and address the issues you're stating occurred in your case. Thank you!
My mother is at Sommersett Neighborhood in Oklahoma City. I can not write enough words to describe the care of my mother. The employees are the best. My mother has been treated with such kindness and care. During these hard times i am amazed how they have handled everything. I would recommend this facility if needed for their loved ones. They are family to my mother and to us.
Not a company I would refer to. Provides inaccurate information on their website, and poor service to people in need.
Brandon, Please contact [email protected] so we can learn more about which service specifically you used and address any opportunities for improvement. Our senior living and senior care referral services are free of charge to consumers, and if we suggested communities or agencies that aren't matched to your need, it would help us to know how so (which referral) to avoid that going forward. If you're a business owner, such as a senior living community operator or home care agency owner, we do charge for advertising and referral services, and likewise want to know how we fell short (specifically) of your expectations. Your current review unfortunately doesn't provide us enough info to research and address the matter. We remain committed to excellence and do hope you'll get in touch to further elaborate on the specifics of your concerns.
I though i was contacting an actual government website fir help. You can look up the same information on the net. I get tons of calls and emails from homes and other senior places now and cant make it stop.
Hi Colleen, Please contact [email protected] for help updating your communication preferences with Caring.com. We do not send consumers' contact info to senior living providers without consumer consent (and typically done on a recorded phone line). As needed/requested, we also give consumers the contact info for the long-term care ombudsman and/or other government agencies (such as Area Agency on Aging). By contacting us directly, we can research your specific case and address your concerns (please do not publish your email or phone here on a third party site - contact our team directly for assistance). Thank you!
My mom lived at silvergate assisted living in fallbrook, ca. She got covid-19 from a staff member there and died because of it. We thought they were protecting her since we couldn't visit her for 5 months to keep residents safe from covid. But a stay member wasn't so careful and my mom died from getting covid-19. We couldn't even be with her in the hospital while she fought it for 2 1/2 weeks, and she died alone. Tried to put this review on caring.com, but they didn't post it.
Hi Pamela, We're sorry to hear about the death of your mother from COVID-19. Please do contact [email protected]. I checked our records and found zero declined reviews from "Pamela" for Silvergate Fallbrook. By contacting our team directly, we can learn more about the specific review you referenced, provide its status (received or not received; published, declined or not yet processed), and assist you as needed in getting your service feedback about the community published on our site. We also communicate directly with reviewers via email so you can reply to any of those emails to reach our team too. Thanks! -Denise / Caring Reviews Team
They hooked me up with places that couldn't take my husband despite the fact that I was quite specific about his needs. They had prices wrong. They created virtual visit appointments and then never sent credentials for the meetings and were unreachable on the day. In summary:
-Incompetent representatives
-Baiting and switching
-Relentless email and phone contacts after being told to stop -- phone contacts from different numbers, making it difficult to block
Thank you for your feedback. If you haven't already done so, please email [email protected] for assistance in getting follow up emails and phone calls stopped. We only call and email individuals who have opted into our referral services by submitting an inquiry or calling our referral helpline, and we do honor requests for removal. While Caring.com can help schedule tours as a free service to consumers and senior living communities, we do not manage how the community delivers those tours, and can follow up with the specific community partner(s) involved in your case (it is they who provide any access credentials for online tours). We also rely on the community partners for their latest pricing, usually starting rates. Thank you for taking the time to make us aware of this issue.
Mary Stone, director, works tirelessly to follow all CDC policies during the COVID outbreak. She provides safely distanced indoor hall bowling, bingo, game afternoon, exercise to give her independent residents a little joy during shelter in place. I feel with daily temp checks and food delivery to her room, my mother, a resident of 3 years, is very safe and cared for at Heritage Woods. I highly recommend Heritage Woods to other families looking for a warm, welcoming facility for their loved one.
From a resident of six years: Canterbury Court in Atlanta is the place for an older person to enjoy interesting and congenial neighbors in a well-run facility near the best that the city offers. Connected to the Episcopal Church, Canterbury CCRC offers a full range of services and opportunities for physical health and personal growth. A highlight is the large, professionally-designed garden on the grounds offering pleasant views and exercise options for every season and ability. Jean J.
