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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Hi Jalen, we’re thrilled to hear that the easy ordering process and payment options made your experience smooth and enjoyable! Customer satisfaction means a lot to us, so if there’s ever anything else you need or ideas on how we can improve, please don’t hesitate to reach out. Thanks for sharing your feedback!
Thank you,
Consumer Relations
I have bought from CARID on 4 separate occasions. Always on time and good quality products. They won't disappoint. Thank you for being such a reliable source for my vehicle needs.
Thank you so much for your kind words, Anita! We're thrilled to keep being a reliable source for you and look forward to serving you again whenever you need quality products. Your satisfaction truly means the world to us!
Thank you,
Consumer Relations
Thanks for your feedback, Kyle! We're glad to hear the tail light was easy to install and performing well for you. Let us know if you need anything else in the future!
Thank you,
Consumer Relations
I'm so glad that I was able to buy a good product with no hassle and received it on time with no problems.
Thank you, Gino, for sharing your positive experience; we’re thrilled to hear the process was smooth and timely. We're committed to maintaining this level of service and look forward to assisting you again with any future needs.
Thank you,
Consumer Relations
I ordered a part which said it fit my vehicle it didn't I called customer service spent an exorbitant amount of time on the phone with him. Had to email him photos showing why it didn't fit. Had to call him back after proving it didn't fit. He said it would take 24 hours to get a return label and it's been three days and I still haven't seen or heard anything about return label so I guess I should just challenge it on my credit card.
Dear Michael,
Our team works really hard to get it right for our customers 100% of the time. The part ordered is OE-restricted and specifically replaces a certain part number which caused the fitment issue.
We just sent return documents to your email. Once the parts are returned, we will process your refund.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
Bought a set of wheels for my truck, I purchased on Thursday and they were on my porch Saturday afternoon. Highly pleased!
Nicole, thank you for sharing your experience! We're thrilled to hear your truck’s new wheels arrived quickly and exceeded your expectations. We appreciate your support and look forward to helping you with any future auto needs.
Thank you,
Consumer Relations
Even though they delivered a day late I satisfied with the product. I would recommend you guys.
Thank you, Jose, for your recommendation and understanding regarding the delivery. We're glad you're satisfied with the radiator and appreciate your continued support. We look forward to serving you again with even better experiences.
Thank you,
Consumer Relations
Product was exactly what I wanted and shipping was quick. Overall great experience. Thank you!
Thank you so much, Matt! We're thrilled to hear the product met your expectations and that the shipping was speedy. Your satisfaction means a lot to us, and we appreciate your kind words.
Thank you,
Consumer Relations
Hi Joe, thank you so much for your kind words and for spreading the word to your friends. We're excited to continue providing quality products and excellent prices on your future visits! Please don't hesitate to reach out if you need any assistance.
Thank you,
Consumer Relations
I received my order two days later then it was supposed to deliver which delayed the mechanic in fixing it. When it showed up, the box was crushed and dented and re-taped several times it was missing the clamps and the muffler was dented. I was not happy at all!
Dear Jesica,
We are sorry to hear that your part arrived damaged. Our tracking info indicates a shipping issue that resulted in an unreadable barcode, causing delays and possible package damage. We understand your frustration and want to resolve this.
Please check your email for details on how to start a claim and provide additional information. We appreciate your feedback and are committed to improving our service.
Sincerely,
Consumer Relations
Very happy with the site and quickness of delivery. They worked perfectly.
Thank you, Douglas, for sharing your positive experience. We're glad everything arrived quickly and worked just as expected, and we look forward to assisting you with any future needs. Your satisfaction means a lot to us.
Thank you,
Consumer Relations
All good, delivery on time, thanks…………………. Fed Ex was fine too
Thank you, Michael, for your positive feedback! We're glad everything arrived on time and the delivery experience met your expectations. We look forward to serving you again whenever you need auto parts or accessories.
Thank you,
Consumer Relations
No issues on my end. 100% would recommend. Very pleased with service, and affordable
Jenelle, thank you so much for your kind words and strong recommendation! We’re thrilled to hear that our team’s reliable and timely service exceeded your expectations, and it means a lot that you found everything affordable as well. Looking forward to serving you again in the future!
Thank you,
Consumer Relations
Excellent service, timely shipping, and Felipe did a very professional job. I will continue to buy in the future.
Thank you, Jeffry, for highlighting our commitment to excellent service and Felipe’s professionalism. We look forward to assisting you with all your future needs and ensuring every experience meets your expectations.
Thank you,
Consumer Relations
Dear Duck,
We sincerely apologize for the inconvenience. Our team works very hard to get it right for our customers 100% of the time, and we are sorry to hear we let you down.
We would like to have a chance to assist you with the return process and investigate this issue further. Please check your email for more details. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
Great price, good quality and prompt and fast shipping. Always a good experience with these CARID. Thank you!
Dwayne, thank you for consistently choosing us and sharing your positive experience. We're committed to providing quality products and prompt service, and it means a lot to know we've earned your trust time after time. We look forward to keeping you satisfied with each purchase!
Thank you,
Consumer Relations
Great service from the team members and I was very pleased with everything
Thank you so much for your kind words, Steven! We’re thrilled to hear you had a great experience with our team and it means a lot knowing we met your expectations. We look forward to continuing to serve you in the future!
Thank you,
Consumer Relations
Wonderful experience Quick delivery i would recommend this app to anyone looking for car parts
Thank you for sharing your positive experience, Chris! We're glad to hear that the quick delivery and service met your expectations. Your recommendation means a lot to us and we look forward to helping you again in the future.
Thank you,
Consumer Relations
Received my passenger rear tail light for my Silverado 2022 and it fit and looked great! Very pleased
Thank you, Gina, for sharing your positive experience! We’re thrilled to hear the rear tail light fit perfectly and looks great on your Silverado. Remember, we’re always here to help with any future needs or questions.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Karen! We’re thrilled to hear you appreciated the quick delivery and found our website easy to use—there’s nothing better than making the process smooth for you. Looking forward to serving you again soon!
Thank you,
Consumer Relations