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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Perfect fit. Only no clips to attach it. Other than that perfect thank you
Thank you for the wonderful feedback, David! We’re glad to hear the fit was perfect and appreciate you bringing the clip detail to our attention—please Reach out anytime if you need assistance sourcing any additional parts. We look forward to helping you with your future auto needs!
Sincerely,
Consumer Relations
I got what I ordered. It was at a higher price than I previously purchased but it was in stock
Reginald, thank you for sharing your experience and for choosing us. We're glad you received exactly what you requested, even if pricing varies sometimes due to stock availability. We truly appreciate your feedback and look forward to serving you again whenever you need us.
Sincerely,
Consumer Relations
Good converter, easy self install but shipping cost is too high
Thank you for your feedback and kind words about the converter’s quality and ease of installation. We understand concerns about shipping costs and are continuously exploring ways to offer better rates to provide more value to customers like you. Your support means a lot, and we look forward to serving you again.
Sincerely,
Consumer Relations
Very pleased with my rims and tires. Everyone at Carid was very polite, professional and responsive. I ordered my rims and tires back in the last week of June and chose to have my tires mounted and balanced on my rims (free service) with the understanding that there is a longer lead time for that service. One of my rims was damaged upon unboxing them at the warehouse, prior to mounting the tires. I only knew this as my July 18th expected ship date had come and passed, without any status change of my order. I ended up taking a discount on the damaged and discontinued rim. It took another week and several calls to find out where my rims and tires were.
I had issues receiving my tires from the freight company and their logistics with semi loads and residential neighborhoods. Eventually, the first of August, I picked my rims and tires up from the freight company after my 2nd attempt! Ultimately, I got great rims and tires at an unbeatable price, but the 6 weeks of anticipation and logistical challenges were slightly frustrating. Although everyone was polite and professional, I wish the expectation matched the experience, regarding time from for delivery.
Dear Michael,
We sincerely apologize for the inconvenience. We understand how frustrating the delays and delivery issues must have been, especially with limited updates along the way. We’re glad to hear you’re happy with the rims, tires, and the support you received from our team. Your experience is being reviewed internally to help us improve communication and order handling going forward.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
I searched for a muffler and found one here. It was not the same as was taken off, but I made it work.
Thank you, John, for sharing your experience and finding a muffler with us. We’re glad you were able to make it work, and we appreciate your resourcefulness. We're always here to help if you need assistance with parts that fit just right.
Sincerely,
Consumer Relations
I did in question b4 this, oops my bad. Sorry that's all yr getting not writing it again.
Paul, thank you for your kind words and for trusting us with your needs. We're glad we could meet your delivery expectations and assist promptly. It’s our commitment to support you every step of the way.
Sincerely,
Consumer Relations
Was having issues with other sites trying to find the exact part for my GMC. Navigation was simple and they actually had the items in stock ready to ship, other sites had given me 2 - 4 weeks.
Victor, it’s great to hear we were able to pinpoint the exact part you needed and get it shipped promptly. Thank you for trusting us with your GMC, and we’re here anytime you need help with next purchase. Happy driving!
Sincerely,
Consumer Relations
Good Services, good communication, great experience all around
Douglas, thank you so much for celebrating the level of care and attention you experienced with us. We're so glad that your interactions felt effortless from start to finish – it means a lot to our team to know that great communication and service truly made a difference for you.
Sincerely,
Consumer Relations
Kathy, so glad to hear the headlights arrived just perfect! We appreciate your trust and are always here to help with whatever you need next. Thanks for choosing us!
Sincerely,
Consumer Relations
Was a month late from arrival date called customer service 3 times
Dear Keith,
We sincerely apologize for the inconvenience. We understand how frustrating delayed orders and the need for multiple calls can be. After your outreach, we discovered part of your order didn’t process properly. We’re reviewing this internally to improve our order handling and avoid future issues.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Product and installation was straightforward. Shipping was fast and I received the correct product. Keep up the good work.
Thank you so much for your kind words, Christopher! We're thrilled to hear the product worked out smoothly and that the shipping exceeded your expectations. We appreciate your support and will definitely keep striving to deliver great service.
Sincerely,
Consumer Relations
Quality product and customer service was great and resolved my problem immediately
Thank you so much for sharing your experience, Larry. We’re thrilled to hear the product met your expectations and that our team was able to resolve your issue promptly. Your kind words mean a lot to us, and we look forward to assisting you again in the future.
Sincerely,
Consumer Relations
The dash cover is a perfect fit, relatively easy to install and really reduces the temperature in the car on hot days. I'm not a fan of the look of dash covers, but this one is sleek and low-profile and I love it.
Thank you so much, Kelly! We're thrilled to hear the dash cover fits perfectly and keeps your car cool while looking stylish—there’s nothing better than functionality with great design. We appreciate your support and hope to continue owning your trips with helpful accessories!
Sincerely,
Consumer Relations
By speaking to Curt Moonsamy in the
Sales Department, I was assured I was getting the right part model for my 1998 Ford Rancher, since I knew deepening on the year make and model, that there are 2 different dimmer switches, Curt was a pleasure to talk to and made sure the part was the one I was fixing to order. He even told me how I could reach him if I needed further assistance in the future. Part was professionally put in was perfect. No more used parts for me, CARiD auto parts from now on!
Thank you, Karen, for sharing your positive experience with Curt and our team! We're thrilled we could help you find the exact part for your '98 Ford Rancher and appreciate your trust in the quality of what we provide. Please don’t hesitate to reach out if you ever need assistance again—we’re here to support you every step of the way.
Sincerely,
Consumer Relations
I really liked the selection of inventory, when the wheels arrived i quickly inspected the quality, and I really liked the color and weight are lighter than factory wheels. Can't wait to see how the wheels look on the vehicle. Thanks for the affordable financing option. With my next set I will definitely go back to website for wheels plus parts.
Thank you, Robert, for your thoughtful feedback—we’re thrilled the wheels met your expectations and that the financing options helped make things easier. Seeing our customers excited about their upgrades is why we do what we do, and we look forward to helping with your next set too!
Sincerely,
Consumer Relations
Tried to install the visors and they won't fit and the windows won't close. The one that i did install was not secure and fell out when i closed the door
I'm returning the product for a refund
Dear Paul,
We’re sorry to hear about your experience. We’ve requested additional information by email to begin the return process. As soon as we receive it, we’ll be able to move forward with your refund.
Please check your email for further details regarding your order, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations
Very easy to order and shipment came very quickly.
Haven't been able to install yet but should go easy
Joseph, we're glad to hear that ordering and shipping went smoothly for you. When you get to installing the running boards, please don’t hesitate to reach out if you need any assistance—we’re here to help make the process as easy as possible! Thank you for choosing us.
Sincerely,
Consumer Relations
Great experience! Customer service was amazing! Would definitely order from them again.
Jim, thank you so much for your kind words! We're thrilled to hear that you had a great experience and that our team provided the service you deserved. We look forward to helping you again soon!
Sincerely,
Consumer Relations
My running board order came in slightly damaged. I got a hold of their customer service team and they probably got me a replacement set.
Hi Randy, I’m glad to hear our customer service team was able to quickly sort out the replacement for your running board. Please reach out anytime—that’s what we’re here for! Your feedback helps us keep improving.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Hi Gregory, thank you so much for taking the time to share your positive thoughts! We're thrilled to hear you're happy with your experience, and we truly appreciate your support. Looking forward to serving you again soon!
Sincerely,
Consumer Relations