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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Very poor customer service. Part received damaged and have spent at least 3 hours on hold trying to get the part resolved. I have sent pictures showing the damage to the shipping box Pictures of the packing.
Ordered the part that I needed, got it in less than a week, and it was exactly how it was listed.
Hi Shira, thank you so much for sharing your feedback! We’re thrilled to hear your order arrived quickly and matched exactly what you needed. It means a lot to us knowing we made the process easy and efficient for you.
Thank you,
Consumer Relations
Thank you so much, Ross, for your thoughtful feedback! We're delighted you found everything as expected and hope it all continues to meet your comfort needs. If you ever need anything else or have questions, we’re always here to help.
Thank you,
Consumer Relations
I got a great price for what I bought. Excellent service and on-time delivery at no charge. Thank you.
Thank you so much, Shmuel! We're thrilled to hear you were happy with the price, service, and delivery experience. Your kind words mean a lot to us—looking forward to assisting you again soon!
Thank you,
Consumer Relations
The most thing that I like is the customer advising before purchasing the rims some will call to make sure that rims are fitted to the car or no, whoever they can afford another choices for you, as well the prices are in the average between the market, honestly I like the customer service a lot. Thank you guys.
Khalifa, thank you for sharing your positive experience and kind words about our customer service and fitting advice. We're committed to helping you find the perfect match every time and look forward to assisting you with your future needs. Your satisfaction means a lot to us!
Thank you,
Consumer Relations
I ordered my part and it came when I was Told it Would arrive. 👍
Thank you so much for your kind words and detailed feedback, Charles! We’re thrilled to hear your order arrived right on time and met your expectations. Looking forward to serving you again with the same level of reliability!
Thank you,
Consumer Relations
Very good, will use again in the future. Ordering was easy and lots to choose from. Would like to see an option where you can see the rims on your car, other shops have it. But I still used you guys.
Thank you, Max, for your thoughtful feedback and kind words. We're glad your order was smooth and on time, and we appreciate your suggestion about previewing rims—it’s something we're exploring to improve the experience. We look forward to assisting you again soon!
Thank you,
Consumer Relations
I will definitely order from CARiD in the future. The site made it easy to find the item and complete the order. They kept me informed of the shipping and when receiving my product. Very professional site.
Thank you, Cecil, for sharing your experience with the site! We're thrilled to hear the process was easy and communication kept you informed. We look forward to serving you again on your next order!
Thank you,
Consumer Relations
Always great! Never had an issue with any of their products!
Thank you so much for your continued support and kind words! It's wonderful to hear that our products have consistently met your expectations. We look forward to serving you again with the same dedication to quality and reliability.
Thank you,
Consumer Relations
I will definitely be using this site again. It was so easy to find the part I needed for my Buick Enclave. It was also way less expensive than I was anticipating. Great experience.
Colleen, I’m so glad to hear everything was straightforward and budget-friendly when finding your Buick part! It means a lot that you'll be coming back—that’s the best compliment we can receive. Looking forward to helping with your next great find!
Thank you,
Consumer Relations
It was very easy to find what i need, and know what fit my car, once payment was made, i got a track number and received my items within week and half. The only down side, is that i received one rim first, and the other 3 came three days later, for some reason. Over all experience was great.
Strongly recommend CARiD.
Thank you, Dijalma, for your kind recommendation and detailed feedback. We're glad you found the ordering process seamless and are pleased with your purchase, and we appreciate you noting the split delivery - we are working to improve consistency so all parts arrive together. Your support means a lot, and we look forward to serving you again soon.
Thank you,
Consumer Relations
I had several orders with you I have just received one order can you please check my other orders thank you
Hi John, thank you so much for reaching out and letting us know— we truly appreciate your patience. We’re looking into the status of your remaining orders and will get back to you with an update promptly to ensure everything arrives smoothly. Please know your satisfaction means a lot to us!
Thank you,
Consumer Relations
Ordering was a breeze and shipping was super quick. We will definitely be ordering again.
Hi Denise, thank you so much for your kind words! We’re thrilled to hear that the ordering process was smooth and your items arrived quickly. Looking forward to helping you on your next order!
Thank you,
Consumer Relations
Really easy to install, looks amazing made my car look 100x nicer, lights are brighter, and makes it easier to see at night. Delivery was very fast too, got them in the mail less an a week.
Thank you, Jonathan, for sharing your experience with our matte black headlights. We’re thrilled to hear the easy installation, brighter lights, and fast delivery have positively changed your driving experience. Your confidence in our products means a lot to us, and we look forward to serving you again.
Thank you,
Consumer Relations
Inexpensive fast and easy experience 10/10 everything arrived as in good packaging without any damages
Thank you so much, Blaiden, for sharing your positive experience! We're thrilled to hear your order arrived quickly and in perfect condition, and we’re committed to making every customer’s experience just as smooth and easy. Looking forward to helping you again whenever you need us!
Thank you,
Consumer Relations
New rotors nicely packaged, and delivered on time, the best site to buy car parts
Thank you so much, Oswaldo! We're thrilled to hear the rotors arrived perfectly packaged and on schedule—your trust means the world to us, and we're honored to be your go-to site. Looking forward to helping you gear up sweet rides in the future!
Thank you,
Consumer Relations
It's looks wonderful and sounds amazing on my 2012 Nissan maxima, only issue I have found so far is that on one side the muffler sticks out more than the other, you could push it back in more to fix it temporarily but will eventually slide back where it was.
Dear Micheal,
Thank you for sharing your experience!
We're sorry to hear about the installation / design issue. We’ll review the design specifications and pass your feedback along to the factory team for further evaluation and potential improvements. We truly appreciate your feedback and will use it to work on improvements with our suppliers.
If you need further assistance, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
I'm very pleased with my order. It was on time and exactly as expected.
Wayne, thank you so much for sharing your experience. We're thrilled your order met your expectations and arrived on time—knowing you’re happy truly makes our day. We appreciate your trust and look forward to serving you again soon!
Thank you,
Consumer Relations
Just didn't like i missed fed ex three times. Wish i knew they needed signature for delivery. First package they finally left it there after missed me twice. Last one he said i got lucky they were going to ship it back but accidentally came. Over the fourth time
Dear Stephanie,
We're sorry to hear about your delivery experience.
Most of our packages do not require a signature, but on rare occasions - especially for higher-value items - the carrier may require one for security reasons. We understand how important it is to be informed of this in advance, and we’ll certainly do our best to improve communication and service moving forward.
If you need further assistance, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Flawless no problem and dash cover was a precise fit, would recommend again.
Thank you, Rob, for the kind words and recommendation! We're really glad to hear the dash cover was a perfect fit for you and look forward to helping you again in the future. Extra detail in fit preferences means a lot to us!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gary,
We're sorry to hear about your experience.
As the initial report indicated damage during installation - which is not covered by warranty - and then shifted to defect and transit damage, we requested photos to help determine the root cause. At this point, we’re actively reviewing the case with both the factory and the carrier to explore potential solutions.
This process may take a few business days, and we’ll update you as soon as we have more information. In the meantime, please do not install or attempt any repairs, and keep all packaging materials and boxes on hand.
If you need further assistance, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations