On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have purchased car parts from you folks in the past and have been more than satisfied.
The purchase was smooth. Although there was some delays in shipping, Didn't have to wait long to receive items
Dear Natty,
Thank you so much for your patience and understanding during shipping delays—I'm glad everything arrived smoothly in the end! We truly appreciate your business and look forward to helping you again soon.
Sincerely,
Consumer Relations
Got exactly what I ordered it can at a decent time will be ordering from them again I highly recommend an the price was decent 👌
Dear Esther,
Thank you for your kind words and recommendation. We’re delighted you’re happy with your order and delivery time, and we look forward to assisting you again soon!
Sincerely,
Consumer Relations
The truck plastic protection looks GREAT and the price was very convenient for me or for what I wanted to spend on it.
Dear Sigfrido,
Thank you so much for your kind words! We're thrilled to hear the truck plastic protection fits perfectly and hits the mark with both quality and price. We truly appreciate your support and look forward to serving you again.
Sincerely,
Consumer Relations
Dear Eric,
Thanks so much for sharing your positive experience! We’re glad the pricing and service made a great impression, and we’ll definitely keep striving to deliver top-notch support each time you shop with us.
Sincerely,
Consumer Relations
Ordered brake pads for my vehicle. Prompt delivery and accurate items. Impressed with CarId!
As it turned out, my vehicle did not need immediate brake-pad replacement. So will keep them till another 10k miles!
Dear Das,
Thank you for your kind words and for sharing your positive experience. We're pleased to hear the brake pads arrived quickly and met your expectations. Keeping them as a backup is a smart move - safe drives ahead!
Sincerely,
Consumer Relations
Ordered all 4 complete KYB struts for my 2007 CRV. Of the sources that had all 4 in stock, CarID had the best prices. My parts shipped in a day and I received them only a few days later. Super fast service. All the part numbers are correct. My only issue is with the delivery company, they just threw the packages over my gate onto my lawn. They gate isn't even locked.
Dear David,
Thank you for highlighting our quick shipping and competitive prices - it means a lot to hear your order arrived promptly and everything was correct. We're sorry about how the packages were handled at delivery and will share your feedback to help improve that part of the service. Your satisfaction is very important to us!
Sincerely,
Consumer Relations
I truly enjoy the look of the AVS wind vent shades in groove product I purchased. They arrived quickly. My issue is that no install instructions came with them neither in the box or on the packaging. So, I watched the install video several times on your website to do the install. Nothing is said about putting the none taped flange end between the door post and the window seal so I installed mine into the window groove completely as their name implies. Then, The first time I opened my driver window once I closed it my new shade broke. So I sent pictures etc. and was followed with due to my improper install they would not be issuing a replacement or a return. Now I'm left with a broken one on my driver window. Not supplying instructions to customers then denying replacement is not the best way to do business.
Dear Jeff,
We sincerely apologize for the inconvenience caused by the lack of included instructions. We appreciate your feedback and understand how this impacted your installation. To clarify, the install instructions are available as a PDF next to the video on the product page, and we will investigate why they weren't provided in your package. We're committed to improving our process and will update you shortly. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
I ordered a windshield washer reservoir for my 2007 Classic Silverado. It came in in record time and looks great, unfortunately I have not had time to put it on as of yet.
Dear Carl,
Thank you for sharing your experience! We're glad the reservoir arrived quickly and meets your expectations—hope installation goes smoothly whenever you're ready. We appreciate your trust and are here if you need any further assistance down the road.
Sincerely,
Consumer Relations
On time good service…………………………………………………………………………………..
Dear Emmanuel,
Thank you for your kind words. We’re glad to hear the delivery met your expectations and appreciate you taking the time to share your experience. Your trust means a lot to us, and we look forward to serving you again.
Sincerely,
Consumer Relations
You only listed one tracking number. I use a P. O. Box since I'm outside the U.S. I didn´t know what was it until they sent me the sender. Besides that great product
Dear Pablo,
Thank you for your feedback and for letting us know about the tracking issue with your USPS P. O. Box—it's something we’ll review to improve clarity. We’re really glad to hear you’re happy with the product, and we appreciate you sharing your experience!
Sincerely,
Consumer Relations
Dear Caleb,
Thanks so much for taking the time to share your positive experience! We’re glad your rims arrived promptly and in perfect condition, and we look forward to helping you again in the future.
Sincerely,
Consumer Relations
Got first set of headlights they were broke took 3 months back and forth finally they send another set the box is damaged yet again so praying when we open box this set is not damaged
Dear Nick,
We sincerely apologize for the inconvenience you've experienced.
According to our records, we waited for photos showing the inner packing to support your claim, which caused a delay. We understand your frustration after multiple back-and-forths over three months. We hope the replacement set is now in good condition and meets your expectations. Thank you for your patience as we worked to resolve this issue.
Sincerely,
Consumer Relations
Dear David,
We’re thrilled to hear you’re loving the new rims and found our site easy to use. Your satisfaction means a lot to us, and we look forward to helping you with any future auto needs!
Sincerely,
Consumer Relations
I like the shopping process and selection of specific parts but the parts were low quality cheaply made but for the price I understand.
Dear Raphael,
Thank you for sharing your feedback with us. We’re glad you enjoyed the shopping process and part selection, and we appreciate your understanding regarding quality and price. If you ever want to explore some higher-end options, we'd be happy to help find the perfect fit for your needs!
Sincerely,
Consumer Relations
I love your catalog I love your service I love your parts you have almost everything I need for my car it's beautiful with good prices don't never change I'm very happy
Dear Micah,
Thank you for sharing your kind words and enthusiasm! We're thrilled to hear you're happy with our wide selection and service, and we're committed to maintaining that quality to support your needs long into the future. Please don’t hesitate to reach out whenever you’re ready for more — we’re here to make every part purchase a pleasure.
Sincerely,
Consumer Relations
All was great. Thanks! Fast delivery and great quality of parcel.
Dear Boris,
Thank you for the fantastic feedback! We're thrilled to hear the delivery was speedy and the quality met your expectations. It's customers like you that motivate us to keep driving excellence in every order.
Sincerely,
Consumer Relations
I'm happy with the service and quick delivery. I'd recommend CarID
Dear Todd,
Thank you for your kind words and recommendation. We're delighted the part met your expectations and arrived quickly - looking forward to helping you with any future needs. Safe journeys!
Sincerely,
Consumer Relations
Great price, everything worked out great looked like the original one.
Dear Jeffrey,
Thank you so much for your kind words and for trusting us with your rear bumper replacement. It’s fantastic to hear everything fit perfectly and matched the original look—smooth repairs are exactly what we aim for. We’re here anytime you need quality parts or assistance moving forward!
Sincerely,
Consumer Relations
Missing the Toyota sign in the photo when in the photo it has one
Dear Anthony,
Thank you for your feedback. The grille you ordered is sold without a Toyota logo, so you'll need to reuse your original emblem or purchase it separately. We apologize for any confusion and appreciate your understanding as we work to improve our products and communication.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bill,
Thank you so much for your kind words and continued support over the years. We're delighted to know our parts consistently meet your expectations, and we look forward to helping with any future upgrades or needs you may have. Don’t hesitate to reach out anytime we can assist!
Sincerely,
Consumer Relations