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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I was able to get the help I needed with a little of discount and fast+reliable service. Recommend to anyone out there! Shopping again for sure!
Awesome experience purchasing some brakes for my 2007 scion tc. Thanks to Monica who performed this service! Thank you!
Quite simply, I would state in the strongest terms possible to avoid any dealings with this organization.
Upon ordering parts from the website (year, make, model, and sub-model verified for fitment), I received parts that were not compatible for my vehicle. After numerous communications with their customer service and technical departments (who were polite, but ineffective), I was advised that I needed to explain to the manufacturer how the parts were incorrect (I'm not an engineer - if it's doesn't fit, it's the wrong part - what more do you need to know?).
I have requested a full refund, but have not received any further communication from the organization to date. Do yourself a favor, get your parts somewhere else.
I was looking for an exact item and had to reach out to customer service. She was fast, helpful, and even let me know of a current promotion that I was able to apply to that very order. This was my 1st experience & purchase with CariD and it won't be the last.
CARiD.com has great customer service, I don't understand how they got such poor ratings. No matter who's fault it was for a mistake with an order CARiD always made up for it (money back, exchange for a different product, and/or gift card's).
They were great help on my shopping experience. Called and made sure that everything went good with my order
CARid is amazing all the way from the products they offer to the support that they provide. Anything I have ever ordered from their website has always been high quality, and I have always been satisfied. I would highly recommend them!
I was totally satisfied with the customer service I received. I was helped with every step of the ordering process and was helped along the way.
Danielle with Carid did an excellent job of getting the information needed for the item I wanted, it has to be custom made. Thank you.
I purchased some aftermarket headlights a while ago thinking that my headlight bulbs I currently had would be bright enough to work together but they turned out not to be bright enough. Tried to find some LED lights that would work but could not find the right size. Asked customer service with carid.com and they asked if I be patient while they looked up the info before they actually looked up the info. I agreed to be patient and they promptly looked up the info and proceeded to give me a link to said item with a coupon on top of it. Then proceeded to ask if there's anything else they could help me with.
I have used CARiD for several years now and have always had nothing but the best service and products, I recently ordered a product that was a duplicate on my order only for a different model of truck and didnt realize it when I placed the order. I called customer service and explained the situation, no problems, Joshua set up the return pickup notice and was very helpful, I'm looking forward to order my next products as soon as I get the current ones installed
Tom Goton
Greybull, wY
She could not wait to get off the phone with me Wow! Dont put in a phone line if you dont want a call. Will never call or use them again
Dear Paul,
Thank you for submitting this feedback in regards to your experience with CARiD. Please accept our sincere apologies for the improper service you were provided with. Your feedback is very important to us. If you have any unresolved issues, please send me an email at [email protected]. Also, you can specify the name of the agent whose assistance did not meet your expectations. We will report it to our management.
Sincerely,
Consumer Relations Team at CARID.com
When I was ordering it kept telling me that I would receive free shipping. But it never told me when my package would arrive. 3 days after ordering, I got an email saying my rims were on back order and it would be 4-6 weeks. These were a Christmas gift! In the email they listed a few other options for me- ugly and more expensive. They did give me a refund, but said it usually takes 3 days for the payment to go through. I wont order from them again.
Dear Morgan,
We appreciate you taking time to submit this review. I am terribly sorry to hear that the product you ordered happened to be on backorder. Seems like we were provided with the incorrect inventory information. Could you please provide us with your order number? I will be happy to look into your account and offer a good compensation for this unpleasant situation.
Sincerely,
Consumer Relations Team at CARID.com
Made a mistake. I ordered the wrong part. Customer service quickly cancelled my order and helped point me in the right direction.
Easy to deal with the any transaction. Great customer service. Very low prices. Fast shipping and highly recommend.
The initial part was defective, no problem getting a return on the part. Very satisfied with the process.
Dealt with them twice for two orders and always a pleasure! Will be back to order more in the future!
Noelle pieced together a custom order for me very quickly. Would recommend to others looking to upgrade their vehicles aesthetically. P
William was a huge help considering I could find my local bank on affirm for financing. He directed to to PayPal credit even though I didn't get approved my b boyfriend did so I was still able to get my rims and tires. Without him being extremely helpful I wouldn't of gotten them. Also they have an answer for just about every question you ask
He helped me get the part I needed and even helped getting it to me faster. Great service from Bruce
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Find. O,
Thank you so much for letting us know about your experience. We are extremely sorry to hear about the situation you had encountered with. I will gladly look into your account and check the status of your refund. Please provide your order confirmation number, so we can assist you further.
Sincerely,
Consumer Relations Team at CARID.com