Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was very easy to order and I received in a couple days. Fast Delivery.
We put the new headlights for my truck and it fits perfectly and bought a new bulbs for the headlights
Thank you, Derek, for sharing your experience with the new headlights and bulbs. We're glad everything fit perfectly and hope they bring great visibility on every drive. We look forward to helping you with any future part or accessory needs!
Thank you,
Consumer Relations
Ordered a replacement filler neck for my 2010 Tahoe and comparing side by side, the replacement looks beefier and should be the first and last time I replace this part.
Thank you, Marcelo, for sharing your enthusiastic experience! We're glad the replacement filler neck exceeded your expectations. Long lasting quality is exactly what we strive to provide, and your feedback helps us continue delivering parts you can trust.
Thank you,
Consumer Relations
I ordered an item, I received the item. Easy online experience.
Thank you, George, for sharing your positive experience with us! We're delighted to hear the ordering process was smooth and followed through without any issues. If there's ever anything we can do to make your experience even better, please don't hesitate to reach out – we're here to help!
Thank you,
Consumer Relations
Easy shopping parts in stock with good prices and shipping was fast
Thank you, Jonathan, for sharing your experience! We're thrilled to hear that the parts you needed were readily available and shipped quickly—your satisfaction is our priority, and we appreciate your support.
Thank you,
Consumer Relations
I ordered my rims for my civic and I still haven't gone to put them on but the wheels came quicker and I'm so excited to see them on my car!
Thank you, Aurora, for the great feedback! We're delighted to hear your rims arrived quickly and hope they look fantastic on your Civic. Please reach out if you need any assistance or accessories in the future—we appreciate your support!
Thank you,
Consumer Relations
I have sent you 2 emails to your support emails about my issues. No response.
Dear Seth,
We apologize for the inconvenience and understand your frustration. Due to higher-than-normal inquiry volume, wait times may be extended, but we are actively working to improve our response times.
According to our records, we responded to your email on 6/24, informing you that your issue was under review and that you would receive a refund shortly. Please check your email for our previous message and contact us if you need further assistance. We appreciate your patience and are committed to resolving this matter promptly.
Sincerely,
Consumer Relations
It was easy to find the ones that fit my vehicle with several options.
Thank you so much for your kind words, Angela! We’re delighted to hear that finding the perfect wiper blades for your vehicle was easy and that you appreciated the variety of options. Your support means a lot to us!
Thank you,
Consumer Relations
My experience was absolutely great I got everything I needed will buy something else later
Thank you, Rey, for sharing such a wonderful experience! We're thrilled you found everything you needed and look forward to serving you again whenever you're ready for your next purchase. Your support means a lot to us!
Thank you,
Consumer Relations
Received wrong item. Item was replaced and good to go! Thanks again!,
Thank you so much for your kind words about our customer service. I'm glad we could quickly get the correct item to you and that you're satisfied with the outcome. We appreciate your trust and look forward to helping you again in the future!
Thank you,
Consumer Relations
Thank you, Robert, for sharing your experience! We're glad your order arrived quickly and in perfect condition. We're looking forward to helping you with any future parts or accessories you may need.
Thank you,
Consumer Relations
The customer service rep helped me pick out the perfect tires for my car
Jessica, thank you for your kind words. We're delighted to hear our team helped you find the perfect tires and made your experience a wonderful one. It’s been a pleasure serving you!
Thank you,
Consumer Relations
Seller is reliable. I will order from company again.
Good customer service.
Kenyon, thank you so much for your kind words and repeat business! We're thrilled to hear our customer service met your expectations and look forward to providing the same reliability and care with every order. Please don't hesitate to reach out if there’s ever anything more we can do to assist you.
Thank you,
Consumer Relations
Good price and easy to order. It was a good shopping experience
Thank you for your feedback, Ronald! We’re glad to hear you had a smooth shopping experience with us and appreciate your support. We look forward to serving you again in the future.
Thank you,
Consumer Relations
Didn't fit my truck because it was 2500 hd and you guys don't have any to fit it
Thank you, Janet, for taking the time to share your experience. We’re sorry we didn’t have the exact fit for your truck this time but appreciate your understanding and hope to support you with a wider selection in the future. Please don’t hesitate to reach out if there’s anything else we can help you with!
Thank you,
Consumer Relations
Excellent rims for price fit perfectly. Fast shipping and no hassle
Thank you, Adam, for your kind words! We're glad the rims fit perfectly and the shipping was speedy. We look forward to assisting you with any future upgrades or needs you might have.
Thank you,
Consumer Relations
All items arrived on time. Loved my purchase they are currently on my car.
Thank you so much for your kind words, Roberto! It's great to know everything arrived on time and that you're enjoying the products on your car. We appreciate your support and look forward to helping you again in the future!
Thank you,
Consumer Relations
Part was ordered, shipped and received in a timely manner. Appreciate the rapid delivery.
Alan, thank you for choosing us and highlighting our fast service—your satisfaction means a lot to us. We're glad the part arrived on time and met your expectations. Looking forward to serving you again soon!
Thank you,
Consumer Relations
The expansion tank fory Dodge is top quality. Shipment was very quick and the price is good. It fit perfect and is on the car.
Thank you for sharing your positive experience, Frank. We're glad the expansion tank fit perfectly and reached you quickly. We appreciate your feedback and look forward to supporting your needs in the future.
Thank you,
Consumer Relations
Was easy to use would use again. Bejng able to use affirm very attractive option I use all the time.
Keith, thanks so much for sharing your experience! We're glad the checkout was seamless for you. We look forward to supporting your next project with quality parts and hassle-free options.
Thank you,
Consumer Relations
Answer: No, no no no no no no. Do not use this site. Go to a local shop and get a quality product with a warranty. Go to a store front.
Answer: Dear Jose A., The shipping timeframes depend on the type of the product you are going to purchase. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Shipping within the US usually takes up to 5 business days. To get more information, please call our Sales line at 800-505-3274 ext 81. We will be glad to answer all your questions. Thank you. Have a wonderful day!
Answer: Dear Liz K., That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality. If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Time h., We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82. Thank you
Answer: Thank you sitejabber... I will put out the extra money and buy my parts from pep boys. That way if I have a problem I can just walk into the store to return the item. This site is a God send because I was just about to place my order on CARid.com
Answer: They are only concerned about the sale and not the customer. Maybe the owner was in the used car buisness before!
Answer: Dear Chantal, Thank you for your questions. All prices on our website are given in US dollars. Please specify the item number you are interested in to me at [email protected] and your vehicle details and I will provide you with the total in Canadian dollars. Look forward to your reply. Thank you in advance!
Answer: Dear Tom, Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at [email protected] Look forward for your reply.
Answer: Dear Quincy, Thank you for your concern. We regret to know, that the mufflers did not meet your expectations and you decided to return them. Usually Magnaflow meaning vehicle specific high performance exhaust systems, with badges and polished tips etc. In this case the universal Magnaflow mufflers were purchased. They were true Magnaflow items, but universal fit. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. Anyway, the mufflers are on their way back to the manufacturer. We will issue a full refund to your account upon receipt. If you have any questions or concerns, please give us a call at 800-505-3274 ext 82. We will be glad to assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Morgan, We will be glad to cancel your order asap. Please call our Customer Service team at 800-505-3274 ext 82. Thank you
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.


Thank you so much, Kimberly, for your kind words and for sharing your experience. We're delighted to hear the ordering process was effortless and delivery quick—your satisfaction means the world to us!
Thank you,
Consumer Relations