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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Exactly what I ordered and definitely on time. I trust car ID and have for years no matter what I need they have it.
Easy to install and quick delivery. I was expecting it to be delivered at a later date, making a sweaty spring to summer transition.
Dear Marcos,
Thank you so much for your kind words! We're delighted to hear the blower arrived quickly and was easy to install—no one should have to endure a hot transition because of delayed delivery. We truly appreciate your support and look forward to serving you again.
Sincerely,
Consumer Relations
I'm a happy customer. Customer service was excellent and the product came with in a week.
Dear Tammie,
We’re thrilled to hear you had such a positive experience with our customer service and that your order arrived quickly. Thank you for sharing your kind words—it genuinely means a lot to us to have happy customers like you. We’re here whenever you need us next!
Sincerely,
Consumer Relations
I requested a refund, was told I have to submit a request and return information would follow could take up to two weeks just to get return address and instructions. This is not what I call customer service or satisfaction guaranteed
Dear Glenn,
We apologize for the inconvenience and are sorry to hear the item arrived in poor condition. We strive to provide clear communication and quality products. The return instructions were sent to your email on 5/12, the day after your request. Once the part is returned, we will process your refund. Please check your email for details. We appreciate your feedback and are committed to improving our service.
Sincerely,
Consumer Relations
It's a great site to order parts from and the price is reasonable
Dear Anthony,
Thank you so much for your kind words and for choosing our site. We’re delighted to hear you found both the parts and prices favorable, and truly appreciate your support. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Great to have a one on one knowledgeable person to deal with through the order process. Order was later than expected. I had to settle for second choices.
Dear Customer,
Thank you for your thoughtful feedback and your patience throughout the process. We're committed to improving order timing and helping you find the best options available, and we look forward to providing an even smoother experience next time. Please don’t hesitate to reach out if you need any assistance moving forward.
Sincerely,
Consumer Relations
Dear Carl,
Thank you for your kind words and for choosing us for your Weather Tech mudflap purchase. We’re glad our team was able to assist you and make your ordering experience smooth. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Ordered it and the part came the next day. Excellent service.
Dear Sam,
It's fantastic to hear your part arrived so quickly and that you had an excellent experience with our service. We’re always here to help keep things running smoothly for you, so feel free to reach out anytime! Looking forward to assisting you again soon.
Sincerely,
Consumer Relations
Perfect quality and completely satisfied. 100% recommended.
Dear Carlos,
Thank you for your kind words and wholehearted recommendation! It's fantastic to hear you're completely satisfied with the quality, and we’re here to support you anytime with anything you need.
Sincerely,
Consumer Relations
I chose this business because they committed to have the item arrive on Tuesday, but didn't arrive until Wednesday. For me that was a problem. I'll never do business with this company again because of false commitments.
Dear Marvin,
Thank you for sharing your feedback. We sincerely regret the delay and understand how mismatched expectations hurt your experience. We're committed to improving our delivery accuracy and hope to better serve you in the future.
Sincerely,
Consumer Relations
Even though the lighter assembly was high priced, the guy on the phone was helpful and even gave me a small discount, I was not waiting on the phone a long time either. I don't mind paying a little more if it saves time and I get good customer service
Dear Mark,
Thank you for your feedback. We’re glad to hear our customer service was helpful and that we could assist you in finding the right lighter assembly for your '94 truck. We understand that pricing is an important factor, and we continuously strive to improve and offer the most competitive rates. We appreciate your business and hope to serve you again in the future.
Sincerely,
Consumer Relations
Good my items arrived on time and it was packaged in good box.
Dear Maxwell,
Thank you so much for confirming your order arrived on time and undamaged—we truly value your feedback. We're committed to maintaining this level of service and look forward to helping you find the perfect fit for any future needs. Please don’t hesitate to reach out if there's anything more we can assist with down the road.
Sincerely,
Consumer Relations
Fast shipping, ordered on a friday and received package on monday
Dear Enrique,
Thank you so much for sharing your experience! We're glad to hear your order arrived quickly and met your expectations—prompt delivery is something we truly prioritize. If there's anything else you need or ways we can make your next experience even better, please don't hesitate to reach out.
Sincerely,
Consumer Relations
The item was not described as very flimsy, thin plastic. Would have gone for something more sturdy, but I mounted it and it is what it is.
Dear Randall,
Thank you for sharing your honest feedback. I’m glad the item arrived on time, and I understand how important it is to find something sturdy – your input helps us improve descriptions so everyone can make the right choice fit their needs. We appreciate your trust and hope to continue serving you with options that truly meet your expectations.
Sincerely,
Consumer Relations
Perfect service every time i order something. And the parts seem to be good quality
Dear Scott,
Thanks so much for your kind words! We're delighted to hear our service and parts keep hitting the mark for you each time — looking forward to helping with your next order.
Sincerely,
Consumer Relations
I WAS HAVING HARD TIME FINDING CERTAIN WHEELS FOR A CUSTOMER'S TRUCK THAT WE NEEDED TO DO COLLISION REPAIRS ON. JARED WAS GREAT IN HELPING ME GET THEM ORDERED AND SHIPPED TO OUR COLLISION SHOP. THEY ARRIVED ON TIME! THEY ARRIVED NOT DAMAGED WHICH IS WONDERFUL! THANK YOU, CARID! SHOUT OUT TO JARED! FOR ALL THE GREAT CUSTOMER SERVICE AND PREFORMANCE!
Dear Amie,
Thank you so much for your wonderful message! We're thrilled Jared could make ordering wheels hassle-free and that everything arrived safely on time—your appreciation truly made our day. It’s a pleasure to support the hard work you do, and we look forward to helping again anytime!
Sincerely,
Consumer Relations
I was looking for a mirror, there was a lot of choices but there was only one that would fit, the carID representative pulled up the part number for my vehicle made sure it was the right number and part and I got 3 days later,
Dear Raymond,
Thank you for sharing your experience! I’m glad we could quickly find the right mirror for your car and get it to you swiftly. We appreciate your trust and look forward to helping you again if you need anything else.
Sincerely,
Consumer Relations
Always pleased with my orders. Shipped and received in a timely manner and always exactly what I ordered.
Dear Thomas,
Thank you for your loyalty and thoughtful feedback. Knowing we consistently deliver what you need on time truly motivates us to keep it up! We’re grateful to have you as a returning customer.
Sincerely,
Consumer Relations
I had received the wrong item and I called to get an RMA. Customer service was very polite and informative. When I did receive the right items, I had to fix a small issue with the wiring. But overall the experience was pleasant.
Dear Ezequiel,
Thank you so much for your kind words and for sharing your experience with us. We're glad our team provided helpful support and that your issue was resolved smoothly. We truly appreciate your understanding and the opportunity to serve you.
Sincerely,
Consumer Relations
Fast delivery on time, good quality very pleased thanks. Will probably order most likely
Dear Deborah,
Thank you for your kind words and positive feedback. We're delighted to hear you’re pleased with the quality and delivery and look forward to serving you again in the future.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Francisco,
Tthank you so much for your continued trust and support—it truly means a lot to us. We’re thrilled to have provided the exact shocks you needed on time, and we look forward to being your go-to for whatever you choose down the road. Safe driving!
Sincerely,
Consumer Relations