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The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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Ordered intake manifold. It shipped quickly, was packaged very well. No issues what so ever.
Good, was fast and make ease to find the item I needed. Thanks.
Dear Alberto,
We’re so glad you found what you needed quickly and easily! Thanks for your kind words and for choosing us.
Thank you,
Consumer Relations
I ordered on a Saturday and it was delivered Wednesday. I was expecting the part to come in a large box but it was shipped raw so I didn't need to waste time breaking down a large box
Dear Marion,
We’re happy to hear your order arrived exactly as expected and even more conveniently than anticipated. Thanks for your support and attention to detail!
Thank you,
Consumer Relations
My recent buying experience with Carid was fantastic: Not only did they have the auto part I was looking for, but the price was lower than any competitor. After confirming with one of their specialists (that the part would fit my vehicle), it was shipped in lightening speed. THANK you CARID
Dear Darryl,
Thank you for the glowing review! We’re thrilled that the pricing, fitment support, and fast shipping all came through for you.
Thank you,
Consumer Relations
Good experience and I will use the company again and I appreciate your business
Dear Rennie,
We’re so pleased to hear you had a good experience. Thank you for trusting us, and we look forward to helping you again!
Thank you,
Consumer Relations
Dear Gaz,
Thanks for letting us know everything arrived as expected! We're happy we could get the right part to you hassle-free.
Thank you,
Consumer Relations
My package arrived in time and safe great service overall. Thank you so much once again. Keep up the good work.
Dear Mario,
Thanks a ton for the kind words! We're glad your package arrived safely and on time—your support means a lot.
Thank you,
Consumer Relations
Simple, easy method of purchasing a desired product! Why should I need 50 entries to keep you happy? I SAID WHAT I SAID!
Dear Stephen,
We appreciate your honesty and we're glad you found the process simple and straightforward. Your feedback speaks volumes—thank you for saying it like it is!
Thank you,
Consumer Relations
Order new rims for my 17yo Son's vehicle, the process was easy and gave suggestions for the additional needed items I would have not thought about. This was one of the best experiences I have had with shopping online for a large purchase.
Dear Stephanie,
Thank you so much for your thoughtful feedback! We're thrilled to hear the process was smooth and that our suggestions helped make things even easier for your son's vehicle.
Thank you,
Consumer Relations
Thank you so much for your kind words, Earl! We're thrilled to hear that you appreciated both the service and quality. It's customers like you who make our work so rewarding!
Thank you,
Consumer Relations
Great place to purchase parts for your vehicle great prices and prompt deliveries thanks again
Jose, thank you for your kind words and for choosing us for your vehicle parts. We appreciate your feedback and look forward to continuing to provide you with great service and quality products. Until next time, thanks again!
Thank you,
Consumer Relations
Ordered a muffler for my blazer. I was shipped the wrong muffler. I called twice got put on hold forever then voice mail.Left messages twice never got a call back.Contacted PayPal they said too late because they want you to contact vendor first.So now I'm stuck with something I can't use.
Dear Stanley,
We are sorry to hear about your experience.
We were unable to find any record of calls or voice mails from you in our system.
We want to remind you that we offer alternative channels for support, including email at [email protected], LiveChat, and a self-service feature in your account that allows you to initiate a return process.
Please check your email for more details on how to proceed and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations
I was told via a phone call by car ID that it would fit a 2025 Hyundai ionic five it does not fit. I was told it would guaranteed now I have an unhappy customer a technician that wasted two hours of their time and a part that will not work.
Dear James,
We are sorry to hear about your experience.
Our team works hard to get it right 100% of the time. Please check your email for instructions on how to start the return process. We are here to assist you in resolving this matter promptly and efficiently.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
I am so happy to have found this Website!
The prices were much better than 2 others I researched. Thank you for that.
Removing the old door moulds was not easy, but replacing was a cinch!
