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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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The experience was Awesome. Arrived well before the estimated delivery date. I will use ID for all my vehicle parts purchases moving forward. Thanks
I needed a new passenger side mirror. Easy to order. I wanted to check delivery status. I called and was greeted with a very nice and helpful representative. Sure enough, the product did arrive during his stated time!
Dear Lisa,
Thank you so much for your kind words! We're thrilled to hear our team provided the help you needed and that your mirror arrived right on time. We look forward to helping you again whenever you need us!
Sincerely,
Consumer Relations
It was fast easy and on time. They said it will be delivered at a specific time and it was and that is what you call reliable service.
Dear Customer,
Thank you so much for your kind words about the fast and reliable service you experienced. It means a lot to know our timing hit the mark and made things easy for you. We're here anytime you need us and look forward to serving you again!
Sincerely,
Consumer Relations
Thank you for the fast response in getting my order out to me and the fast shipping
Dear Stephen, thank you for sharing your positive experience and appreciating our quick turnaround. We’re grateful for your kind words and remain committed to making every order smooth and fast. Hope to serve you again soon!
Sincerely,
Consumer Relations
Part was as described and good quality thanks.Would order from you again with anything i may need
Dear Doug, Thanks so much for the great feedback! We're thrilled the part met your expectations and look forward to helping you with any needs down the road. Keeping you moving smoothly is what we’re here for!
Sincerely,
Consumer Relations
Dear Matt, thank you for sharing your fantastic experience with us. We’re so glad you found what you needed easily and appreciated our pricing – knowing we made your journey smoother means a lot, and we’re here anytime you need us!
Sincerely,
Consumer Relations
Love the price match guarantee! Customer Service is exceptional. Had the part I was looking for and was shipped fast!
Dear Terry, thank you for your wonderful feedback! We're thrilled to hear that our price match guarantee and fast, attentive service helped you find exactly what you needed. We look forward to assisting you with any future auto needs!
Sincerely,
Consumer Relations
This part was exactly what I needed, good quality, and shipped quickly!
Dear Christopher, thank you! We're thrilled to hear the part was just what you needed and arrived promptly. We appreciate your support and look forward to helping you again in the future!
Sincerely,
Consumer Relations
The part was in perfect condition and delivered on time, really fair price and nice product quality
Dear Edwin, thank you for your kind words! We're thrilled to hear the part met your expectations and everything arrived just as promised. It's rewarding to know our commitment to quality and value made a difference for you.
Sincerely,
Consumer Relations
Quick service turnaround. No delivery hiccups.No
Much more to disclose
Dear Lorraine,
Thank you for sharing your positive experience and recognizing our quick turnaround and smooth delivery. We truly appreciate your support and look forward to serving you again soon!
Sincerely,
Consumer Relations
My order was fulfilled and delivered in a professional and speedy fashion, I couldn't ask for anything else. Great job guys!
Dear Richard,
Thank you so much for your kind words! We're thrilled to hear your order was delivered quickly and professionally, and we truly appreciate your trust in us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Dear Ayman,
Thank you so much for the perfect rating! We're thrilled to hear you're happy with your experience and look forward to providing excellent products and service for you again in the future. If there's ever anything you need, don’t hesitate to reach out!
Sincerely,
Consumer Relations
Great experience will tell friends about how good and fast the order came
Dear Roosevelt,
Thank you so much! It means a lot to hear that your order arrived quickly and that your experience was enjoyable. We appreciate you spreading the word and look forward to serving you again soon.
Sincerely,
Consumer Relations
Positive and would use again. What else can I say, never had a problem using CarID and would use again.
Dear Customer,
Thank you so much for your kind words and continued trust—it's wonderful to hear how smooth your experience has been every time. We're truly grateful for your support and look forward to helping you again in the future!
Sincerely,
Consumer Relations
I ordered a locking gas cap that was stated on the website to be a guaranteed fit for my 2012 VW Golf. It ended up not fitting, so I returned/was refunded. Easy process to get the item returned, so no issues there.
Dear Sarah,
Thank you for sharing your experience and kind words about the return process. We're glad that it was easy to resolve and always aim to make things hassle-free for valued customers like you. Please don’t hesitate to reach out if we can assist with widget other needs!
Sincerely,
Consumer Relations
Purchased a $42 car part and was charged $175 for shipping. Should have been charged $18 for shipping, but CARiD customer service said they don't control shipping costs. They sell the same part on Ebay for $56 with free shipping. Customer service and manager would not work with me on the shipping costs. Said I could ship it back, but for refund, would have to use their shipping service which would cost $90. Terrible customer service and overcharging for shipping. Avoid CARiD, they are ripping you off.
Dear Craig,
We’re sorry to hear you are dissatisfied with the shipping costs. Shipping charges vary based on item size, weight, warehouse location, and destination. Your item weighs 10 lbs with dimensions of 50x25x25 inches, which explains the shipping rate. We always strive to provide transparent pricing when you order and try to offer the best competitive rates.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Bought step bars for 2014 ford escape, worked out great and looks good
Dear Wayne,
Thanks so much for sharing your experience! We're thrilled the step bars fit your 2014 Ford Escape perfectly and that you're happy with how they look. If you ever need anything else, we're here to help!
Sincerely,
Consumer Relations
I decided on the part due to free shipping and price. I haven't installed it yet but it looks the same
Dear JJ,
Thanks so much for taking the time to share your experience! We’re really glad to hear the part arrived just as expected and hope it does the job perfectly once you install it. Your support means a lot to us!
Sincerely,
Consumer Relations
Bought a tail light lens from them it cracked days later and the boast a 1 year warranty and will not honor it says the manufaturer wont but they are the ones advertises warranty and sells product DONT TRUST THEM SAVE YOUR MONEY
Dear Ricky,
We’re sorry to hear about your experience. The product you purchased is covered by a warranty against manufacturing defects, but damage caused during or after installation is not included. We understand your frustration, but the manufacturer determines warranty coverage, and we cannot override their decision.
Please check your email for further details regarding your order, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations
Ordering on line was very good. Delivery was quick also! Very satisfied
Dear Deborah,
It’s fantastic to hear that your online ordering experience and delivery met your expectations so well. Thanks for taking the time to share your positive feedback - it truly means a lot and helps us keep providing reliable service you can count on.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rodney,
Thank you so much for your kind words! We're thrilled to hear your experience exceeded expectations, and we're committed to keeping every purchase just as smooth and timely in the future. Looking forward to helping with all your vehicle needs ahead!
Sincerely,
Consumer Relations