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CARiD

3.6

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CARiD Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
765
shipping
794
returns
697
quality
681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Easy Ordering
July 4, 2025

Was very easy to order and I received in a couple days. Fast Delivery.

Date of experience: June 17, 2025
Carid C. — CARiD Rep
9 months ago

Thank you so much, Kimberly, for your kind words and for sharing your experience. We're delighted to hear the ordering process was effortless and delivery quick—your satisfaction means the world to us!

Thank you,
Consumer Relations

Oklahoma
1 review
0 helpful votes
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Easy fit
July 4, 2025

We put the new headlights for my truck and it fits perfectly and bought a new bulbs for the headlights

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you, Derek, for sharing your experience with the new headlights and bulbs. We're glad everything fit perfectly and hope they bring great visibility on every drive. We look forward to helping you with any future part or accessory needs!

Thank you,
Consumer Relations

Virginia
1 review
0 helpful votes
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Amazing part!
July 4, 2025

Ordered a replacement filler neck for my 2010 Tahoe and comparing side by side, the replacement looks beefier and should be the first and last time I replace this part.

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you, Marcelo, for sharing your enthusiastic experience! We're glad the replacement filler neck exceeded your expectations. Long lasting quality is exactly what we strive to provide, and your feedback helps us continue delivering parts you can trust.

Thank you,
Consumer Relations

District of Columbia
1 review
0 helpful votes
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Good experience.
July 4, 2025

I ordered an item, I received the item. Easy online experience.

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you, George, for sharing your positive experience with us! We're delighted to hear the ordering process was smooth and followed through without any issues. If there's ever anything we can do to make your experience even better, please don't hesitate to reach out – we're here to help!

Thank you,
Consumer Relations

California
1 review
0 helpful votes
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Easy shopping parts in stock with good prices and shipping was fast

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you, Jonathan, for sharing your experience! We're thrilled to hear that the parts you needed were readily available and shipped quickly—your satisfaction is our priority, and we appreciate your support.

Thank you,
Consumer Relations

Mississippi
1 review
0 helpful votes
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Nice rims quick shipping
July 4, 2025

I ordered my rims for my civic and I still haven't gone to put them on but the wheels came quicker and I'm so excited to see them on my car!

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you, Aurora, for the great feedback! We're delighted to hear your rims arrived quickly and hope they look fantastic on your Civic. Please reach out if you need any assistance or accessories in the future—we appreciate your support!

Thank you,
Consumer Relations

Missouri
1 review
0 helpful votes
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Guaranteed to fit means nothing
July 4, 2025

I have sent you 2 emails to your support emails about my issues. No response.

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Dear Seth,

We apologize for the inconvenience and understand your frustration. Due to higher-than-normal inquiry volume, wait times may be extended, but we are actively working to improve our response times.
According to our records, we responded to your email on 6/24, informing you that your issue was under review and that you would receive a refund shortly. Please check your email for our previous message and contact us if you need further assistance. We appreciate your patience and are committed to resolving this matter promptly.

Sincerely,
Consumer Relations

New York
1 review
0 helpful votes
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Wiper Blades
July 4, 2025

It was easy to find the ones that fit my vehicle with several options.

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you so much for your kind words, Angela! We’re delighted to hear that finding the perfect wiper blades for your vehicle was easy and that you appreciated the variety of options. Your support means a lot to us!

Thank you,
Consumer Relations

Texas
1 review
0 helpful votes
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98
July 4, 2025

My experience was absolutely great I got everything I needed will buy something else later

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you, Rey, for sharing such a wonderful experience! We're thrilled you found everything you needed and look forward to serving you again whenever you're ready for your next purchase. Your support means a lot to us!

Thank you,
Consumer Relations

California
1 review
0 helpful votes
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Great Customer Service!
July 4, 2025

Received wrong item. Item was replaced and good to go! Thanks again!,

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you so much for your kind words about our customer service. I'm glad we could quickly get the correct item to you and that you're satisfied with the outcome. We appreciate your trust and look forward to helping you again in the future!