Claudia, thank you so much for your kind words! We’re thrilled to hear you found exactly what you needed at the right price and that installation went smoothly. It means a lot to know we could help make the process easier for you.
Thank you,
Consumer Relations
I found the parts I've been looking for a great price and it was shipped out immediately! I will continue to use Carid for my vehicle parts.
Thank you, Chase, for sharing your positive experience! We’re thrilled to hear you found the parts you needed at a great price and appreciated the quick shipping. We look forward to serving you again and making your future auto projects as smooth as possible.
Thank you,
Consumer Relations
Easy buying experience and got what I ask for on time as noted on the order.
Thank you so much, Bill! We’re thrilled to hear your order arrived on time and the buying process was smooth. It means a lot to know we’re getting things right for you!
Thank you,
Consumer Relations
Fast no damage super easy right part good fit great packaging
Thanks so much, Alfredo! We're glad everything arrived quickly and in perfect condition, and that the part fit just right. We appreciate your trust and look forward to helping you again anytime.
Thank you,
Consumer Relations
Overall good. Got the headlights fairly quick. A little skeptical when I ordered it from a lot of bad reviews about the site but I have no complaints. Came in pretty quick and looks good.
Lincoln, thank you for sharing your experience! We're glad the headlights arrived quickly and met your expectations—your trust means a lot to us, and we'd love to keep earning it. Looking forward to serving you again!
Thank you,
Consumer Relations
The first order I placed was shipped but never received. It appeared that Amazon shipping lost the package. After a second call to customer service, a second package was sent. I received the second package June 24.
Thank you, Joe, for your patience and for sharing your experience. We understand how frustrating it is when a shipment is lost, and we’re glad our team could quickly get another package out to you. Please don’t hesitate to reach out if you need any further assistance – we’re always here to help.
Thank you,
Consumer Relations
Found the parts I need and got it delivered in two days. Lots of parts variety
Hi Enosh, we're thrilled to hear you found exactly what you needed and appreciated the quick delivery. We’re always here to help with any future parts or accessories you might need—looking forward to keeping your ride running smoothly!
Thank you,
Consumer Relations
Answer: No, no no no no no no. Do not use this site. Go to a local shop and get a quality product with a warranty. Go to a store front.
Answer: Dear Jose A., The shipping timeframes depend on the type of the product you are going to purchase. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Shipping within the US usually takes up to 5 business days. To get more information, please call our Sales line at 800-505-3274 ext 81. We will be glad to answer all your questions. Thank you. Have a wonderful day!
Answer: Dear Liz K., That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality. If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Time h., We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82. Thank you
Answer: Thank you sitejabber... I will put out the extra money and buy my parts from pep boys. That way if I have a problem I can just walk into the store to return the item. This site is a God send because I was just about to place my order on CARid.com
Answer: They are only concerned about the sale and not the customer. Maybe the owner was in the used car buisness before!
Answer: Dear Chantal, Thank you for your questions. All prices on our website are given in US dollars. Please specify the item number you are interested in to me at [email protected] and your vehicle details and I will provide you with the total in Canadian dollars. Look forward to your reply. Thank you in advance!
Answer: Dear Tom, Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at [email protected] Look forward for your reply.
Answer: Dear Quincy, Thank you for your concern. We regret to know, that the mufflers did not meet your expectations and you decided to return them. Usually Magnaflow meaning vehicle specific high performance exhaust systems, with badges and polished tips etc. In this case the universal Magnaflow mufflers were purchased. They were true Magnaflow items, but universal fit. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. Anyway, the mufflers are on their way back to the manufacturer. We will issue a full refund to your account upon receipt. If you have any questions or concerns, please give us a call at 800-505-3274 ext 82. We will be glad to assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Morgan, We will be glad to cancel your order asap. Please call our Customer Service team at 800-505-3274 ext 82. Thank you
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.


Dear Dennis,
We're so glad we could get your shocks to you in time for your trip! Thank you for the trust—safe travels and happy camping!
Thank you,
Consumer Relations