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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Purchase, shipment and quality of product was amazing. No issues and exactly what my son wanted and loves them.
Thank you, Dani, for your kind words! We're thrilled to hear that the product met your expectations and that your son loves it. We look forward to helping you again with any future needs.
Thank you,
Consumer Relations
Easy to install and fits perfect! I had no issues! Installed by myself.
George, we're thrilled to hear the part fit perfectly and was easy for you to install on your own! Thanks for choosing us, and we’re here anytime you need expert help or accessories to keep your ride running smoothly.
Thank you,
Consumer Relations
I was able to find exactly what I was looking for and it came within two days of purchasing. Thanks!
Thank you so much, Brooklynn, for sharing your experience! We're thrilled you found exactly what you needed quickly and appreciate your kind feedback. It means a lot to us to help make purchases easy and fast—always here if you need anything else!
Thank you,
Consumer Relations
Great the best to o
Ever do it I will always pick car id and a perfect git
Thank you so much, Shydia, for your kind words and continued trust. It means a lot to know we’re your go-to choice, and we’re always here to provide exactly what you need!
Thank you,
Consumer Relations
Ordered my headlights on a Friday evening needing them for a replacement that next weekend. Didn't receive them until the next Wednesday. I live in Pennsylvania and the lights shipped from New Jersey. They were sent to California and then back. Now have to delay my project by 3 weeks
Dear Robert,
We sincerely apologize for the delay in processing and shipping your order. Due to a glitch, your order was unexpectedly delayed, and we regret the inconvenience this caused, especially with your project timeline.
According to our records, your headlights were delivered on 6/24. We understand how important timely delivery is and are working to improve our systems.
If you have any further questions or concerns, please contact us at [email protected]. Thank you for your feedback.
Sincerely,
Consumer Relations
The shipping was slow for a US based company with items in stock
Hi James, thank you for sharing your feedback. We’re glad you’re satisfied with your purchase, and we’re continuously working to speed up shipping so your experience is smoother in the future. Your input means a lot to us!
Thank you,
Consumer Relations
First of all the blades didn't lock on to the wiper arm glad l didn't throw away my old wiper blades l removed the rubber fillers from the ones l received from you and put them on my old blades and l was able to lock them on my arms was VERY VERY DISAPPOINTED because you said they would fit.Will go elsewhere to order parts.
Dear Freddie,
We sincerely apologize for the inconvenience caused. If you're not satisfied with the part, we accept it back for a refund or exchange for a compatible one. However, since you modified the blades by removing the rubber fillers and altering them, unfortunately, we cannot accept them back. We appreciate your feedback and hope to assist you better in the future.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Shipment came as expected, in a timely manner. Thank you I'll consider using the card again when I need another purchase
Thank you for your kind words, Tim. We're delighted to hear your shipment arrived timely and as expected. We look forward to assisting you with your next purchase.
Thank you,
Consumer Relations
Good price and sent on time. Good selection of parts. Usually parts the other guys don't carry
Al, we’re glad to hear you found the spark plugs at a great price and appreciated our selection enough to turn to us for those harder-to-find parts. Thank you for your thoughtful feedback and for choosing us once again!
Thank you,
Consumer Relations
Thanks so much for your kind words, Dane! We’re glad the quick delivery helped you out and hope everything works perfectly for your needs. Sheltering you with great service is what we aim for!
Thank you,
Consumer Relations
Product arrived on time and I'm very happy with it. HOWEVER, I had a couple of questions about installation so I called CARID. Clearly the company's customer service is "off shore." They had no answers for me. I finally called the product manufacturer and clearly they are in the US. They were very helpful. Through the conversation I learned that the product was directly shipped from the manufacturer. I've bought from CARID before; I'm satisfied with the products I've purchased but clearly they are merely a website and most likely all their products are directly shipped from the manufacturers. Point is buyer beware.
Dear Howard,
Thank you for your feedback. We are glad to hear you are happy with the product itself. CARiD works with a wide network of trusted manufacturers to offer a broad selection of products, many of which ship directly from the supplier to ensure fast delivery.
While our customer service team strives to assist with all inquiries, technical installation questions are often best answered by the manufacturers themselves, and we are always happy to reach out to them on your behalf if needed.
We appreciate your insight and are always working to improve the support we provide. Thank you again for your continued business.
Sincerely,
Consumer Relations
Easy to work with. Reliable service. Good inventory. Product integrity.
Thank you, Jean, for your kind words and positive feedback. We're thrilled to hear you found everything easy and reliable, and we truly appreciate you taking the time to share your experience!
Thank you,
Consumer Relations
I received what I ordered and on time. Would shop here again.
Thank you, Kenneth, for sharing your experience! We're thrilled your order arrived exactly as promised and look forward to serving you again whenever you need. We appreciate your support!
Thank you,
Consumer Relations
I've been with Carid for a couple of years and every time I'm looking for something they would always have it and the site is very similar and straightforward and easy to navigate and the shipping is great and always fast and reliable so far I have no complaints about CariD. It's definitely one of my favorite places to shop
Rawle, thank you for your continued trust and for sharing such kind words about your experience. We're thrilled to consistently meet your expectations and make shopping easy and reliable for you. Looking forward to helping you again!
Thank you,
Consumer Relations
Delivered on time the wrong hood. Will have to send back and reorder the part
Dear Ryan,
We sincerely apologize for the inconvenience. Our team works hard to get it right 100% of the time. The part ordered is OE-restricted and specifically replaces a certain part number, which may have affected the fitment.
Please check your email for instructions on how to start the return process. We appreciate your understanding and are here to assist you in resolving this matter promptly.
Sincerely,
Consumer Relations
I have bought a couple of things from this company before and always high quality. But the fenders I bought were garbage quality was terrible out them on had a 3"gap between hood and fender they do a good job of making these fenders to oem specs $1500 down the drain will never purchase anything this company makes again
Kevin, thanks for sharing your experience—it's great to hear you've been happy with us before, but we’re genuinely sorry these fenders didn’t meet your expectations. We value your feedback and would like to make things right if possible; please reach out so we can help resolve this for you.
Thank you,
Consumer Relations
If you please give the consumer an option to use other delivery methods. Majority of my items come via FEDEX and everytime my package gets delayed or pushed back. I prefer UPS. I will not continue to use CARid or refer others until this is changed.
Dear William,
We apologize for your experience. We understand your frustration with the shipping delays and appreciate your feedback. Our records indicate that the longer transit time was caused by barcode issues, which are beyond our control once the package is with the carrier. Our tracking indicates your delivery was on 6/19.
We appreciate your patience and hope to improve your experience moving forward.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Shipping was fast. It took me a minute to give a review because it took a few weeks tonjabe them installed on my Jeep but they look good.
Hi Lynette, thank you so much for your kind words! We're excited to hear the pieces look great on your Jeep and appreciate you taking the time to share your experience. Looking forward to helping you out with any future upgrades!
Thank you,
Consumer Relations
Overall it fits very well. I didn't understand the "clips" towards the front of the shield. No instructions, so I just broke them off, then it fit easily. Make sure to order some bolts somewhere, just in case yours are missing. Mine were broke off in the "crash bars" so that was a pain. But eventually got shield on.
Hi Jeff, thank you for taking the time to share your experience and your helpful tips on installing the splash shield. We're glad to hear it fits well overall and appreciate your feedback which helps us improve instructions for future customers. If you ever need any parts or assistance again, we’re here to help!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Clara, thank you for sharing your experience. We're glad you found exactly what you needed and that everything went smoothly with the installation. It’s great to know you’re happy and ready for the road ahead!
Thank you,
Consumer Relations