Understaffed with complete lack of follow through. My Dad's clothing was missing, he was wearing other peoples clothing, his fingernails were dirty and had not been trimmed, his clothes were soiled, he had not been shaven. There were no activities other than church once a week and bingo. The residents sat dazed or sleeping in a vinyl floor dining room with a TV blaring that no one watched. The staff spent most of their time time huddled behind the front desk complaining about their jobs. Now, in NY, we cannot go in and visit anyone inside we are limited to 20 minute visits thru a window so we cannot see what s really going on and that has ended too because a staff member tested positive for COVID. My dad lost 20 lbs in about five weeks and he was not being weighed weekly as required by NY law. I had to raise it. My father is 93 with no significant health problems other than two mild to moderate strokes. The rehab there was beyond horrible. He is now permanently wheel chair bound, on a catheter and on a hoya lift. When he came he used a cane. Period. When they can get away with it they put him to bed at 7:15. I would take him out of there except I cannot handle his mobility issues now.
I am sorry I did not bring him to live with me when he first broke his hip.
A few of the nurses are responsive, same for a few aides and the social worker is exceptional. But, the facility is so run down and the general attitude so dispirited that it is one of the most depressing places I have ever visited.
We have to do a better job for our parents and elderly. This is cruel and atrocious. They are warehoused, their private assets spent down and drained by these monster facilities and once they hit Medicaid, bye bye to the private room. He shares a room the size of a hospital room with a locker for his clothes.
This facility is owned by UHS but has been sold to a private equity firm. That means they will try to squeeze even more money out of the premises which will mean more cuts in services and care, if that is possible. My father volunteered here for almost 12 years and he wanted to go here thinking he would get preferential treatment. It's just a disgrace.
Sorry to hear you had this experience at a skilled nursing facility. Caring.com does not own, operate or manage any skilled nursing facilities (this review is misplaced). The long-term care ombudsman in NY can further assist you: https://aging.ny.gov/long-term-care-ombudsman-program
Tried to get information. They called me back and hung up on me when I said I was working with someone else. Straight hung up on me. Garbage way to treat people. Caring my azz.
Hi John, Please contact [email protected] so that we may collect the specific (private) information of your phone call to retrain the agent you spoke with. We also offer lots of information on our websites free of charge that doesn't require a phone call. We look forward to speaking with you directly to research this call further and address any opportunities for improvement (it doesn't sound like our normal processing of a call). Thank you!
I tried to leave a review of a service that was abusive and rude to my mother on caring.com. The did not publish the review and instead told me that I needed to read their guidelines; they didn't tell me which guideline but insisted I'd violated some rule of theirs.
The truth is, sites like caring.com are in the hip pocket of big end-of-life / hospice companies. They won't bite the hand that feeds them, even if that hand is cruel to your elderly loved ones. They only want positive reviews so that they can get their kickback.
Don't use this company. They're whitewashing the abuse.
Hi Victor, Unfortunately you've published some inaccurate information about Caring.com's reviews program here. There are close to 30,000 negative 1-star and 2-star reviews published on our website right now. Those reviewers were able to submit their negative feedback without slandering a home health care agency and its employees with offensive content such as using slurs or name calling (all of which is outside our review guidelines). The content we received from you had multiple issues that prevented it from being published, and we'll definitely follow up with you to provide those specific details. Inside that decline notice you posted a photo of: it shows that we invite you to contact us if you have questions about why we declined the review. I searched our records and I found you didn't contact us to ask us why your review was declined (we did receive a message from you this morning with a different request, and we'll be following up with you directly to address that as well). We are not partnered with the agency you reviewed on Caring.com - we are not in their "hip pocket", and advertising is not considered when we process reviews (we don't take "kickbacks" in our reviews program; there is no way for a business to pay us to decline or remove reviews). We run a high-integrity consumer reviews program, and that includes having some standards about the content that can be published on our site (those guidelines are public facing and linked right from the review submission form). For anyone reading this who wishes more information about Caring.com's reviews program, do not hesitate to contact [email protected]. Thank you!
Against my better judgement, I clicked on Caring.com
I should have known that they would suck when there was no way to opt out of the calls & emails on the front end.
After telling Kacey A. All of the details of my mother's needs he told me only two places would be a fit. Turns out he did not listen at all. When I showed for the first of the 2 places, they were unaware of the appointment AND they could not take my mother anyway. Neither could the other place.
What a great way to waste several hours of drive time.
As it turns out, the places that will accept my mother do not do business with Caring.com. They are smarter than that. I am too, now.
To maintain your privacy and support you in opting your phone and email out of further correspondence, please immediately contact [email protected]. This will also help us do follow up and further training with the specific Family Advisor who supported you. The experience you described is much outside our norm -- see also Feefo.com for thousands of verified positive reviews from others who used our free senior living referral service.
They contacted ME, but wouldn't accept my negative review about Alpine Fireside in Rockford, Illinois. I didn't ask them to post it, I simply told them the facts!
