CARiDReviews 7,317

I purchased a bumper bull bar from CARiD for a Chevy Equinox only to receive Honda CRV parts. So i called twice with no less than 1 hour wait time each time i called to request exchange. 3 weeks later they sent me new parts but it was for Honda CRV again. I asked for a refund but was refused because it passed 30 days refund period. CARiD is a bull $#*! company you want to stay as far as you can. I'm calling my bank to claim charge back. What a waste of my time!

I bought a carbon fiber spoiler where it was damaged, the part took long time to get to me. So, I opened a claim with CARID along with UPS, but never got an update on my status. Contacted them 2 weeks later, and they told me that UPS closed the claim due to the fact I did not send the part to them. I sent the part and had a tracking number on it. Now, I think it is going to be so hard to get the part back. The other thing you have to be aware of is to check the package and see any damages and refuse to receive the item. UPS left the item on my door and did not even knock even though I was waiting for the item inside my house (UPS do not care about customer)-The package came to my door totally abused.

I ordered in AVS channel window deflectors For my 2020 Nissan Murano and installed on my car first thing I noticed is the double sided tape was very cheap not 3M and material has to be the cheapest plastic on the market they did not have tape around whole visor so when you install them the one end is not secure and your window will hit them even the end with tape did not stick and his also stopping my window from closing! And they will not return item because I installed it first. How will you know if it works without installing them? Very disappointed and customer service is horrible stay away from CARiD!

I ordered tail lights a month ago and received the wrong ones. When I sent them pictures I did not get a response so I called and they then told me I needed to send more pictures. I did then got another email asking for more pictures. I have sent them everything they ask and I'm hearing nothing back from them. I waited on hold for an hour just for them to tell me I need to wait. This is the worst experience I have ever had with a company. I would highly recommend NEVER doing business with them.

I ordered an accelerator shift sensor and recieved a fender light. I called and did live chat only to get the run around. The representative I spoke with via chat was supposed to send me the information to return the item via email and refund me for the item. I never received the email. I then called and the representative was supposed to send me my correct item and give me a 10% off coupon. I have not received my part or refund to my account. I started a chat today 2x and was ignored by the reps. This is the worst company I have ever done business with over the web. I will not be doing business here again.

They received core back Aug. 4th 9:04am and signed for it per fed ex records. 2 chats and 1 phone call to rectify the problem and its still not corrected even when I proved with receipt and fed ex tracking number it was returned to their own fed ex print label location. Have turned them over to visa and my bank for rectification to get the $300 dollars they owe me back. Would not recommend this company if they cant correct problems as simple as shipping.

I ordered a bedliner for my new truck. I got the tailgate cover in one week. I called to find out about the liner itself and installation kit. They said its shipped i will get tracking number in 24 to 48 hours. Ha. I called a week later they said they just shipped it i will get tracking number in 24 to 48 hours... Haha. I called aweek later they said they just talked to warehouse and they just shipped it. Hahaha. After i week of waiting they offered me 25percent discount on next order ha like i would order again... i got an email from ups saying it would be here in two days. Next day i got an email from carid saying they jusy talked to manufacturer and they will ship it tomorrow.and they offered me 25 percent off next order. REALLY. They also said id get abtracking number in 24 to 48 hours... i got it the next day. These people dont know a thing about yoir order. All they can do is offer u 25percent off next order and say 24to48 hours... no i am done with them. Good Luck

Do not ever buy from this company. They are quick to charge your account but takes long to ship the items. When I finally received my purchase, there was an item missing. I messaged them saying I am missing the item, which apparently I had to prove my case, then finally they confirmed its not out of stock, lol. The best they could do is 25 dollar store credit. No I don't want to buy anything from you again and the part is worth more than triple than 25. Still fighting the fight with them.

"We do not have a list of what exactly was shipped."

Although my experience with carid had problems they quickly resolved the problem I can now say that I'm happy with resolution and I will still continue to do buisness with carid thanks

These people are the worst. My husband and I ordered a set of wheels on August 3,2020. They quickly debited our account for $645 and offered me a ship date of August 5,2020. We still do not have our product and they cannot give me a status because the warehouse won't answer. I've also asked to speak to a supervisor and they always tell me that there is no supervisor available and that they have told me all they are going to tell me. On Friday August7 I asked for a refund and then again on Monday August 10, and Tuesday August 11. I was told they will not issue one until they talk to the warehouse. If you cannot get a status because they won't answer then how do expect to succeed on talking to them for a refund. My order still says processed but no status. At this point we want our money back, and since they refuse to assist us we have filed a dispute with our bank. No one is going to hold our money indefinitely. Especially when your customer service iS this bad. Rude bunch of people. BEWARE OF CARID.

