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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I ordered my part and received it a day earlier than anticipated and it was a perfect fit!
FedEx lost my package, car id replaced it immediately! Thank you!
Dear William,
Thank you! We're happy we could resolve the issue quickly for you — we truly appreciate your patience and understanding.
Sincerely,
Consumer Relations
Dear Customer,
Thanks for your feedback! We hope the installation goes smoothly and the product meets your expectations — we're here if you need anything during the process.
Sincerely,
Consumer Relations
Couldn't find this specific bracket with the bolts+boots included at big name auto stores, but CarID had exactly what I was looking for. Part looks and feels identical to the oem it was replacing. Will definitely check out CarID for future parts, hopefully the quality remains the same for more than just simple brackets. I recommend giving them a try, reasonable price and fast delivery, no complaints for me.
Dear Matthew,
We’re thrilled we could provide the exact part you needed and that it met your expectations in quality and fit. Thank you for the recommendation and for trusting us with your order!
Thank you,
Consumer Relations
Very good experience as always! Customer service representative was very knowledgeable and helpful and had a great attitude as well.
Dear Wendell,
We’re grateful for your continued support and are happy to hear our representative provided knowledgeable and friendly service. Thank you again for choosing us!
Thank you,
Consumer Relations
Everything was good and the correct fit. My only concern is please package better so the parts all stay in tacked like the gaskets and small parts.
Dear Angel,
Thank you so much for the positive feedback and for highlighting our customer service! We appreciate your suggestion regarding packaging and will work to improve that.
Thank you,
Consumer Relations
So I spent a decent amount of money on a set of new rims/tires, I received my rims with several blemishes. I also ordered the TPMS sensors, they worked the first day and that was it. So I paid extra money for faulty equipment. Funny thing is my husband also ordered a rim/tire package with the TPMS sensors and his also quit THE SAME DAY he had them put on! Absolutely ridiculous! I will NEVER buy from here again. $4,500 down the drain for busted items!
Dear Ashley,
We understand your frustration and truly apologize for the inconvenience you've experienced. We have responded to your email and do see ongoing correspondence from you. Please check your email for details regarding the next steps.
We appreciate your patience and are here to help get this resolved.
Thank you,
Consumer Relations
Easy ordering, fast delivery - product arrived well packaged with everything needed for install.
Dear Nick,
We’re pleased to hear your order arrived quickly and with everything needed for installation. Thank you for shopping with us!
Thank you,
Consumer Relations
Dear Eric,
Thank you for the great feedback! We’re glad you had a smooth experience with fast shipping, great prices, and excellent customer care.
Thank you,
Consumer Relations
I needed led bulbs for my 2014 Camry. The agent made sure I got the correct bulbs for my car. He spent a lot of time in explaining everything in detail..
Dear Susan,
We’re so happy to hear our agent was able to assist you in finding the correct LED bulbs for your Camry. Thank you for your kind words and for choosing us!
Thank you,
Consumer Relations
I gave 4 stars Just thought If they would add another strap up the back further it would need it so u could pull the backup the set cover tighter and more conformed to the shape of the seat back Overall I'm happy with them and would by again
Dear Customer,
Thank you so much for your thoughtful feedback! We’re glad you’re happy with the seat covers and truly appreciate your suggestion about the additional strap — we’ll share it with our team.
Thank you,
Consumer Relations
I need to return item that was purchased from you guys………………………………
Dear Charmant,
Thank you for your feedback. Our team works hard to get it right 100% of the time, and we're sorry to hear about your experience.
The item ordered is OE-restricted and specifically replaces a certain part number, which may have caused the fitment issue.
To start the return process, please check your email for instructions. We appreciate your understanding and are here to assist you further.
Thank you,
Consumer Relations
Great. Got my parts on time and love the service. Had no trouble or any issues.
Dear Keith,
We’re glad to hear everything went smoothly! Thanks for trusting us with your parts order.
Thank you,
Consumer Relations
Purchased some floor mats for a gift, I gladly found what I needed.
Dear Shannon,
We’re happy you found the perfect gift! Thanks for choosing us and for the shout-out.
Thank you,
Consumer Relations
Great business. Fast service. I would recommend doing business with ur company.
Dear Sosha,
Thanks for your kind words and recommendation! We’re glad you had a fast and positive experience with us.
Thank you,
Consumer Relations
I received it right on time./////////////////////////////
Dear Michael,
We're glad the item is working great in your truck! Thanks for your review and for trusting us with your order.
Thank you,
Consumer Relations
Ordered weather tech visors for a 2011 Honda crv. They came had been shipped and delivered very quickly.
Dear Chad,
Thanks for the feedback and we're glad the visors arrived quickly. We apologize for the damaged item and will follow up to get that replacement handled.
Thank you,
Consumer Relations
Fastest delivery I've ever experienced! Everything was delivered with care and delivery came before expected arrival.
Dear Ronnie,
We appreciate your enthusiasm! It’s great to hear everything arrived even faster than expected.
Thank you,
Consumer Relations
Parts didn't fit my handicap car and it's been weeks now I've been trying to get a return slip for the seat covers that weren't even the ones I ordered
Dear Andrew,
We apologize for the inconvenience you've experienced. We did not find any correspondence from you in our system and want to remind you that you can reach us at 800-505-3274 or via our LiveChat for quick assistance.
We have emailed you detailed information regarding your return. Please check your email, and if you need further help, don't hesitate to contact us at [email protected]. We are committed to resolving this issue promptly.
Thank you,
Consumer Relations
I love the rims and how they look on my car. Great fit and really enhance my cars look. Give thanks.
Dear Blast,
We’re happy to hear the rims look great on your car and that you're loving the upgrade. Thank you for the support!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thanks,! We’re glad to hear the fan shroud fit perfectly and arrived ahead of schedule — great to know it worked out just right.
Sincerely,
Consumer Relations