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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Ordereda set of tail lights for my father in law and myself for Christmas. On 11/27 get an email about a week later saying headlight were on back order from the manufacturer with an expected shipping date of 12/15. Still no tracking number so I contacted customer support via Chat on 12/17 who were anything but helpful. Was told that the item should ship on 12/15 (two days ago) and I would receive a tracking number. It is now 3 weeks two days since I've placed my order and still no tracking number of confirmation of shipment. Won't be using this site again and based on some of the other reviews I've read I suggest that other don't make the same mistake I did.
Upon finding a brush guard I was looking to purchase, I had called CARiD since I found another website that was offering it at a lower price. CARiD was able to match it and provide an additional discount to make the brush guard a stronger buy. The product came in on the expected arrival. Overall it was simple and easy.
Great company and great people who help you find the products you need. This is on a variety of different levels whether it is New wheels or it is a new navigation system and you need parts for it. Best part is you add your car and so many products show up so you can customize your car to your liking.
I want to start by say I havent actually received the product, so Im just reviewing their over the phone service.
I started by talking to someone I forget the name of sadly. He was great, even offered to call the supplier and get back with me when they opened. Then I sorted it out, called back, got Oscar, who did a great job getting my order set and on the way.
Best website ever :) Every thing is wonderful and great for your car. Excellent service! Great parts and accessories for your vehicle and great prices.
My first purchase with CARID was quick and easy. I called to have them honor a price match which they did. I had the item in 2 days and since then they have sent me offers to save money on future purchases.
Good product prices and customer service. I have been satisfied with the products i have ordered and shipping.
It was a pleasure dealing with Manrique, he was knowledgeable and went out of his way to ensure I got the best deal possible. Looking forward to my next order!
I was buying parts for my grandson's car and this site really helped me out. I don't know much about cars, but the online chat person really took the time and helped me out and was very patient. I really appreciated all they did. This will be the first place I go if I ever need to buy more parts.
Love ordering parts from here. They always have what your looking for. Always have what you need. And they gladly work with you on price! Good team.
Needed to return some Taylor Made boat fenders. The carid agent told me if the manufacturer agreed it was a manufacturing error I would receive a refund of "x" and if they determined there was no manufacturing error I would receive slightly less. Ultimately I received even less than the lesser amount the agent quoted, and I have a chat transcript to prove what he told me. carid.com didn't care and stuck me with something less than I was told. Very dishonest, and obviously will not stick to what they tell their customers.
Update - After I wrote this review, their customer service department responded to me saying they wanted the order number to investigate. Absolutely no follow up after I provided the information. Again, dishonest. They post as if they are going to address the issue, and then... nothing!
Dear Jeff,
I am sorry to hear you have had such an issue. Could you share your order number with me, so I could check the issue?
Sincerely,
Consumer Relations Team at CARID.com
Spencer the rep did a gr at job helping me with a purchase.He went over and beyond and gave me nice discount. That portion really helped out, and was very happy.
I talked with jared he anwsered all my questions knew exactly what i was looking for and gotbit our right away id recomend this place to everyone i know the part i need would have been over 200.00 dollars i got it for less than fifty
I ordered a new set of wheels for my 67 Impala. I ordered them one day and they came the next. The price was very fair plus free lug nuts. I will be buying again. This is in reference to transaction #*******
Bait and switch. Agreed CarID would cover shipping to be competitive then held order for over $100 in shipping!
Dear Ed,
It sounds like a misunderstanding. The price match is always held for the full price - including shipping as well. Could you share your order number to look into the issue?
Sincerely,
Consumer Relations Team at CARID. Com
Bryan knew exactly what I was looking for. He made it happen! Don't listen to the bad reviews. Do your homework.
DO NOT DO BUSINESS WITH THIS COMPANY! They do not back the products that they sell. When you call to complain about the defective part they require that you send numerous pictures and videos of the problem. After they receive the email with validating the problem the tell you they did not get the supporting pictures and videos. The initial person that you speak with is a mere foot soldier that will tell you they have to follow a certain protocol, when you escalate the problem to a manager they too will address protocol with very little conversation about resolving the problem. USE AMAZON!
Dear Troy,
I am sorry you have had an issue with one of the items, which you purchased. If you share your order number with me, I will be glad to do my very best to resolve the issue.
Sincerely,
Consumer Relations Team at CARID.com
Well car ID has earned a perfect zero now. Still have not received replacement hub centric rings so I had to take care of my self. Still have not received my locking lug pkg. So had to take care of myself. Promised car id gift cards to use for my trouble, still havnt seen those. Not sure how this place stays in business. Dont spend your hard earned money here folks.
Dear Matt,
I am sorry to hear you were dissatisfied and faced an issue with the order. If you share your order with me, I will be more than happy to look into the issue.
Sincerely,
Consumer Relations Team at CARID.com
Ordered alternator, radiator and associated parts. Quick no fuss service! Good communications as some of the parts came from various sources.
A lot of help from all the stuff. I got 4 parts and the great thing that they made sure that I got the right parts and they have asked me for the vin number of my car and that is top 5 star thing if you know. Very thankful
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andreas,
We are sorry to hear about the delay. With the holiday season is the amount of purchases increases, thus the issue with stock is quite common, I am afraid. Nevertheless, I will do my very best to assist you, please share your order number with me.
Sincerely,
Consumer Relations Team at CARID.com