Thank you,
Consumer Relations

Maine
1 review
0 helpful votes
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Fast
July 4, 2025

Ordered and two days later in my yard... and packaged well... no damage!

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you, Robert, for sharing your experience! We're glad your order arrived quickly and in perfect condition. We're looking forward to helping you with any future parts or accessories you may need.

Thank you,
Consumer Relations

Ohio
1 review
0 helpful votes
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Good customee service
July 4, 2025

The customer service rep helped me pick out the perfect tires for my car

Date of experience: June 12, 2025
Carid C. — CARiD Rep
9 months ago

Jessica, thank you for your kind words. We're delighted to hear our team helped you find the perfect tires and made your experience a wonderful one. It’s been a pleasure serving you!

Thank you,
Consumer Relations

Illinois
1 review
0 helpful votes
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Received order
July 4, 2025

Seller is reliable. I will order from company again.
Good customer service.

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Kenyon, thank you so much for your kind words and repeat business! We're thrilled to hear our customer service met your expectations and look forward to providing the same reliability and care with every order. Please don't hesitate to reach out if there’s ever anything more we can do to assist you.

Thank you,
Consumer Relations

Colorado
1 review
0 helpful votes
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Car part
July 4, 2025

Good price and easy to order. It was a good shopping experience

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you for your feedback, Ronald! We’re glad to hear you had a smooth shopping experience with us and appreciate your support. We look forward to serving you again in the future.

Thank you,
Consumer Relations

Virginia
1 review
0 helpful votes
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Head light
July 4, 2025

Didn't fit my truck because it was 2500 hd and you guys don't have any to fit it

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you, Janet, for taking the time to share your experience. We’re sorry we didn’t have the exact fit for your truck this time but appreciate your understanding and hope to support you with a wider selection in the future. Please don’t hesitate to reach out if there’s anything else we can help you with!

Thank you,
Consumer Relations

Washington
1 review
0 helpful votes
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Fast shipping great product
July 4, 2025

Excellent rims for price fit perfectly. Fast shipping and no hassle

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you, Adam, for your kind words! We're glad the rims fit perfectly and the shipping was speedy. We look forward to assisting you with any future upgrades or needs you might have.

Thank you,
Consumer Relations

New York
1 review
0 helpful votes
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Great service
July 4, 2025

All items arrived on time. Loved my purchase they are currently on my car.

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you so much for your kind words, Roberto! It's great to know everything arrived on time and that you're enjoying the products on your car. We appreciate your support and look forward to helping you again in the future!

Thank you,
Consumer Relations

Kansas
1 review
0 helpful votes
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Great service
July 4, 2025

Part was ordered, shipped and received in a timely manner. Appreciate the rapid delivery.

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Alan, thank you for choosing us and highlighting our fast service—your satisfaction means a lot to us. We're glad the part arrived on time and met your expectations. Looking forward to serving you again soon!

Thank you,
Consumer Relations

Colorado
1 review
0 helpful votes
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Expansion tank
July 4, 2025

The expansion tank fory Dodge is top quality. Shipment was very quick and the price is good. It fit perfect and is on the car.

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Thank you for sharing your positive experience, Frank. We're glad the expansion tank fit perfectly and reached you quickly. We appreciate your feedback and look forward to supporting your needs in the future.

Thank you,
Consumer Relations

Pennsylvania
1 review
0 helpful votes
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Car parts
July 4, 2025

Was easy to use would use again. Bejng able to use affirm very attractive option I use all the time.

Date of experience: June 24, 2025
Carid C. — CARiD Rep
9 months ago

Keith, thanks so much for sharing your experience! We're glad the checkout was seamless for you. We look forward to supporting your next project with quality parts and hassle-free options.

Thank you,
Consumer Relations

From the business

CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.

Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.

At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.