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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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24/7 customer service with knowledgeable reps and great deals! They really appreciate returning customers and will give you the best deals for the best quality products! Thanks Tammy!
Felix Monterroso
My cars brakes went out on me and I looked everywhere for a pair I could afford. I found them at caridid.com. The sales rep went above and beyond to get them delivered as soon as possible.
Great customer service and excellent buying process from start to finish. I look forward to my future business with them.
Three orders that I had place with CarId were on back order when I called to get a status the representative stated that she would call me back, and we know how that usually goes, but to my surprise she called me back and assured me that they would be shipped by 12/9/17 and I received an email that they were shipped on 12/7/. Awesome customer service and the products that Carid sell is of good quality, worth that wait.
It seems like people like to be mistreated and cheated! Thats the only explanation why they continue to buy from Car ID so with that said whoever gets cheated or mistreated they well-deserve it for purchasing here.
There is not much to say just avoid spending your money in CARiD! You can always find what you need for your car and be appreciated somewhere alse. And for the record to apologize after so many emails and not fixing your wrong doing is not even necessary! Fix the problem and then apologize! May be then customers will come back to do business with you.
I have a 2017 camaro fifty anniversary so I purchased the oracle side markers witch arrived with imperfections on the lens and one didnt fit properly so I was ask to send pics to review and short after a reply was send to me that said I could only get 25 dollar credit due to I had installed the markers! So my question is how am I supost to to know if they fit properly if I dont install them? Anyway they can keep their $25 credit I just wont do business with them its not a good place to spend my money if you were thinking about purchasing anything from them hopefully this helps you decide what to do but take in consideration the 50% of a satisfactory purchase is great customer service! They dont have that! If you were lucky the item you purchase its in good shape thatll be OK if you have problems with your items dont spect them to follow through.
I was given a call after I put items in my cart and a rep called me offering to take off taxes and shipping fees very nice of him to do, also when I made my return they were very nice and very helpful with getting my return done. Will continue to purchase from Car.is.
I had been struggling to find a part for my car and came across CARiD, Brandan from their team quickly helped me and got me a great price delivered to my door in the same week. Competitors were double the price and 3 times the delivery. Great experience all the way around.
Well, I had a pleasant experience when ordering the exhaust for my Toyota Tundra. I ordered on the phone and David took my order. I had a few questions to make sure I was ordering the right part. CARiD has the best, knowledgeable people working for them. From now on, CARiD is my "go to" company when I need parts.
Thank you CARiD. My part was cheaper than the "Big Box" auto stores. Saved me money.
JCarlos called me, and said he didnt wanted to sound forceful was noticing my interest in headlights. He asked if i had any questions, he answer them amd gave me a small discount. Greatly appreciate it.
Andrew has been a great help with finding me a replacement rim. Good customer service with carid. Would reccomend.
I have bought several items from these guys and Im very satisfied overall. Like any ecommerce business they are busy and focused on moving product but they have the best customer service when things dont go as planned. Like any company they are only as good as your worst experience and no matter what that is, CarId will do whatever they can to make things right. Ill continue to buy from them and recommend them.
I dealt with Jorge on the phone and he was very helpful and patient. He waited for me to find part numbers, put together a package for me on a couple parts and he gave me the lowest price on my plow parts of anywhere online, and I searched other sites for hours. Great service. My new site to go to for all my parts.
The price match features and the process they use is simple, easy, and quick especially during there business hours since you can talk directly with someone over chat window. I messaged Hank from CARiD with a request to price match Rock Auto. I sent him the URLs for the parts I wanted price matched and he had instantly emailed me a link to my cart with the revised price, which showed up as a discount in the cart.
Hank was very helpful and understood car parts when I used simple explanations to describe a part. There is nothing worse than talking to a customer service representative that has no idea what you are talking about, but CARiD and Hank made sure that was not an issue.
I have used CARiD in the past but never really knew how quick and simple the price match feature was. Because of this experience, I will definitely be using CARiD for all car parts I intend to purchase (as long as they have them listed on their website).
Thanks CARiD!
I had some questions about some airline. Not only did they respond with an answer but they went above and beyond by explaining to me the differences in what I was asking. Very impressed.
I have ordered from CARiD several times. One of the times I had a problem with the order. A call to the customer service quickly resolved the problem. Very courteous and helpful. In my book the customer service is top drawer.
I have ordered a few things from CARID and they are very attentive to your ordering needs. I ordered a tail light for my light truck on Tuesday. By Wednesday I already had it in my hand and installed. Now, that is what I call a great company to order from. Will definitely be ordering from them again. They just became my 1st stop in any orders I do for my vehicle. They have pretty much anything you need for any model. And good news they have Boat Accessories too... :) I am a very happy customer.
Great customer service and very fast in helping me with my order! Not only that, there prices are so reasonable and its good to know theres a company like this.
Im a mechanic and have grown up around cars, i ordered a Cat-Back exhaust system, and the downpipe+test pipe to go with it. Its been 2 weeks and i finally received my package today but it was only the second muffler piece of the exhaust. I called and spoke to a nice man and he said that he exhaust only came with the piece i received... i ordered a stated CAT-BACK EXHAUST SYSTEM, which means i should have received the mid section pipe but he said no i shouldnt have and that Im going to have to pay to receive that piece. Than i didnt receive my downpipe+test pipe and he said after the website said they had 6 in stock when i ordered it that it was on backorder until March, are you kidding me Carid... out of anger i agreed to just accept the downpipe piece and they said i should receive my money back for the price difference. If i do not receive it i will be taking legal action towards this because Im am tired of getting ran around for weeks. So people DO NOT BUY FROM CARID EVER!
Thanks to Vincent for such a pleasent experience. I am definitelly coming back to purchace my auto parts with Carid.
I have ordered from these guys twice and had pretty much the same experience both times. They took my money for a item that was "in stock" and I Waited well past a week for dispatch date that never happened. They never returned any of my calls and gave me the run around for two weeks for my refund. I finally had to call my credit card company to get assistance with the refund. This is simply a middle man for Direct Sales and designs and a few others so buy direct and avoid the scam. This was my worst online purchase ever!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members