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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Excellent customer service from start to finish. Really helped a stressful situation
Received the package and very satisfied with the product and will be doing more shopping with CARiD.
Duane J, thank you so much for sharing your experience! We're thrilled to hear you’re happy with your order and excited to have you back for future shopping. Just drop us a line anytime you need anything—it's always a pleasure to help.
Thank you,
Consumer Relations
Dear Ryan,
Thank you for your feedback. As of today, we have shipped only the installation kit since your wheels are still undergoing mounting and balancing. According to our records, your wheels are scheduled to ship on 6/27. Once shipped, please allow 24 hours for us to provide the tracking information.
We appreciate your patience and are working to complete your order as quickly as possible.
Sincerely,
Consumer Relations
Happy with customer service. Web site is easy to navigate and the marketing emails are helpful as I work through various automotive projects.
Leif, thank you for your kind words! We’re glad the website and emails are making your projects smoother, and we appreciate you recognizing our customer service. It means a lot to have your support.
Thank you,
Consumer Relations
100% recommended products, great quality and fast shipping
Thank you so much, Christian, for your kind words and trust in our products. We're thrilled to hear everything arrived quickly and as expected—that means a lot to us! Looking forward to serving you again anytime you need.
Thank you,
Consumer Relations
The whole order went as good as could possible, very happy, thank you!
Thomas, we're thrilled to hear your order went smoothly and that you’re happy with the spoiler. Thank you for taking the time to share your feedback—we truly appreciate your support!
Thank you,
Consumer Relations
Installed the AVS Bugflector II on my son's Frontier and it looks great. Fitment was spot-on, no drilling, and less than 15 minutes to install. Simple upgrade worth the price.
Thank you so much, Mark, for sharing your experience with the AVS Bugflector II on your son's Frontier! We’re thrilled to hear the fitment was perfect and installation was a breeze—way to add an easy upgrade with great results. Your detailed feedback means a lot to us!
Thank you,
Consumer Relations
Fast shipping and easy to use website. Items arrived just in time for service.
Thanks so much for sharing your experience, Crystal! I'm glad to hear the website was easy to navigate and your order arrived right when you needed it. Your feedback truly means a lot to us.
Thank you,
Consumer Relations
I had ordered the wrong piece for my car, but auto met service helped me out quickly and efficiently. It was difficult to get in contact and I received the correct piece quickly. CarID kindly helped me out with my mistake!
Thank you so much for your positive feedback, Priscilla! We're delighted we could resolve the issue quickly and appreciate you recognizing our team's efforts. We look forward to assisting you again whenever you need.
Thank you,
Consumer Relations
My experience was a 10 out of 10 I was very satisfied with the service
Thank you so much for your fantastic feedback, Andre. We're delighted to hear that your experience was timely and completely satisfactory, and we look forward to supporting you again in the future!
Thank you,
Consumer Relations
Order was processed and shipped quickly. Packaging was very good and prevented any damage during shipping. Very pleased!
David, thank you for sharing your experience and kind words! We're delighted the rims exceeded your expectations and arrived in perfect condition. Looking forward to continuing to serve you whenever you need us!
Thank you,
Consumer Relations
I didnt get the part i wanted i wanted a chrome bug deflector for my 2021 nissan morano but i got a chrome hood protector that i want to return and get a bug sheld
Dear Charles,
Thank you for your feedback. The item you ordered is a low-profile chrome bug shield designed to complement your hood and provide aerodynamic protection. If you'd like to return it, we will gladly assist you. Please check your email for detailed instructions on the return process.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
It's about 3/4 to an inch to big, my tuff luck I guess. Like the look but not the fit.
Dear Gary,
Thank you for your feedback. We’re sorry to hear that the fit wasn't perfect. We would like to look into this and explore options for a replacement if the product does not meet your expectations. Please check your email for further details regarding your order, and feel free to reach out if you have any additional questions or concerns. We appreciate your support and hope to resolve this to your satisfaction.
Sincerely,
Consumer Relations
I made three purchases on different days, two of them very well, they arrived quickly, but the third one I made the payment for express shipping and what happened, it arrived late as if it were normal shipping.
Fabrizio, thank you for your honest feedback and for choosing us repeatedly; we're glad most of your orders arrived quickly. We apologize for the delay with your express shipping and are looking into this to ensure it doesn’t happen again. Please reach out if there’s anything more we can do to make things right.
Thank you,
Consumer Relations
While the online and ordering process was good, the shipping and receipt of the product did not occur as described and explained in the online video.
I was told by the carrier the driver would call to confirm delivery time.
While I was home when the driver arrived, he neither called or rang the doorbell, he simply left the product on my driveway and was gone within 3mins of arriving.
There was no damage to the product, however I had no opportunity to inspect it prior to the driver leaving as explained in the video.
I found this disturbing that the seller made a point of how the product was to be received, and that it did not occur that way, especially since it was pointed out that if I didnt note any defects or damage during that inspection that I wouldn't be eligible for a refund...
Dear Joe,
We apologize for the inconvenience.
We understand your concerns about the driver not calling to schedule an appointment and leaving the product without your inspection, especially given the importance of that step. We appreciate your feedback and will address this with our delivery partners to improve service.
Your experience helps us enhance our processes to better serve you in the future.
If you have any further questions or concerns, please feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Ordered inside wheel well cover Received item installed but hole didn't align rite explained problem to seller sent pictures Seller sent new panel same issue I dont blame seller but supplier I want to return the second panel Please forward return postage So I can return item
Thanks for sharing your experience, Czlouie. We appreciate your communication and understanding throughout the process — we'll make sure the process is as smooth as possible. Please feel free to reach out anytime at [email protected] so that we could proceed with the return.
Thank you,
Consumer Relations
Excellent service. Fast delivery. Website is easy to navigate and product descriptions are complete.
Thank you, Jerry, for your kind words! We’re thrilled to hear you had a hassle-free experience and that the bumper arrived quickly and met your expectations. We look forward to helping you with any future rides or upgrades!
Thank you,
Consumer Relations
Came in on time with everything in the box. Nothing was damaged and ready to go.
Isaiah, thank you for sharing your positive experience! We're glad everything was on time and ready for you without any issues, and we appreciate your feedback greatly. Looking forward to supporting your next visit or order.
Thank you,
Consumer Relations
Customer service was prompt and professional in resolving the issue. Communication was fluid.
Thank you so much for sharing your experience, R personalizing the response to them — it means a lot that our customer service team could turn things around swiftly and keep you informed along the way. Building trust through reliability and clear communication is exactly what we aim for, and we’re glad to hear it made a difference. Looking forward to continuing to serve you!
Thank you,
Consumer Relations
Thank you so much for sharing your positive experience! We're thrilled to know your first-time use went smoothly and that we could make things simple and straightforward. We truly appreciate your support and look forward to serving you again.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Jon, for your kind words. We're glad we could turn a challenging moment into a positive experience and truly appreciate your support. Looking forward to helping you in the future!
Thank you,
Consumer Relations