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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Needed or wanted a specific item website was easy to order the item, delivery was prompt and on time.
Everything exactly as expected!
Will definitely place more parts order as I require items!
Thanks to your quality team!
Dear William,
Thank you for your kind words and loyalty! We’re glad to hear your order arrived on time and exactly as expected.
Thank you,
Consumer Relations
I placed my order thursday morning, and received my tail lights in the mail 24 hours later. Installed them without any issues, they work perfectly and look amazing. If that's not damn good service, I don't know what is
Dear Taylor,
Wow—what a great review! We’re thrilled everything went perfectly and appreciate the high praise!
Thank you,
Consumer Relations
I shop on this page. A lot of time never have issue with any item I purchase.
Fast shipping and good communicate If I have any question they answer right away
Dear Monika,
We’re glad you always find what you need with us! Thank you for your continued support and positive feedback.
Thank you,
Consumer Relations
I've ordered numerous times from Carid for many different car brands. They have competitive pricing and fantastic service. Good all around!
Dear Steve,
Thanks for being a repeat customer! We’re grateful for your trust and happy to keep delivering great pricing and service.
Thank you,
Consumer Relations
It was a great replacement and delivered in a timely manner thank you.
Dear Duane,
Awesome to hear the wiper arm fit perfectly! Thanks for the feedback and your support.
Thank you,
Consumer Relations
Product was easy to find and exact fit was correct. A good experience
Dear Customer,
Thanks for your review! We’re glad the accessory was a perfect match and that your experience went smoothly.
Thank you,
Consumer Relations
My order was received promptly, however, it was missing some crucial parts. After contacting customer service, they sent me a replacement and included free shipping on the return items.
Dear Thomas,
We’re sorry about the initial issue and glad our team could make things right quickly. Thanks for your patience and for giving us the chance to help!
Thank you,
Consumer Relations
Amazing, Impressed by the efficiency and good customer service, very satisfied with my rims, they are beautiful and of very good quality.
Dear Hener,
We’re so happy to hear how smoothly everything went and that we could assist with your order correction right away! Your rims sound amazing—thank you for your thoughtful review.
Thank you,
Consumer Relations
The undercarriage shield arrived, but there was a 3" tear in the plastic. Easy fix with some foil tape. Better QA/QC would have caught this before it left the warehouse. We'll see if this holds up over time.
Dear George,
Thanks for letting us know, and we truly apologize for the oversight. We’ll pass your feedback to QA to help prevent this in the future.
Thank you,
Consumer Relations
Good experience. Will use you again, and refer you to others.
Dear Gene,
Thanks so much for your support and trust! We're thrilled to hear the quality met your expectations—glad to have you back anytime.
Thank you,
Consumer Relations
Normal transaction customer service was good, delivered with in a week, over all good job.
Dear Rick,
We appreciate your feedback and are happy to hear the transaction went smoothly. Thanks for choosing us!
Thank you,
Consumer Relations
It's always a pleasure dealing with carid. They had what I needed and shipment went out quickly.
Dear Danny,
Thank you for the kind words! We're glad we had what you needed and could get it out to you quickly.
Thank you,
Consumer Relations
Perfect part! I don't know what else to say easy install …………………..
Dear Shauna,
Perfect fit and easy install? That’s what we love to hear - thanks for the awesome feedback!
Thank you,
Consumer Relations
Has arrived.and the packaging was good. Arrived when it was projected to be delivered.
Dear Lance,
Glad to hear your Toyota Tundra runners arrived as scheduled and well-packaged. Thanks for your trust and feedback!
Thank you,
Consumer Relations
Great quality products and fairly priced. I have brought several items from them.They also have good communication and followup.
Dear Greg,
Thanks for being a loyal customer! We’re proud to offer both quality products and great communication—it means a lot that you noticed.
Thank you,
Consumer Relations
My parts were delivered in a timely manner and or exactly as I expected them to be so they have been installed and are working well. Thank you.
Dear Jeffrey,
Thanks for the update—we're happy your parts arrived as expected and are working well! We appreciate your support.
Thank you,
Consumer Relations
Faster than expected shipping. New parts that aren't easy to find... 10/10, will go to again!
Dear Elan,
We're thrilled the shipping beat your expectations and that you found those rare parts! Thanks for the 10/10 review—we’ll be here when you need us again.
Thank you,
Consumer Relations
Getting ready to go on vacation.
Realized I needed shocks for my f250 that pulls my camper. Carid had the best price, and had them at my door in 2 days.
Dear Gary,
We're so glad we could get your shocks to you in time for your trip! Thank you for the trust—safe travels and happy camping!
Thank you,
Consumer Relations
They were exactly as described to fit my 2001 Dodge Dakota. They look great.
Dear Peter,
Great to hear the fog lights fit your Dakota perfectly! Thanks for your trust and for sharing your satisfaction.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kenneth,
Thanks for the great feedback! We’re pleased to know the ordering process and delivery met your expectations.
Thank you,
Consumer Relations