Hi Kat, We accept reviews that are positive, negative or in-between, and will publish them if they meet these Review Guidelines: https://www.caring.com/about/review_guidelines/ Please contact [email protected] or reply to the decline notice if you need more information about why specifically your review was declined. It's also possible to have the review re-evaluated against the guidelines. We look forward to speaking with you directly about this matter.
This site will not post negative comments. There are things that you witness in these assisted living facilities that you can not post a picture or post and employee interview. This site favors those bad facilities by not letting you tell the truth about them that you witness with your own eyes. Don't believe anything they post.
Hi, Care.com is a different company than Caring.com. We are not affiliated in any way. On Caring.com, there are currently about 26,000 negative 1-star and 2-star consumer reviews published about senior living communities and home care agencies. Those consumers were able to share their feedback within these review guidelines: https://www.caring.com/about/review_guidelines/ Please contact [email protected] if you need assistance with submitting a review. Thanks!
It's a downright scam! My agency spent around $2k and were mislead every step of the way. Within our first trial month we did not receive one qualified referral, though they said we converted 2? We brought our evidence up to caring.com that included "referrals" that were past clients (MORE THAN A COUPLE) of ours who we had discharged due to non payment. Most "referrals" were Medicaid referrals who could not afford services. They tell you they "vet" those referrals before sending, but nearly 1/2 of ours were on Medicaid and or could only afford their advertised base service rate of $20/hour. They told us they would credit those leads. NEVER DID! We service Denver, Co. Minimum wage in 2019 is approaching $15/hour whether it's advertised or not. Genworth Financial does the math and research nation wide telling us typical services in Colorado as a whole are averaging $27/hour for private pay and nursing facility hourly rates.
After bringing up our findings to caring.com they first said they were going to credit our account $550 and was doing their own audit on leads they sent. After we sent in more evidence that their "referrals" were not vetted, they said we were converting clients (which is a complete lie) and became rude with us on email and said they were not going to credit any money and that we're basically out all money spent with caring.com!
Think I'll be ringing our Attorney General
PLEASE SAVE YOUR TIME AND MONEY! HORRIBLE EXPERIENCE!
Thank you Mike, for your feedback. Founded in 2007, Caring.com remains a leading senior care resource for families and seniors across the nation, and a leading source of quality referrals to senior living communities and in-home care agencies (we're also the #1 site for senior care reviews). Our general manager for the Home Care division will be outreaching to you soon to discuss with you further the details of your agency's contract/cancelled account (including the specific goodwill refunds that were indeed already issued previously to your agency). You can also reach our team at any time via outreach to [email protected] for further assistance. Thanks!
APPARENTLY "Denise" should not manage these! She does the same thing with any post with negativity... it was not just me... that is not how it works
We did our best to provide thorough information to Frank in a helpful and professional manner, but unfortunately, he's communicating some inaccurate information here. There were several reasons his review submission was declined. Negative reviews are allowed on Caring.com within these guidelines: https://www.caring.com/about/review_guidelines/ We do not prohibit "people with disabilities" from participating in the program; however individuals with dementia or severe cognitive impairment have a specific condition/symptomology that does prohibit their participation. Frank, If you need further assistance, do contact [email protected]. Thanks!
If I could give this company 0 stars I would. They will call you every single day at least 20 times. I have asked several times and emailed customer service to be removed from their call list to no avail. DO NOT GIVE THEM YOUR NUMBER! They will harass you!
Hi Jennifer, Please email [email protected] right away (include the phone number getting the phone calls). I will personally follow up to ensure that no further phone calls from Caring.com are made to you. We definitely honor all Do Not Call requests, so it sounds like perhaps there's been some sort of mix-up in this case, and I will certainly find out what happened and resolve any errors immediately. Thank you, Denise at Caring.com
Seeking assistance to aid parent with preparing for bed. This service requires minimum of 3 hours or $75 per shift... either way the price is outrageous! So much for being able to find reasonable help on a limited budget.
Hi, Caring.com is a website and phone-based referral service that doesn't provide offline senior care. We instead list information about senior living communities and home care agencies who provide the types of services you described. Caring.com's services are free of charge. This review is unfortunately misplaced (it's for a different company), and we hope this individual is able to locate the correct page or contact at that business to share their feedback.
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Thanks for your feedback about our high-integrity consumer reviews program. There are tens of thousands of negative reviews published on our site currently, and we add hundreds more every month. We publish the reviews that meet the public-facing guidelines, and do prohibit defamatory content. We don't "delete" any of the review submissions. When we decline to publish a review that has content outside of the guidelines, we do give consumers an opportunity to resolve the issue(s) where possible, including submit a new review within guidelines that can be published. You may contact [email protected] for support submitting a review within guidelines.