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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I returned a set of tires to CARiD over three months ago using their return label and FedEx confirmed they were delivered. End of story. Yet CARiD refuses to take responsibility and provide any update because they "haven't confirmed the return". On May 15,2025 I called again to get some kind of update. I spoke with Kelvin, who was immediately rude and dismissive. I asked to speak to a manager Ashley. While I was on hold, I could hear everything they were saying in the background. And what I heard was absolutely disgusting. They were trash-talking me, calling me names like "f***er" and "idiot," saying they were "sick of me calling every day," and literally planning to just lie to me. I heard them say things like, "Just ditch him," and "This f***er will stop calling eventually." Are you serious? It was incredibly disrespectful and upsetting. I have made every effort to resolve this matter, but Ashley, the general manager, continues to avoid my calls, refused to call back after I left her 14 voicemails. This issue needs to be escalated immediately, and employees who treat customers this way should be held accountable.
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Dear Julien,
Thank you so much! We're thrilled to hear your positive feedback and look forward to helping you with anything you might need in the future. Don't hesitate to reach out whenever you're ready for support or new accessories!
Sincerely,
Consumer Relations
Shipping was standard the part itself looked great and was affordable
Dear Andres,
Thank you for sharing your experience! We’re glad to hear our product met your expectations with quality and value—your trust means a great deal to us. We look forward to serving you again in the future.
Sincerely,
Consumer Relations
It was just a very easy process. From picking out what I wanted to pay to the delivery, and the delivery was really fast compared to other part places. It even came earlier than what it said 10 out of 10 experience.
Dear Carlee,
Thank you so much for sharing your experience! We're thrilled to hear the process was easy and the delivery surpassed your expectations—making your ride smoother and faster is what we gear for. We truly appreciate your 10 out of 10 rating and your support!
Sincerely,
Consumer Relations
CarID was quick for shipping had zero problems and would definitely come back to buy more parts in the near future
Dear Ethan,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear you had a seamless experience and look forward to helping you with your next order. Safe travels and see you again soon!
Sincerely,
Consumer Relations
Mirror fit perfect and specification matched what stated on line.
Dear Leticia,
Thank you for sharing your great experience—it's wonderful to hear the mirror fit perfectly as described. We're committed to providing clear information and quality products, so don’t hesitate to reach out if you need any assistance on future purchases. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
Seamless experience as usual plug in your information and viola
Dear Timothy,
Thank you so much for your kind words! We're thrilled to hear the process is smooth for you, and we look forward to continuing to make your experience effortless and convenient. Your support means a lot to us!
Sincerely,
Consumer Relations
Dear Keith,
Thank you for sharing your experience with the brake kit. We’re glad everything met your expectations and appreciate your trust in our service. Looking forward to assisting you again whenever you need quality parts and support.
Sincerely,
Consumer Relations
Fast shipping. Good product. Good customer service. Will use again
Dear Brigitte,
Thank you for your kind words and for highlighting the quick delivery and quality you experienced. We're thrilled to hear our customer service met your expectations and look forward to assisting you again soon!
Sincerely,
Consumer Relations
Good price and quick service thank you. Look forward to doing business again
Dear Amy,
Thank you for your kind words and for praising our pricing and service. We truly appreciate your support and look forward to assisting you again whenever you need us.
Sincerely,
Consumer Relations
Was a big waud of plastic in bottom of box and the parts were poorly packed. The corners of both rockers were bent and damaged. For the price charged for shipping was definitely not worth it!
Dear Bruce,
We apologize for the damage to your items and understand your frustration. Despite our efforts to pack carefully, sometimes items can be damaged in transit. We will review our packing processes to improve.
To start a damage claim, please check your email for further instructions. Thank you for your feedback, and we appreciate your understanding as we work to enhance our shipping practices.
Sincerely,
Consumer Relations
Entrega rapida y confiable👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Dear Diego,
Thank you so much for your kind words and enthusiastic support! We’re thrilled that you experienced fast, reliable delivery—your satisfaction means a lot to us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Flawless experience with CARiD and the abs sensor. Got it installed and got rid of the dash light show. Yal just might wanna partner with shipping options other thanFedEx. Wasn't too fond of paying for "next day", only to get it days later. Kinda defeats the point of paying more for faster shipping.
Dear Gregory,
Thank you for your kind words and honest feedback—I’m glad to hear the sensor resolved your issues so smoothy. We appreciate your input about shipping and constantly strive to improve all aspects of the experience you count on.
Sincerely,
Consumer Relations
The product was priced reasonably and came quickly. Will install it in a couple days when the rest of the parts arrive.
Dear Curtis,
Thank you so much for sharing your experience! We’re delighted to hear the product met your expectations and arrived promptly. We hope the installation goes smoothly when all your parts arrive!
Sincerely,
Consumer Relations
They had exactly what I needed for a very good price. Shipped the next day and had it the following day. Product was packaged securely and was exactly as described. I'll definitely order from here again in the future
Dear Tayler,
Thank you for your kind words. We're delighted to hear the hard work made a difference with the price, shipping speed, and secure packaging — we look forward to serving you again on your next order.
Sincerely,
Consumer Relations
This part fit perfect. CARID shipped fast. Only problem FedEx lost package 4 days late shipping cost more than item
Dear Tim,
Thank you for your honest feedback and praising the fast shipping and perfect fit. We’re sorry FedEx caused a shipping delay and added costs—that’s certainly not the experience we want for you. We appreciate your understanding and look forward to getting things right next time.
Sincerely,
Consumer Relations
Order was wrong the contacted me I took a picture they refunded my money. Easy and simple.
Dear Al,
Thank you so much for sharing your experience! We're glad we could quickly make things right and keep the process smooth for you. We appreciate your understanding and look forward to serving you again anytime!
Sincerely,
Consumer Relations
Great website with helpful installation videos.Great choice of products and fast shipping I'm my order
Dear William,
Thank you for your wonderful feedback! We're thrilled to hear that the videos and product selection met your expectations, and we truly appreciate your kind words about our service speed. Your support motivates us to continue delivering the best address to every auto enthusiast out there.
Sincerely,
Consumer Relations
Light install was easy and was oe compatible, just plug in and everything works, updated the looks of my Impala the way I wanted so overall great buy
Dear Seth,
Thank you for sharing your positive experience with the DRL lights. We're glad to hear the install was easy and met your expectations, adding just the right update to your Impala. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Sincerely,
Consumer Relations
Brand new and fits perfectly. Arrived on time and well packaged.
Dear Joe,
Thank you for your wonderful feedback! We’re thrilled to hear the map box fits perfectly and arrived exactly as expected. Your satisfaction truly means the world to us, and we’re here if you ever need anything else.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andy,
We sincerely apologize for the negative experience you described. This does not reflect our company values or standards. We take your concerns seriously and are investigating this matter thoroughly.
A full refund has been issued to your PayPal account. We are committed to addressing this situation appropriately and ensuring accountability for our team members. Thank you for bringing this to our attention. Rest assured, proper actions will be taken to address this matter.
Sincerely,
Consumer Relations