I'm very disappointed with their manager Leah. I purchased front headlight assemblies, rear tail light assemblies and the third brake light. The warranty is for 12 months and I had my lights for 15 months. My right rear is not functioning, and the best they can do after I spent all that money is 25 dollars. They would not even sell the tight rear assembly alone, you have to buy the pair. I should have just went to Walmart. Truth be told, I didn't even get upset when they sent me the red tail lights when I ordered the smoke. There manager Leah needs customer service training. I'm definitely going to let my mustang club owners know not to order from this company!

I wrote a review in August about a hood my son purchased for his Mustang, that didn't fit and won't close. Chester, from CARid, responded and we exchanged a few emails. His solution to the POS hood they sent was for me to remove the new hood we bought from Cervinis, that actually fit, and reinstall the piece of sh*t hood and take more pics. After I refused to do this he graciously offered me a $40 credit to buy more crappy products from them. I declined. Beware of this company. The parts are below subpar, invest a little more money and buy a better quality product from another company.

The most irresponsible auto part sellers. I placed an order on a month ago on July 9, (order number *******). They charged me on the same day. I ordered 5 pcs of brake pads (Acdelco 171-1166). After 2 weeks they sent me 2 brake pads. According to them, they were out of stock of this product. However, I placed this order on the phone and the agent called Robert assured that they have more than 30 pcs in stock. I was told to wait until the product will be in stock. Today is August 9. No email, no calls about my product. But if you look at their website it says if you place order now it will be shipped within 24 hours. Whenever you ask at live chat, agents assure that they have in stock. But when you ask about the status of your order they have a template answer "We will contact the manufacturer and inform you within 24-48 hours". But these 24-48 business hours may last 1 month as in my case. Never buy parts from this seller. All agents are liers.

Ordered 3 things over a month ago. Car id shipped them with a "unknown shipper" what does that mean?!? They shipped it shouldn't they know with who... anyway ordered a month ago and every item was shipped separately between the 21 of July to the 5 of august. And I ordered on the 1st of July. I've been hounding them with emails and live chats but have never gotten a straight answer as to what I've been asking. I don't want anyone else to order from this site because it's just plain terrible. 9th of august still no sign of any of the items

While shopping for a car cover the message "free shipping" continually popped up. I placed an order for a car cover as well as two accessory items, one item for $15 and one for $30. After checking out I noticed that I was paying separate shipping on each of the accessories, the $15 item (a small package of plastic clips) had a $13 shipping charge and the $30 item had an $8 charge. I'll admit, I didn't read the small print about free shipping only applying to the car cover. But the separate shipping charges and the fact that one item had a shipping charge nearly equal to it's cost is outrageous. I immediately called their 800 number - I waited on hold for 30 minutes before I decided to try something online. I reached an agent via online chat and after many exchanges I found out that he could only request the cancellation of the order (it was still less than 60 minutes after the order was placed) and the decision wouldn't be made for 2 business days whether the order would be cancelled or not. I have dealt with many online companies and I have never had such poor service or the inability to cancel an order. I will never and I would advise anyone else to never order from CARiD. They have a good website and good product videos, but go someplace else to spend your money - CARiD is terrible!

I purchase a pair of PUTCO® *******S-360 - Plasma SwitchBack LED Bulbs (3157, White/Amber), Order # *******, for my 2009 Mercedes Benz from CARiD on August 4,2020, after being assured by one of their technician that it is an exact replacement without any modification needed. The bulbs arrived on August 7 but flash and do not work. CARiD will accept returns only through their customer service via Tel.*******564. However, they left me holding with the hope that I will hang up. I called back using two phones. They both said, "You are next in line" after an extremely long time. A person answered eventually after two hours, pretending to be taking my information and hung up on me during the process. She then sent an email captioned "Technical Problem Request" about "Self Service Tools" concerning '... your technical problems request'. I did not request technical, and needless to say that no email came. My only request is for a return label for sending back the bulbs for a refund. I am hoping for an honest and full resolution.